How AI-powered ITSM Can Help Better Understand User Needs A senior sales leader is preparing a deck on quarterly sales pipeline projection, which is due in a few hours when his laptop is locked by wrong password entries. Without efficient ITSM tools, resolving such issues quickly can be a challenge. A DevOps project manager waits for that unusual virtualization bug to get fixed so […] Written by Arun Prasath R February 8, 2024July 4, 2025
MSPs and AIOps: How to get the best of both worlds How can we combine MSPs and AI for Operations Management to get the maximum positive result? The IT ecosystem has undergone a major change in recent years. Cloud computing, distributed architectures, and a constant evolution of technologies have made it increasingly complex and dynamic. Human oversight alone can no longer monitor, manage, and troubleshoot this […] Written by PRAVEEN SINHA January 29, 2024April 14, 2025
Content Management vs. Knowledge Management 2025 Content management and knowledge management may seem like interchangeable terms and are often used as such. However, there are noticeable differences. Simply put, knowledge is more about gathering information and building a knowledge base and is more abstract. It is the know-how that resides in an organization. On the other hand, content in a business […] Written by Soumya Nandhakumar November 16, 2022December 30, 2024
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022February 18, 2025
ITSM Software Alternatives Jira ITSM vs. ServiceNow vs. Infraon in 2025 In the ever-evolving landscape of IT Service Management (ITSM), the need for effective solutions has become increasingly vital. As organizations strive to enhance their service delivery, evaluating the leading contenders in the market has become imperative. In this compelling blog, we embark on a captivating exploration of the intense competition between Jira ITSM, ServiceNow, and […] Written by Samaresh Mandal July 18, 2023March 26, 2025
Asset Management Software Alternatives Top EZOfficeInventory Competitors & Alternatives 2025 Effective asset management is crucial to any organization’s success, allowing businesses to optimize operations, reduce costs, and maximize productivity. EZOfficeInventory has long been recognized as a leading asset tracking and management solution, providing users with comprehensive features to monitor, maintain, and control their valuable resources. However, as technology advances and market demands evolve, exploring the […] Written by Muddada Shyam Sunder July 17, 2023July 4, 2025
Asset Management ITAM Video Blogs IT Asset Management Software in 2025 What is IT Asset Management Software? In today’s fast-paced technological landscape, organizations heavily rely on IT assets to drive their operations and deliver value to customers. Efficient and effective management of these assets is crucial for ensuring optimal performance, cost savings, and regulatory compliance. This is where IT Asset Management (ITAM) software plays a vital […] Written by Ganesh Prabhakaran S July 14, 2023April 17, 2025
AI Incident Management ITOps ITSM Keeping IT on track: Why AI-powered incident management in ITOps is an urgent need Chaos seems to have taken up permanent residence in the ITOps world, as far as incidents are concerned. The sheer volume and complexity of incidents can overwhelm even the most seasoned professionals. Picture this – 74% of ITOps professionals admit that their current incident management tools are struggling to cope with the workload. This alarming […] Written by Arun Prasath R July 13, 2023April 10, 2025
Asset Management Asset Tracking Hardware Asset Management Hardware Inventory Management Software License Management Video Blogs Hardware Asset Management Software in 2025 Introduction In today’s technology-driven business landscape, the effective management of hardware assets plays a crucial role in optimizing operational efficiency, reducing costs, and mitigating risks. Hardware Asset Management (HAM) refers to the systematic approach of tracking, monitoring, and managing physical assets throughout their lifecycle. To streamline and enhance this process, businesses are increasingly turning to […] Written by Chandana July 13, 2023July 4, 2025
Asset Management Fixed Asset Management Video Blogs What is a Fixed Assets Management System? A Fixed Assets Management System is a comprehensive software solution or framework designed to assist businesses in effectively tracking, managing, and optimizing their fixed assets. Fixed assets are long-term resources that a company owns and uses to support its operations or generate income. These assets typically have a significant value and are expected to provide […] Written by Aishwarya R July 12, 2023February 18, 2025
AI Chatbot ChatGPT Software Alternatives Video Blogs The Best AI Chatbots in 2025 Introduction In today’s rapidly evolving technological landscape, artificial intelligence (AI) has become a driving force behind transformative advancements. One area where AI has made significant strides is in the realm of chatbots. These intelligent virtual agents are revolutionizing the way businesses interact with their customers, providing seamless and personalized conversational experiences across various messaging channels. […] Written by Arun Prasath R July 11, 2023January 9, 2025
AI Helpdesk Software Video Blogs What is AI Helpdesk? In today’s digital era, businesses constantly seek innovative ways to provide exceptional customer support. One solution that has gained significant traction is AI Helpdesk software. AI Helpdesk revolutionizes customer service and enhances agent productivity by harnessing the power of artificial intelligence (AI) technologies, such as machine learning and natural language processing (NLP). In this blog, […] Written by Manjeet Gupta July 10, 2023July 4, 2025
Asset Management How IT Asset Management Software Helps to Work Remotely? Unlocking the full potential of your organization’s IT assets requires a comprehensive understanding and efficient management of hardware and software resources. With the ever-growing complexity of modern technology ecosystems, adopting IT Asset Management Solutions is crucial for success, ensuring seamless tracking, optimization, and compliance. The power of asset management software is undeniable. From tracking inventory […] Written by Soumya Nandhakumar July 6, 2023March 21, 2025
AI Chatbot Video Blogs Chatbots vs. Conversational AI: What’s the Difference? Introduction Chatbots are computer programs designed to simulate human conversations through textual or auditory means. They are typically rule-based and follow predefined scripts to respond to user inputs. While chatbots excel at providing basic information and handling simple inquiries, they often lack true conversational abilities and struggle to understand complex user intents. Examples of companies […] Written by Pon Vijaya Raghvan July 6, 2023November 27, 2024
Asset Management Video Blogs Asset Management Trends 2025 Introduction As the world of finance continues to evolve at a rapid pace, the asset management industry finds itself at the forefront of change. In the face of challenges posed by inflation, volatile markets, and shifting investor preferences, asset managers must adapt and embrace emerging asset management trends to stay competitive. The year 2023 promises […] Written by Ganesh N Kumar July 5, 2023February 18, 2025
Asset Management Asset Tracking Video Blogs Asset Tracking Software in 2025 Introduction Asset tracking software is a powerful tool that enables organizations to efficiently manage and monitor their valuable assets throughout their lifecycle. Whether it’s physical equipment, IT assets, or inventory, asset tracking software provides a centralized system to track, record, and analyze asset data in real time. By leveraging barcode scanning, RFID technology, or GPS […] Written by Soumya Nandhakumar July 4, 2023January 6, 2025
