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IT Budgeting: Importance, Tips, and Best Practices

IT Budgeting: Importance, Tips, and Best Practices

Whether you are a small non-profit business owner or an enterprise-level manufacturer, you need technology to operate. Additionally, it has become a necessary tool that directly impacts your company’s success. While technology has been a focal point for businesses, IT budgets need to shift from a project-to-project execution approach to one that is capacity-based and […]
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Unable to accurately measure IT success? Watch out for these 7 KPIs

The right KPIs are critical for optimizing IT management lifecycles. With the right set of metrics, organizations can objectively measure their IT function’s performance and identify areas for improvement. These service and operational KPIs often act as a compass, guiding IT teams to help drive operational excellence and achieve strategic alignment with organizational goals. Let’s […]
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  1. Editor's choice
  2. Featured
  3. Infraon Story

How I went from a UX designer to starting two companies that solve the biggest ITOps challenges

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […]
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22429 min
  1. AI
  2. Customer Service
  3. Customer Success
  4. Customer Support
  5. Good Reads
  6. Helpdesk Software

Transforming Customer Support: An Implementation Guide to Generative AI-Assisted Helpdesks

Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-assisted helpdesks come into play, revolutionizing customer support as we know it. In this blog, we’ll explore […]
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  1. ITOps
  2. Network Management
  3. Network Monitoring System
  4. Network Performance Monitor

Strategizing 5G Network Automation: A Comprehensive Guide to Network Management Systems for Streamlined Deployment

Does 5G technology promise a significant leap in connectivity within the telecommunications industry, reshaping communication, collaboration, and innovation? With an escalating demand for more dependable networks, does strategic planning for deploying 5G networks take notable importance? Does it highlight that navigating the complexities of 5G demands a strategic use of automation in a new era […]
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  1. ITOps
  2. Network Management
  3. Network Monitoring System

How NMS Enhances Fault Detection and Resolution for Better Telecom Network Reliability?

Can telecom networks’ reliability be essential for connecting businesses in global communications? Given the increased dependence on seamless connectivity, what role does telecommunications infrastructure play in the digital era? Picture yourself in a crucial video conference or virtually sealing a deal, and suddenly, the network falters. In an era where downtime transcends inconvenience to become […]
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  1. AI
  2. AIOps
  3. Network Management

How AIOPs Can Predict and Prevent Network Outages

The increasing importance of network reliability in today’s enterprises is undeniable. At a time when almost every aspect of business and personal life is interconnected through digital networks, the demand for uninterrupted network services is at an all-time high. The expansion of remote work, the surge in e-commerce, the reliance on cloud-based services, and the […]
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  1. Customer Service
  2. Network Monitoring System

Enhancing Telecom Customer Experience: Leveraging NMS for Superior Quality of Service

Have you ever wondered how industry leaders strive for an unparalleled customer experience in telecommunications? As consumers expect faster, more reliable, and seamlessly connected services, how do telecom companies navigate the challenge of meeting and exceeding these heightened demands? Enter the transformative solution: the strategic deployment of NMS. But what makes NMS more than just […]
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  1. Good Reads
  2. ITOps
  3. Network Monitoring System

5 Key Features to Look for in Network Monitoring Software

Network infrastructure forms the backbone of any business, big or small. As networks become increasingly complex and critical for operations, the importance of robust network monitoring software has skyrocketed. Network Monitoring Software (NMS) is a crucial tool for IT professionals to ensure their networks’ health, performance, and security. But with so many options available in […]
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  1. AI
  2. Asset Management
  3. Ticket Management
  4. Vendor Management

Top Priorities of IT Asset Managers in 2024

IT asset managers are the jugglers of digital transformation. But instead of throwing dangerous objects in the air, they are tasked with seamlessly juggling the acquisition, deployment, maintenance, and disposal of IT assets. It’s a role that requires an eagle eye for detail and a strategic mind, as they track every piece of hardware and […]
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10491 min
  1. AI
  2. ITOps
  3. Network Availability Monitoring Tools
  4. Network Management
  5. Network Monitoring System
  6. Network Performance Monitor

A Closer Look into AI-Driven Anomaly Detection for Networks

Network security is a major focus area for organizations across the globe. With cyber threats becoming more sophisticated, traditional security systems are struggling to keep up. Anomaly detection has emerged as a crucial component in the security infrastructure, serving as an early warning system against unusual patterns that could indicate a security breach. The integration […]
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10492 min
  1. Asset Management
  2. SaaS
  3. Software License Management

A step-by-step guide to conducting a thorough SaaS license audit

A SaaS license audit is a systematic process to account for and manage these digital assets. Managing these licenses is crucial for organizations to ensure compliance, optimize costs, and maintain operational efficiency. However, some challenges make a SaaS license audit a resource-intensive task that requires careful planning, cross-departmental cooperation, and, often, specialized tools for tracking […]
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187534 min
  1. ITOps
  2. Network Monitoring System

Network capacity planning: Leveraging NMS for traffic optimization for ITES Companies

Have you ever encountered an unexpected downtime in your network’s performance? How do you manage and navigate through sudden decelerations in network efficiency? Have you considered the integral role of network capacity planning within IT-enabled services? Consider the coordination that assures a seamless data flow and careful traffic optimization. Visualize ITES experts in the digital […]
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  1. AIOps
  2. Network Monitoring System

The Future of Network Monitoring: AIOPS Trends to Watch in 2024

Network monitoring is the process of continuously scrutinizing a computer network for failures or deficiencies to ensure availability and performance. AIOps (Artificial Intelligence for IT Operations) is an umbrella term for the integration of artificial intelligence (AI) technologies into network operations. It involves using machine learning, analytics, and big data to automate and enhance IT […]
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  1. Asset Management
  2. SaaS
  3. Software License Management

Future of SaaS License Management: 6 Trends to Watch For in 2024

As we look toward 2024, the Software as a Service (SaaS) license management landscape is poised for substantial transformation. Organizations increasingly rely on SaaS solutions for scalability, efficiency, and cost savings. With this shift, staying abreast of the emerging trends in SaaS license management is crucial for companies to maintain a competitive edge. Here are […]
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