How Real-Time Network Monitoring Can Solve Key IM Challenges Real-time network monitoring is an integral part of modern network management, offering a wide array of capabilities and benefits to ensure network integrity and performance. This dynamic approach encompasses the continual gathering and examination of data from a multitude of sources, such as network traffic, system logs, and performance metrics, providing a real-time overview of […] Written by Ganesh N Kumar April 30, 2024February 12, 2026
Why Automation Only Works When Someone Owns the Outcome Here’s the automation dream: click a button, walk away, sip coffee, bask in the glow of flawless execution. Servers behave. Pipelines hum. Metrics sparkle. Nobody panics. Even market studies say it’s worth big bucks. For instance, even the global intelligent process automation market is expected to reach over $25.9 billion by 2027. Reality, of course, […] Written by Soumya Nandhakumar April 21, 2025April 21, 2025
Comparing SNMP-Based and API-Based Network Monitoring Tools Networks generate enormous volumes of data every second. Network monitoring tools determine how that data is collected and analyzed defines the stability of IT operations. Two major frameworks dominate network observability today: SNMP-based and API-based monitoring. Both gather metrics, track uptime, and surface alerts, but their approaches differ in architecture, scalability, and integration depth. How […] Written by Deepak Kumar S November 14, 2025November 14, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
AIOps Good Reads ITOps Network Monitoring System Traditional Network Monitoring vs. AIOps Network Monitoring: A Comparative Analysis The digital shift has particularly influenced the world of network management, where traditional monitoring is gradually giving way to AI operations (AIOps) solutions. It illustrates a clear shift towards automated and predictive IT operations management. While traditional systems have their place, particularly in smaller or less complex environments, AIOps represents the future of network monitoring, […] Written by Sudhakar Aruchamy November 20, 2023January 9, 2025
Asset Management Helpdesk Software ITSM Elevating IT Operations: The Integration of IMACD with Infraon Infinity Is it possible to transform IT management and elevate operations by integrating IMACD with Infraon Infinity? Does IMACD integration offer the transformative solution needed to adapt, streamline operations, and optimize IT management? This blog will give you insights into the significance and potential impact of merging IMACD with Infraon Infinity, exploring a new era of […] Written by Deepak Gupta November 17, 2023February 12, 2026
AI Asset Management SaaS Software License Management How to Streamline Procurement and Renewals with AI-Driven SaaS License Management Software as a Service (SaaS) is an integral component of the digital-centric world, delivering scalable solutions, remote operability, and financial leanness. Yet, the administration of extensive SaaS licenses presents complex challenges. It necessitates careful tracking of user engagement, renewal processes, adherence to regulatory compliance, and cost optimization strategies. Of course, AI has emerged as an […] Written by Ganesh N Kumar November 16, 2023April 16, 2025
AI Chatbot Customer Service Customer Support Good Reads Self Service Portal Ticket Management Click, Be Happy, and Self-Serve: Customer Experience in 2025 The shift towards self-service indicates a broader desire for controllable technology interactions. Modern customers prefer it as they get instant gratification and autonomy. Rather than waiting in phone queues or for email responses, self-service options give them immediate access to information. Moreover, the immediacy with which information can be accessed has transformed their behaviors. So, they […] Written by Arun Prasath R November 9, 2023February 18, 2025
AI Change Management Models Good Reads Incident Management ITSM Transforming Branch IT Infrastructure Management: Leveraging ITSM for Enhanced Localized Support Has IT infrastructure management transformed from traditional on-premises systems to a hybrid ecosystem with cloud-based solutions? What are the primary driving forces behind this evolution, and why is it essential for organizations looking to harness the latest technological advancements for effective branch IT infrastructure management? Systematic management of branch IT infrastructure is paramount. Each branch […] Written by Soumya Nandhakumar November 2, 2023May 21, 2025
Cybersecurity Edge Computing IoT Devices The future of IT ecosystems: How IoT and edge computing can pave the way Historically, IT departments in enterprises have managed centralized data centers. All data would funnel into these hubs to be processed, analyzed, and stored. But, with the rapid deployment of IoT devices, such a centralized approach becomes less feasible. Transmitting vast amounts of data from geographically dispersed devices to a central location introduces latency, costs, and […] Written by Ganesh N Kumar October 30, 2023February 18, 2025
Good Reads ITOps Unable to accurately measure IT success? Watch out for these 7 KPIs The right KPIs are critical for optimizing IT management lifecycles. With the right set of metrics, organizations can objectively measure their IT function’s performance and identify areas for improvement. These service and operational KPIs often act as a compass, guiding IT teams to help drive operational excellence and achieve strategic alignment with organizational goals. Let’s […] Written by Ganesh N Kumar October 27, 2023October 27, 2023
Good Reads ITOps From legacy to leading-edge: 7 ways to strengthen the IT backbone of FinOps in 2025 A decade ago, FinOps was primarily entrenched in legacy systems. These systems, while reliable, often lacked the agility and efficiency required in a fast-paced, technology-driven world. Organizations had their financial operations hamstrung by clunky interfaces, limited integration capabilities, and manual processes. As you already know, there has since been an unprecedented evolution of automation, cloud […] Written by Arun Prasath R October 26, 2023January 6, 2025
Customer Success Customer Support Good Reads The art and science of bridging the goals of IT teams and customer success teams The IT department designs, implements, and maintains the technology backbone of any enterprise’s operations. Their decisions about systems architecture, software deployment, and security directly influence the daily tools and platforms the customer success team uses. In turn, the customer success team, constantly interacting with clients, provides invaluable feedback on system functionalities, performance issues, and user […] Written by Mohitakshi Agrawal October 20, 2023January 22, 2024
Good Reads ITSM Loan application processing: How does ITSM streamline credit approval? Is it accurate that the loan application process involves a thorough evaluation by lending institutions to assess borrowers’ creditworthiness? Based on this assessment, do lenders decide whether to approve or decline loan applications? Does this complex process frequently encounter challenges, resulting in lengthy processing times and a higher risk of inaccuracies? This blog provides insights […] Written by Soumya Nandhakumar October 18, 2023July 9, 2025
AI Good Reads Tips for Hiring and Keeping Top IT Talent Building and retaining skilled IT teams is no minor feat since these professionals are pillars of innovation, service quality, and market competitiveness. Yet, many companies face the challenge of retaining them. Unfortunately, high turnover disrupts continuity, increases recruitment and training expenses, and results in the loss of invaluable knowledge. Addressing this retention challenge becomes a […] Written by Ganesh N Kumar October 18, 2023July 4, 2025
Cybersecurity Good Reads ITSM Zero Trust Security Fraud prevention and detection: ITSM’s role in banking security Have you noticed a surge in banking fraud lately? It’s not just about financial losses; it’s also about eroding trust of customers. In our digital age, where online transactions and electronic banking are on the rise, Is it creating opportunities for fraudsters? According to SEON’s ‘Global Banking Fraud Index 2023,’ the global neobank market witnessed […] Written by Soumya Nandhakumar October 17, 2023February 18, 2025
