Contact Us
Infraon Infinity

Drop us a message

Featured articles that
you must read

important feedback 1 1

Best practices for effective customer feedback management

Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […]
Written by
2148868459 min

Trouble retaining top IT talent? Here’s a guide to hiring and retaining IT teams

Building and retaining a skilled IT ops and service team is no minor feat since these professionals are pillars of innovation, service quality, and market competitiveness. Yet, many companies face the challenge of retaining them. Unfortunately, high turnover disrupts continuity, increases recruitment and training expenses, and results in the loss of invaluable knowledge. Addressing this […]
Written by
0 MicrosoftTeams image 28 scaled 1 2
  1. Editor's choice
  2. Featured
  3. Infraon Story

How I went from a UX designer to starting two companies that solve the biggest ITOps challenges

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […]
Written by
inventory stock manufacturing assets goods concept 53876 133673 1
  1. Asset Management
  2. Inventory Management

Asset Inventory System in 2023

An asset inventory system is a critical part of any organization, yet it is often overlooked or not given the attention it deserves. A well-run asset inventory system can save an organization time and money, while a poorly run system can lead to lost or misplaced assets and wasted resources. Related article: Spare Parts Inventory […]
Written by
asset management concept virtual screen business technology concept asset management concept virtual screen business 146790232
  1. Asset Management

The Top 10 Essential Asset Management System Requirements in 2023

Prioritizing the management of a company’s assets over all other management efforts is crucial. Businesses that deploy asset management systems more often see more benefits and ROI than ever. Over the years, the asset management system has enabled numerous businesses and companies to save significant money and administrative labour. For regulatory compliance reasons, asset records […]
Written by
types of customers
  1. Customer Service

Types of Customers and What They Need

In business, you have prospects, customers, and transactors. Each has different needs and expectations. Understanding these needs and expectations is vital to providing the best possible service. Prospects are people who your company has contacted, either through direct mailers, email campaigns, or with a cold call. They have shown an interest in your product or […]
Written by
0 KD2020 16432d1 healthcare asset 1
  1. Asset Management
  2. Infraon Assets

How to Improve Your Hospital Asset Management Plan in 2023

As a healthcare organization owner, you may often deal with issues in locating the right medical equipment, whether for an emergency, regular use, or maintenance. At the same time, from overbuying assets, such as medical devices and supplies, to replacing equipment that still has life, many hospital administrators are spending more than necessary on clinical […]
Written by
telephone gb433ba065 1280
  1. Asset Management
  2. Customer Service

Thank You Note to Your Customers: Best Email Templates and Examples

A thank you mail to a customer is the most direct way to show your appreciation for their business. It is an equally straightforward way to build a relationship with them. And in this case, you may need more than the intention and more than a generic thank you phrase. While emails have more or […]
Written by
important feedback 1 1
  1. Customer Service
  2. Featured

Best practices for effective customer feedback management

Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […]
Written by
cert tableau
  1. Customer Service
  2. Customer Success
  3. Customer Support

Customer Service Week: Best Ideas to Celebrate on Your Budget

Every year, Customer Service Week is celebrated across the globe during the first whole week of October. The weeklong event is a time to recognize and appreciate the men and women who work in customer service. There are many ways to show appreciation for your customer service team during the week. Related article: What does […]
Written by
Customer Satisfaction vs Customer Loyalty
  1. Customer Support

What is Customer Satisfaction Score? How to Calculate and its Benefits?

Customer satisfaction score (CSAT) is a popular measure of customer satisfaction. It is typically a number between 1 and 5, with 5 being the highest score. You can get your CSAT through surveys and use the results to help your business improve customer satisfaction ratings. Customer satisfaction is essential for companies because it can affect […]
Written by
pexels field engineer 442154 scaled 1
  1. Asset Management
  2. ITOps
  3. Remote Asset Monitoring

All You Need to Know About Telecom Asset Management

As a telecom business operator, you may be under significant pressure to sustain revenue growth and profitability while delivering new digital services. At the same time, maintaining an accurate view of your telecom infrastructure and equipment in multiple networks and territories also places many telecom operators at a crossroads. According to the Next Move Strategy Consulting survey, […]
Written by
pexels photo 3183150
  1. Asset Management

A Complete Guide to Asset Management for Small Business

Asset management may not always entail fixing faulty assets. You must have resources at your disposal for when they are needed. As a result, there are several asset management difficulties throughout the process. It’s challenging to run a small business. When you believe your strategies are set up and ready to go, your industry changes […]
Written by
pexels photo 3769151
  1. Asset Management
  2. Fixed Asset Management

Hospital Asset Management System: How It works and benefits

If you manage a hospital, you know the importance of keeping track of your assets. From medical equipment to linens, you need to know what you have, where it is located, and how to get it when you need it. That’s where a hospital asset management system comes in. A hospital asset management system is […]
Written by