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Service Level Agreement (SLA) - Learn About it in 2023

Service Level Agreement (SLA) – Learn About it in 2023

Whatever service you provide to customers—financial, SaaS, IT support, staffing, consulting, etc.—you need the appropriate service level agreements (SLAs) to build trust. However, many claim that if people trust one another, why do they need a written agreement, and who will read it anyhow? While it’s true that no one likes to read a formal […]
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Infraon Problem Management min 1

What is Problem Management and Other Key ITIL Processes?

A robust IT service should include the ITIL problem management process since it is crucial for the long-term supply of services. Understanding the ITIL problem management process flow is vital to any organization when numerous events coincide or the same incident occurs multiple times.  When incidents occur, productivity is hampered, and prompt solutions are offered, […]
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  1. Editor's choice
  2. Featured
  3. Infraon Story

How I went from a UX designer to starting two companies that solve the biggest ITOps challenges

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […]
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  1. Asset Management
  2. Good Reads

What is the difference between availability and reliability?

When you buy a service, it’s crucial to be able to access it any time of day or night. In the world of enterprise IT, however, you can’t always guarantee these levels of quality. Organizations have to evaluate the service levels necessary for running their business smoothly. And when there are IT outages, they know […]
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  1. ITOps
  2. Network Performance Monitor

An Ultimate Guide to Network Performance Monitoring (NPM)

When you think about improving visibility into your IT environment, monitoring applications and the other infrastructure that hosts them might be the first thing that may come to your mind. Although infrastructure and application monitoring are two important components of an overall monitoring strategy, an equally vital part – and one that is easier to […]
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  1. Asset Management
  2. Barcode Asset Management

How Does Barcode Work in the Present Day?

Barcodes are essential for businesses in the delivery and tracking of goods. They can also control inventory since a barcode can count the stored items. The barcode is used in various companies, including healthcare and grocery stores, to identify products and categorize unique patient IDs. Without the barcode, purchasing would undoubtedly be much more challenging. […]
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  1. AIOps

How Is AIOps Transforming the Future of IT Operations?

Did you know that Artificial Intelligence began as an experimental program? However, as the global spending on Artificial Intelligence stood at over $118 billion in 2022 and continues to grow, it’s become apparent that this is one experiment that’s here to stay and will completely transform the way business operations are undertaken.  Related article: Why […]
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Top Benefits of Barcode Systems for Small Business
  1. Asset Management

Top Benefits of Barcode Systems for Small Businesses in 2023

Small business owners are constantly seeking ways to run their companies as profitably as possible while reducing waste and keeping customers happy. You may achieve all these goals by implementing barcode asset tracking software, a powerful method to boost your business’s productivity and effectiveness. A barcode system for small businesses can be transformative for efficiency, […]
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What is Network Performance Monitoring
  1. Network Performance Monitor

What is Network Performance Monitoring?

When you think about improving visibility into your IT environment, monitoring applications and the other infrastructure that hosts them might be the first thing that may come to your mind. Although infrastructure and application monitoring are two important components of an overall monitoring strategy, an equally vital part – and one that is easier to […]
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Customer appreciation
  1. Customer Service
  2. Customer Support

Customer Appreciation Ideas: Ways to Say Thank You

When there is a new product on the market and the marketing of the said product, you will acquire new customers. It is simple enough to expand your customer base. But how do you ensure they remain your customers for life? Studies show that acquiring new customers is more expensive than retaining existing ones. So, […]
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Features of Successful Customer Facing e1669274147212
  1. Customer Service
  2. Customer Support

What is customer-facing? Customer facing roles 101

“Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development. The term is also used […]
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  1. Asset Management
  2. Inventory Management

Asset Inventory System in 2023

An asset inventory system is a critical part of any organization, yet it is often overlooked or not given the attention it deserves. A well-run asset inventory system can save an organization time and money, while a poorly run system can lead to lost or misplaced assets and wasted resources. Related article: Spare Parts Inventory […]
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  1. Asset Management

The Top 10 Essential Asset Management System Requirements in 2023

Prioritizing the management of a company’s assets over all other management efforts is crucial. Businesses that deploy asset management systems more often see more benefits and ROI than ever. Over the years, the asset management system has enabled numerous businesses and companies to save significant money and administrative labour. For regulatory compliance reasons, asset records […]
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types of customers
  1. Customer Service

Types of Customers and What They Need

In business, you have prospects, customers, and transactors. Each has different needs and expectations. Understanding these needs and expectations is vital to providing the best possible service. Prospects are people who your company has contacted, either through direct mailers, email campaigns, or with a cold call. They have shown an interest in your product or […]
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  1. Asset Management
  2. Infraon Assets

How to Improve Your Hospital Asset Management Plan in 2023

As a healthcare organization owner, you may often deal with issues in locating the right medical equipment, whether for an emergency, regular use, or maintenance. At the same time, from overbuying assets, such as medical devices and supplies, to replacing equipment that still has life, many hospital administrators are spending more than necessary on clinical […]
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