ITSM vs ESM: Understanding the Key Differences IT Service Management and Enterprise Service Management are two approaches that help streamline operations and deliver services within organizations. ITSM focuses on managing IT services and ensuring technology supports business functions, while ESM extends these principles across the enterprise, enhancing service delivery in departments like HR and Finance. Both gain growing importance as modern businesses […] Written by PRAVEEN SINHA June 4, 2025June 4, 2025
Critical MSP capabilities for ITIM: Handling the complexities of modern IT infrastructure Seamless management of modern IT infrastructure assets is easier said than done. With the unpredictable demands of users, organizations face several challenges in achieving modern IT Infrastructure Asset Management (ITIM). It is where Managed Service Providers (MSPs) come in, driving success by addressing the most pressing challenges. Their expertise empowers organizations to maintain a healthy […] Written by Prashanth March 1, 2024July 14, 2025
How Enterprises Can Enhance SD-WAN Performance Monitoring Deploying Software-Defined Wide Area Network (SD-WAN Management) is no small feat. It’s a journey that often spans months, filled with technology reviews, inquiries from senior stakeholders, and rigorous justifications for the purchase. However, once SD-WAN is deployed, challenges emerge when the network falters or performance dips, leaving teams in a scramble to pinpoint the root […] Written by Aswin V P Ram March 19, 2024July 4, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
ITSM Software Alternatives Comparing Symphony Summit and Infraon: A Comprehensive Analysis in 2025 As most businesses increasingly rely on technology to drive their success, the need for robust ITSM software has never been more critical. In this blog, we explore Symphony Summit and Infraon in-depth, pitting their features, capabilities, and performance against one another. By delving into the pros and cons of these competing solutions, we aim to […] Written by Ganesh N Kumar August 10, 2023February 18, 2025
ITSM How to navigate the path to successful ITSM implementation In the IT landscape, effective management of IT services has become a cornerstone of organizational success. Enter IT Service Management (ITSM), a strategic approach that aligns IT services with business needs, fostering seamless operations, enhanced efficiency, and improved customer satisfaction. In this blog, we deep into the intricacies of ITSM implementation, exploring its definition, benefits, […] Written by Samaresh Mandal August 8, 2023February 18, 2025
ITSM Everything you should know about ITSM Automation Businesses across various industries are facing new challenges in managing their IT services efficiently. The growing complexity of IT infrastructures, increasing customer expectations, and the need for quick and accurate service delivery have led organizations to explore advanced solutions. IT Service Management (ITSM) Automation has emerged as a game-changer, revolutionizing the way companies manage their […] Written by Vinutha August 7, 2023May 21, 2025
IT Ticket ITSM Ticket Management Video Blogs The Ultimate Guide to ITSM Ticketing Systems in 2025 Organizations heavily rely on their IT infrastructure to function efficiently. However, with increasing complexities and diverse IT services, managing and resolving incidents, problems, and requests can be a daunting task. To streamline these processes, IT Service Management (ITSM) ticketing systems have emerged as valuable tools for IT departments. In this comprehensive guide, we will delve […] Written by Pon Vijaya Raghvan August 4, 2023February 18, 2025
AI Customer Service Customer Support Video Blogs AI for Customer Support and Why You Need It Providing exceptional customer support has become a key differentiator for businesses. Customers expect quick and personalized solutions to their queries and issues. To meet these expectations, organizations are turning to Artificial Intelligence (AI) for customer support solutions. AI technologies, such as Generative AI, have revolutionized the way companies interact with their customers, streamlining support processes, […] Written by Harshvardhan Thakur August 3, 2023June 20, 2025
AI Customer Service Helpdesk Software Video Blogs AI in Customer Service: Revolutionizing the Helpdesk with 10 Cutting-Edge Examples In the bustling world of customer service, where speed, personalization, and seamless interactions reign supreme, a new technological powerhouse has emerged to transform the support landscape—Artificial Intelligence (AI). AI effortlessly adapts to the ever-changing needs of customers and businesses alike, revolutionizing the way support is delivered. With AI in customer service and its ability to […] Written by Nithin E August 2, 2023February 18, 2025
AI ChatGPT Customer Service Video Blogs Most Effective Ways to Use Generative AI in Customer Service Artificial intelligence in customer service has emerged as a critical differentiator for businesses seeking to stay ahead of the competition. As customer expectations continue to evolve, companies are exploring innovative solutions to provide efficient, personalized, and engaging support experiences. Enter generative AI (AI), a powerful technology with the potential to revolutionize customer service interactions. By […] Written by Sanjiv Vaigankar August 1, 2023April 17, 2025
AI Helpdesk Software Video Blogs Navigating the Path of AI-based Customer Helpdesk Software: Challenges, Benefits & Features Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software solution, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape. […] Written by Manjeet Gupta July 31, 2023April 9, 2025
AI ITSM Shaping the Future of ITSM with AI-Enabled Collaborative Workspace In this interconnected business landscape, communication and collaboration are paramount for organizations to be competitive. That’s why the role of AI-enabled collaborative workspaces in ITSM software tool cannot be understated. As the demand for seamless, proactive, and contextual IT services grows, organizations must capitalize on their potential to stay ahead of the curve. At its […] Written by Arun Prasath R July 27, 2023April 10, 2025
AI ITOps Video Blogs AI-Powered Knowledge Base: Why Do You Need One? In the rapidly evolving landscape of AI applications, the need for a knowledge base, especially the AI-Powered Knowledge Base, has become crucial to harness the full potential of generative AI and its integration into customer service. Related article: AI-Powered Ticket Automation: All You Need To Know Knowledge vs. Intelligence At its core, knowledge serves as […] Written by Sachin Kumar July 27, 2023January 3, 2025
AI Helpdesk Software Ticket Management Video Blogs AI-Powered Ticket Automation: All You Need To Know With advancements in technology, the integration of AI ticketing systems and automated ticketing systems has revolutionized the way organizations manage their ticketing processes. In this blog, we will delve into the world of AI-powered ticket automation, exploring its benefits, features, and how it can transform your business. Related article: What is AI-Helpdesk? Understanding AI-Powered Ticket […] Written by Manish Mohan July 26, 2023January 3, 2025
ITIL Software ITSM Video Blogs IT Event Management Software 2025 Introduction In today’s technology-driven world, organizations heavily rely on their IT infrastructure to support business operations and deliver seamless services to customers. However, managing the complexities of IT environments and addressing potential issues promptly can be a daunting task. This is where IT Service Management (ITSM) comes into play, providing a structured framework to manage […] Written by Pon Vijaya Raghvan July 25, 2023January 6, 2025
