ITSM Consulting: A Deep Dive into Service Management Consultancy IT operations have become the backbone of virtually every organization, from startups to multinational corporations. As businesses increasingly rely on IT to drive growth, streamline operations, and foster innovation, the emphasis on effective IT service management (ITSM) has skyrocketed. Enter the ITSM consultant. These specialists serve as the bridge between complex IT processes and business […] Written by Nithin E August 30, 2023February 18, 2025
Best practices for effective customer feedback management Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […] Written by Harshvardhan Thakur November 17, 2022July 14, 2025
What is Cloud Infrastructure? Key Components, Models & Use Cases Cloud infrastructure powers everything from critical enterprise systems to everyday SaaS platforms. For IT leaders managing evolving workloads, the ability to understand and control this backend structure has become a prerequisite. This blog breaks down cloud infra into its core layers, how they work together, and how to make smart decisions around architecture, delivery models, […] Written by Deepak Kumar S July 22, 2025July 31, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
AI ITSM Shaping the Future of ITSM with AI-Enabled Collaborative Workspace In this interconnected business landscape, communication and collaboration are paramount for organizations to be competitive. That’s why the role of AI-enabled collaborative workspaces in ITSM software tool cannot be understated. As the demand for seamless, proactive, and contextual IT services grows, organizations must capitalize on their potential to stay ahead of the curve. At its […] Written by Arun Prasath R July 27, 2023April 10, 2025
AI ITOps Video Blogs AI-Powered Knowledge Base: Why Do You Need One? In the rapidly evolving landscape of AI applications, the need for a knowledge base, especially the AI-Powered Knowledge Base, has become crucial to harness the full potential of generative AI and its integration into customer service. Related article: AI-Powered Ticket Automation: All You Need To Know Knowledge vs. Intelligence At its core, knowledge serves as […] Written by Sachin Kumar July 27, 2023January 3, 2025
AI Helpdesk Software Ticket Management Video Blogs AI-Powered Ticket Automation: All You Need To Know With advancements in technology, the integration of AI ticketing systems and automated ticketing systems has revolutionized the way organizations manage their ticketing processes. In this blog, we will delve into the world of AI-powered ticket automation, exploring its benefits, features, and how it can transform your business. Related article: What is AI-Helpdesk? Understanding AI-Powered Ticket […] Written by Manish Mohan July 26, 2023January 3, 2025
ITIL Software ITSM Video Blogs IT Event Management Software 2025 Introduction In today’s technology-driven world, organizations heavily rely on their IT infrastructure to support business operations and deliver seamless services to customers. However, managing the complexities of IT environments and addressing potential issues promptly can be a daunting task. This is where IT Service Management (ITSM) comes into play, providing a structured framework to manage […] Written by Pon Vijaya Raghvan July 25, 2023January 6, 2025
Asset Management Software Asset Management Video Blogs Software Asset Management Solution 2025 Definition of Software Asset Management Software plays a pivotal role in the operations of organizations across industries. From essential productivity tools to specialized applications, software assets are critical for driving business processes and delivering value to customers. However, effectively managing these assets can be a complex task due to the diverse range of software licenses, […] Written by Deepak Kumar S July 24, 2023July 4, 2025
Asset Management ITAM Pricing Guide & Comparisons EZOfficeinventory Pricing Plan & Cost Guide As businesses grow and become increasingly reliant on technology, managing and tracking their IT assets becomes critical. This is where IT Asset Management (ITAM) solutions come into play, providing organizations with the tools to monitor and control their digital resources effectively. One such popular solution is EZOfficeinventory, which offers comprehensive ITAM features and flexible pricing […] Written by Manjeet Gupta July 20, 2023July 9, 2025
ITSM Pricing Guide & Comparisons SysAid ITSM Pricing Plan & Cost Guide Discovering the ideal pricing plan and understanding the costs involved are crucial when considering implementing a service management solution like SysAid ITSM. In this article, we provide a comprehensive pricing plan and cost guide for SysAid, empowering businesses to make informed decisions about their investment. By exploring the various pricing options and delving into the […] Written by Suraj Niyogi July 19, 2023July 14, 2025
ITSM Software Alternatives Jira ITSM vs. ServiceNow vs. Infraon in 2025 In the ever-evolving landscape of IT Service Management (ITSM), the need for effective solutions has become increasingly vital. As organizations strive to enhance their service delivery, evaluating the leading contenders in the market has become imperative. In this compelling blog, we embark on a captivating exploration of the intense competition between Jira ITSM, ServiceNow, and […] Written by Samaresh Mandal July 18, 2023July 7, 2025
Asset Management Software Alternatives Top EZOfficeInventory Competitors & Alternatives 2025 Effective asset management is crucial to any organization’s success, allowing businesses to optimize operations, reduce costs, and maximize productivity. EZOfficeInventory has long been recognized as a leading asset tracking and management solution, providing users with comprehensive features to monitor, maintain, and control their valuable resources. However, as technology advances and market demands evolve, exploring the […] Written by Muddada Shyam Sunder July 17, 2023July 15, 2025
Asset Management ITAM Video Blogs IT Asset Management Software in 2025 What is IT Asset Management Software? In today’s fast-paced technological landscape, organizations heavily rely on IT assets to drive their operations and deliver value to customers. Efficient and effective management of these assets is crucial for ensuring optimal performance, cost savings, and regulatory compliance. This is where IT Asset Management (ITAM) software plays a vital […] Written by Ganesh Prabhakaran S July 14, 2023April 17, 2025
AI Incident Management ITOps ITSM Keeping IT on track: Why AI-powered incident management in ITOps is an urgent need Chaos seems to have taken up permanent residence in the ITOps world, as far as incidents are concerned. The sheer volume and complexity of incidents can overwhelm even the most seasoned professionals. Picture this – 74% of ITOps professionals admit that their current incident management tools are struggling to cope with the workload. This alarming […] Written by Arun Prasath R July 13, 2023April 10, 2025
Asset Management Asset Tracking Hardware Asset Management Hardware Inventory Management Software License Management Video Blogs Hardware Asset Management Software in 2025 Introduction In today’s technology-driven business landscape, the effective management of hardware assets plays a crucial role in optimizing operational efficiency, reducing costs, and mitigating risks. Hardware Asset Management (HAM) refers to the systematic approach of tracking, monitoring, and managing physical assets throughout their lifecycle. To streamline and enhance this process, businesses are increasingly turning to […] Written by Chandana July 13, 2023July 4, 2025
