What is IPAM? How IP Address Management Works As networks grow in complexity with more devices, cloud services, and IoT deployments, keeping track of IP addresses becomes increasingly challenging. IPAM provides the processes and tools for managing, allocating, and tracking IP addresses efficiently. By integrating with core network services like DNS (Domain Name System) and DHCP (Dynamic Host Configuration Protocol), IPAM ensures each […] Written by Chandana May 15, 2025May 15, 2025
How MSPs are Using AI and Automation to Enhance IT Management Managed Service Providers (MSPs) have traditionally assisted clients in managing IT systems through manual processes and conventional technology. The approach often involved time-intensive tasks, hands-on troubleshooting, and reactive problem-solving. However, the integration of Artificial Intelligence (AI) and automation, with technologies like Machine Learning (ML) and Natural Language Processing (NLP), has streamlined and enhanced the execution […] Written by Satish Kumar January 4, 2024July 7, 2025
Click, Be Happy, and Self-Serve: Customer Experience in 2025 The shift towards self-service indicates a broader desire for controllable technology interactions. Modern customers prefer it as they get instant gratification and autonomy. Rather than waiting in phone queues or for email responses, self-service options give them immediate access to information. Moreover, the immediacy with which information can be accessed has transformed their behaviors. So, they […] Written by Arun Prasath R November 9, 2023February 18, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022February 18, 2025
Asset Management ITAM Pricing Guide & Comparisons EZOfficeinventory Pricing Plan & Cost Guide As businesses grow and become increasingly reliant on technology, managing and tracking their IT assets becomes critical. This is where IT Asset Management (ITAM) solutions come into play, providing organizations with the tools to monitor and control their digital resources effectively. One such popular solution is EZOfficeinventory, which offers comprehensive ITAM features and flexible pricing […] Written by Manjeet Gupta July 20, 2023July 9, 2025
ITSM Pricing Guide & Comparisons SysAid ITSM Pricing Plan & Cost Guide Discovering the ideal pricing plan and understanding the costs involved are crucial when considering implementing a service management solution like SysAid ITSM. In this article, we provide a comprehensive pricing plan and cost guide for SysAid, empowering businesses to make informed decisions about their investment. By exploring the various pricing options and delving into the […] Written by Suraj Niyogi July 19, 2023July 7, 2025
ITSM Software Alternatives Jira ITSM vs. ServiceNow vs. Infraon in 2025 In the ever-evolving landscape of IT Service Management (ITSM), the need for effective solutions has become increasingly vital. As organizations strive to enhance their service delivery, evaluating the leading contenders in the market has become imperative. In this compelling blog, we embark on a captivating exploration of the intense competition between Jira ITSM, ServiceNow, and […] Written by Samaresh Mandal July 18, 2023July 7, 2025
Asset Management Software Alternatives Top EZOfficeInventory Competitors & Alternatives 2025 Effective asset management is crucial to any organization’s success, allowing businesses to optimize operations, reduce costs, and maximize productivity. EZOfficeInventory has long been recognized as a leading asset tracking and management solution, providing users with comprehensive features to monitor, maintain, and control their valuable resources. However, as technology advances and market demands evolve, exploring the […] Written by Muddada Shyam Sunder July 17, 2023July 4, 2025
Asset Management ITAM Video Blogs IT Asset Management Software in 2025 What is IT Asset Management Software? In today’s fast-paced technological landscape, organizations heavily rely on IT assets to drive their operations and deliver value to customers. Efficient and effective management of these assets is crucial for ensuring optimal performance, cost savings, and regulatory compliance. This is where IT Asset Management (ITAM) software plays a vital […] Written by Ganesh Prabhakaran S July 14, 2023April 17, 2025
AI Incident Management ITOps ITSM Keeping IT on track: Why AI-powered incident management in ITOps is an urgent need Chaos seems to have taken up permanent residence in the ITOps world, as far as incidents are concerned. The sheer volume and complexity of incidents can overwhelm even the most seasoned professionals. Picture this – 74% of ITOps professionals admit that their current incident management tools are struggling to cope with the workload. This alarming […] Written by Arun Prasath R July 13, 2023April 10, 2025
Asset Management Asset Tracking Hardware Asset Management Hardware Inventory Management Software License Management Video Blogs Hardware Asset Management Software in 2025 Introduction In today’s technology-driven business landscape, the effective management of hardware assets plays a crucial role in optimizing operational efficiency, reducing costs, and mitigating risks. Hardware Asset Management (HAM) refers to the systematic approach of tracking, monitoring, and managing physical assets throughout their lifecycle. To streamline and enhance this process, businesses are increasingly turning to […] Written by Chandana July 13, 2023July 4, 2025
Asset Management Fixed Asset Management Video Blogs What is a Fixed Assets Management System? A Fixed Assets Management System is a comprehensive software solution or framework designed to assist businesses in effectively tracking, managing, and optimizing their fixed assets. Fixed assets are long-term resources that a company owns and uses to support its operations or generate income. These assets typically have a significant value and are expected to provide […] Written by Aishwarya R July 12, 2023February 18, 2025
AI Chatbot ChatGPT Software Alternatives Video Blogs The Best AI Chatbots in 2025 Introduction In today’s rapidly evolving technological landscape, artificial intelligence (AI) has become a driving force behind transformative advancements. One area where AI has made significant strides is in the realm of chatbots. These intelligent virtual agents are revolutionizing the way businesses interact with their customers, providing seamless and personalized conversational experiences across various messaging channels. […] Written by Arun Prasath R July 11, 2023July 9, 2025
AI Helpdesk Software Video Blogs What is AI Helpdesk? In today’s digital era, businesses constantly seek innovative ways to provide exceptional customer support. One solution that has gained significant traction is AI Helpdesk software. AI Helpdesk revolutionizes customer service and enhances agent productivity by harnessing the power of artificial intelligence (AI) technologies, such as machine learning and natural language processing (NLP). In this blog, […] Written by Manjeet Gupta July 10, 2023July 4, 2025
Asset Management How IT Asset Management Software Helps to Work Remotely? Unlocking the full potential of your organization’s IT assets requires a comprehensive understanding and efficient management of hardware and software resources. With the ever-growing complexity of modern technology ecosystems, adopting IT Asset Management Solutions is crucial for success, ensuring seamless tracking, optimization, and compliance. The power of asset management software is undeniable. From tracking inventory […] Written by Soumya Nandhakumar July 6, 2023March 21, 2025
AI Chatbot Video Blogs Chatbots vs. Conversational AI: What’s the Difference? Introduction Chatbots are computer programs designed to simulate human conversations through textual or auditory means. They are typically rule-based and follow predefined scripts to respond to user inputs. While chatbots excel at providing basic information and handling simple inquiries, they often lack true conversational abilities and struggle to understand complex user intents. Examples of companies […] Written by Pon Vijaya Raghvan July 6, 2023November 27, 2024
