Benefits of Healthcare Asset Tracking in 2025 The use of technology in modern healthcare has greatly improved people’s lives. More than 1800 different types of medical devices are thought to be in use, according to data from the National Center for Biomedical Information. Asset tracking in the healthcare industry is evolving. Through 2024, the cutting-edge tools that allowed hospitals to track the […] Written by Ganesh Prabhakaran S November 16, 2022July 7, 2025
How Managed Service Providers Help Enhance Customer Experience with Personalization Undoubtedly, in the current market, personalization is key to enhancing customer experiences. Therefore, Managed Service Providers (MSPs) are becoming increasingly sought after for their ability to help deliver personalized services that cater to the specific needs of customers. By leveraging data analytics, cloud technology, AI, and ML, they can provide customized solutions and services that […] Written by Suraj Niyogi February 1, 2024February 1, 2024
It’s time to go beyond spreadsheets for telecom asset management Telecom companies manage a vast array of assets, including physical infrastructure and digital resources. Effective telecom asset management is crucial for tracking these assets, ensuring compliance, and maintaining up-to-date records. Spreadsheets, while familiar and straightforward, fail to meet these requirements effectively. Hence, the traditional reliance on spreadsheets for managing IT operations often fails to address […] Written by Gayathri R L May 23, 2024July 4, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
AI Good Reads AI-Driven Sentiment Analysis: Embracing the Future of Insights As a sales and marketing specialist, you always strive to provide a seamless and personalized experience for your customers and prospects. However, it can be challenging to thoroughly understand their opinions and emotions during a conversation and over time when they interact with your business regularly. This is particularly true if you connect with them […] Written by Sanjiv Vaigankar September 22, 2023March 27, 2025
ITSM Vendor Management Supplier and Vendor Management in IT Service Management (ITSM) IT Service Management (ITSM) has become essential to any organization’s success in today’s technologically advanced environment. Organizations frequently rely on a broad ecosystem of vendors and providers when sourcing the hardware, software, and other essential components needed to maintain and improve their IT infrastructure. ITSM professionals need to create efficient vendor and supplier management techniques […] Written by Ravishankar Biswas September 21, 2023November 20, 2024
Asset Management ITAM Video Blogs The Ultimate Guide to IT Asset Management: A Step-by-Step Checklist Are you still relying on spreadsheets and a pen-and-paper approach to track your company’s assets? Although using manual procedures to keep track of your equipment makes sense, these asset management methods are outdated and error-prone. In fact, 46% of organizations say that human error is their biggest challenge when it comes to effectively reporting on […] Written by Suraj Niyogi September 20, 2023July 4, 2025
ITSM A Comprehensive Guide on ITSM Tool Evaluation and Selection Do you know 80% of employees spend half of their workweek on “rework” caused by poor communication? Given that, it is no more surprising that – many business leaders like you are already tired of siloed interactions between multiple departments getting in the way of IT service! So, are you on a quest for a […] Written by Ramesh Pratap Tiwari September 19, 2023July 4, 2025
Cost Management Helpdesk Software Return on Investment An Ultimate Guide to ROI of Helpdesk Solutions in 2025 Did you know that 88% of B2B customers expect personalized service similar to what they receive as consumers? Imagine having tools that meet and exceed these expectations while boosting business. Customers can choose their preferred communication channels in today’s interconnected digital ecosystem. A robust helpdesk solution recognizes diversity and offers a spectrum of options to […] Written by PRAVEEN SINHA September 15, 2023July 9, 2025
AI Helpdesk Software When generative AI helpdesks take control, will humans make the cut? Let’s take a nostalgic trip down memory lane of traditional IT helpdesks. It’s reminiscent of waiting in long lines only to be told you’re in the wrong line. Or being serenaded by never-ending loops of elevator music? But, in a world where businesses are now laser-focused on customer success, these methods are antiquated and impractical. […] Written by Arun Prasath R September 14, 2023February 18, 2025
ITOps SaaS The Next Big Thing in SaaS IT Operations Management Introduction: In today’s technology-driven world, businesses rely on their IT infrastructure to secure smooth business operations, increase productivity, and deliver excellent customer experiences. IT Operations Management (ITOM Tool) is vital in maintaining these complex IT systems’ performance, availability, and reliability. One approach that has gained significant popularity in recent years is Software-as-a-Service (SaaS) IT Operations […] Written by Samaresh Mandal September 12, 2023February 12, 2026
Asset Management Striving for ITAM Excellence: The Role of IT Asset Tagging in 2025 Why should you consider IT asset tagging in business? Have you ever considered how it can improve visibility, making it easy to keep track of assets while reducing the risk of loss or theft? Did you know it can help you manage an organization’s inventory systematically, providing valuable data for planning, budgeting, and optimizing resources? […] Written by Nithin E September 11, 2023January 6, 2025
AI Chatbot Customer Service Ticket Management Transforming Customer Service: Harnessing the Potential of Natural Language Processing As a growth-oriented business leader, you are well aware that providing an amazing customer experience (CX) is one of the key goals for any company, regardless of industry. Whether placing an order, requesting a product exchange, or inquiring about a billing concern, today’s customers expect quick and clear answers to their queries. According to HubSpot […] Written by Sachin Kumar September 7, 2023February 18, 2025
Good Reads The Ultimate IMACD Process Guide for Seamless Transitions in 2025 Today, how do organizations navigate transformative efforts to remain competitive and adapt to market shifts? These transitions, from mergers and relocations to technological upgrades, often bring disruptions and challenges. But what role does IMACD play in managing these transitions? In this blog, you will find an In-depth examination of the vital significance of the IMACD […] Written by Aishwarya R September 5, 2023April 16, 2025
Asset Management Good Reads ITAM Risk Management Risk mitigation pays big in ITAM, but how to quantify it? It has been many years since organizations have woken up to the fact that implementing dynamic IT Asset Management (ITAM) practices isn’t just a luxury. It’s something that every organization is expected to have in place to boost operational efficiency, realize sizable cost savings, increase security governance, and, at times, even trigger business growth. However, […] Written by Arun Prasath R August 31, 2023February 18, 2025
Good Reads ITSM ITSM Consulting: A Deep Dive into Service Management Consultancy IT operations have become the backbone of virtually every organization, from startups to multinational corporations. As businesses increasingly rely on IT to drive growth, streamline operations, and foster innovation, the emphasis on effective IT service management (ITSM) has skyrocketed. Enter the ITSM consultant. These specialists serve as the bridge between complex IT processes and business […] Written by Nithin E August 30, 2023February 18, 2025
