How MSPs Can Help Maximize ROI of Endpoint Management Software As the digital workplace continues to mature, organizations are increasingly relying on endpoint management software to maintain operational efficiency and security across their networks. This evolution is paralleled by the growing complexity of IT environments, where remote monitoring and management become crucial to overseeing all the devices connected to a network. Managed Service Providers (MSPs), […] Written by Prashanth March 14, 2024July 9, 2025
RFID Asset Tracking in Hospitals Hospitals and healthcare facilities can handle a variety of equipment and gadgets with the use of asset-tracking systems. However, many systems are antiquated, unstable, and prone to errors, which adds time and money to what should be a quick procedure. RFID asset tracking allows you to collect asset data in a fraction of the time […] Written by Chandana November 17, 2022July 14, 2025
Revolutionizing Customer Support: An Implementation Guide to AI-Powered Helpdesks Integrating AI-powered helpdesk tools into your IT customer support system can be game-changing. It helps automate routine tasks, quickly resolves common inquiries, and gives support agents real-time, data-driven insights. This reduces response times and improves the accuracy and relevance of support. AI’s ability to learn from interactions ensures that service quality continuously improves. AI-powered helpdesks […] Written by Nithin E April 29, 2024July 7, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Asset Lifecycle Management Asset Maintenance Software Asset Management Good Reads 5 Benefits of an IT Asset Disposition Plan Introduction: Understanding IT Asset Disposition (ITAD) IT asset disposition plan (ITAD) is the process of securely managing and disposing of outdated or unwanted IT equipment, such as computers, servers, and networking devices. It ensures that sensitive data is permanently erased, hardware is either recycled or repurposed, and disposal follows environmental regulations. A proper IT asset […] Written by Manish Mohan April 4, 2025April 11, 2025
IT Infrastructure Management IT Planning ITSM The Shift to Proactive IT Management: How Infraon Leads the Way For years, businesses relied on a reactive IT management approach, also known as the break-fix model—only addressing problems after they occurred. This method often led to unpredictable downtime, rising costs, and a struggle to scale with growing business needs. Without proactive monitoring, issues could escalate, causing major disruptions. This is where proactive IT management comes […] Written by Gayathri R L March 31, 2025June 18, 2025
Good Reads ITOps Network Configuration Management Network Management Network Monitoring System The Future of VLANs: Are They Still Relevant in Modern Networking? VLANs (Virtual Local Area Networks) have long been essential in networking, allowing network segmentation to improve security, efficiency, and traffic management. Traditionally, VLANs helped organizations optimize their IT infrastructure by isolating devices within a network, reducing congestion, and enhancing security. Today, VLANs remain critical for maintaining stability and performance as networks grow more complex with […] Written by Prashanth March 27, 2025June 18, 2025
Good Reads Workflow Automation Workato vs MuleSoft: Which Automation Tool is Suitable? In today’s fast-paced business world, automation tools are essential for streamlining workflows and boosting efficiency. Workato and MuleSoft are two leading solutions offering unique features to meet diverse business needs. Whether you’re looking for easy integration or advanced customization, we at Infraon firmly believe that choosing the right tool can make all the difference. Let’s […] Written by Muddada Shyam Sunder March 24, 2025April 1, 2025
SaaS Software License Management SaaS Subscription Management: A Detailed Guide SaaS subscription management is all about software companies’ tools and processes to handle billing and customer relationships throughout the customer journey. It goes beyond basic recurring billing by supporting more complex pricing models, helping businesses manage subscriptions more effectively. In today’s market, subscription management has become a must-have for companies offering software as a service […] Written by Sanjiv Vaigankar March 21, 2025April 30, 2025
Good Reads Service Level Agreement Service Level Agreement (SLA) – Learn About it in 2025 Whatever service you provide to customers—financial, SaaS, IT support, staffing, consulting, etc.—you need the appropriate service level agreements (SLAs) to build trust. However, many claim that if people trust one another, why do they need a written agreement, and who will read it anyhow? While it’s true that no one likes to read a formal […] Written by Chandana March 20, 2025August 18, 2025
ITSM What Is Enterprise Service Management (ESM)? Enterprise Service Management is a strategic approach to extending IT Service Management ITSM principles beyond IT departments to other business functions such as HR, finance, facilities, and customer service. Organizations adopting ESM software aim to create a unified service delivery model that improves collaboration, efficiency, and overall operational performance. This blog will explore ESM’s definition, […] Written by Sachin Kumar March 20, 2025March 20, 2025
Good Reads Comparing Open-Source vs. Proprietary ITSM Platforms Efficient IT Service Management (ITSM) is essential for organizations to manage their IT infrastructure, streamline operations, and improve service delivery. ITSM platforms are the backbone of these efforts by providing tools for incident management, service requests, asset tracking, and more. ITSM platforms help organizations maintain high operational standards while ensuring seamless interaction between the IT […] Written by Sachin Kumar March 17, 2025March 17, 2025
AIOps Cybersecurity Infraon SecuRA Zero Trust Security Authentication Vs Authorization: 5 Key Differences Introduction In today’s widely interconnected world, protecting sensitive information and ensuring secure access to data and systems is crucial. Two fundamental concepts underpinning modern security networks are authentication and authorization. These are often used interchangeably. These terms represent distinct processes that serve different purposes in securing our digital assets from fraud. Authentication defines verifying an […] Written by Prashanth March 14, 2025March 14, 2025
Network Performance Monitor What is Network Performance Monitoring? When you think about improving visibility into your IT environment, monitoring applications and the other infrastructure that hosts them might be the first thing that may come to your mind. Although infrastructure and application monitoring are two important components of an overall monitoring strategy, an equally vital part – and one that is easier to […] Written by Chandana February 23, 2025July 14, 2025
AI Good Reads Incident Management ITOps Workflow Automation How Generative AI is Reshaping the ITOps Landscape? Whether you’re a startup founder, a CTO, or a growth-oriented business operator, you need to have end-to-end visibility across your services and network. Otherwise, your ITOps teams might encounter a data center breakdown, printer failure, a blank computer screen, and many other issues. According to the research report by Ponemon, the average cost of an […] Written by Chandana January 31, 2025April 11, 2025
Asset Management Barcode Asset Tracking System for Better Experience What’s the first thing that comes to your mind when you think of assets? For most people, assets are the most expensive possessions, like a house or other kinds of investments. But, for a business leader like you- they can be assets such as sophisticated infrastructure, machines, equipment, or vehicles. However, owning assets is not […] Written by Chandana January 13, 2025April 7, 2025
