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Best practices for effective customer feedback management
Best practices for effective customer feedback management
Content Management vs. Knowledge Management 2023
Content Management vs. Knowledge Management 2023
How I went from a UX designer to starting two companies that solve the biggest ITOps challenges
How I went from a UX designer to starting two companies that solve the biggest ITOps challenges
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  2. Featured
  3. Infraon Story

How I went from a UX designer to starting two companies that solve the biggest ITOps challenges

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […]
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  1. Customer Success

Why is customer success so important for all of the organization’s teams?

Success is what every business envisions. Yet, this journey definitely isn’t linear or straightforward.   As a company looking for success, you probably focus on marketing your product and closing as many sales as possible. But what do you do after that? Does your journey end there?  Engaging with customers does not end with the sale. […]
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  1. ITSM

How may Infraon assist your company with an effective ITSM integration?

Information Technology Service Management (ITSM)  is a set of processes or procedures to provide the best practices to align the IT services with current business needs. These strategies are designed to address and optimize incidents or problems in the organization.  ITSM integration connects the ITSM software with other 3rd party applications using Application Programming Interfaces (APIs). This […]
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  1. ITSM

What is the difference between ITSM and ITOM? And how can you use their collaboration to your advantage?

Imagine sitting at a service desk, and your prime responsibility objective is to resolve an incident as quickly and efficiently as possible and retain the customer. But, if you’re running into unavoidable technical issues causing frustration to customers or clients, it’s time to invest in the right tools. That’s where ITSM and ITOM come in, […]
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  1. ITSM

How Can ITSM Integration Help Your Business Right Now?

Integrating your ITSM platform with other third-party apps to sync with one another, sharing data or events that occur in one of them, is called ITSM Integration. By implementing the ITSM strategies,  many businesses have realized the need to connect it with other applications and data sources such as HR, customer service, security, and IT. […]
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  1. ITSM

How to Start With ITSM in An Organization?

IT Service Management tools are software solutions used to accelerate the tasks and workflow automation associated with managing and delivering effective IT services. ITSM refers to how IT is used in designing, delivering,  proving, producing, and managing IT services. Hence, ITSM is more than just your helpdesk tool.  ITSM isn’t just about fixing or maintaining […]
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  1. IT Service Management

Benefits of Using IT Service Management Tools for Your Business

The IT department plays a significant role in determining the long-term success of any business organisation. It needs to boost performance, manage risk, and anticipate issues, all while controlling expenditures for software, hardware, and cloud solutions. IT service management is the best way to achieve all these goals and enhance competitiveness in today’s ever-evolving market. […]
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  1. ITSM

ITSM: Key Features and Modules

ITSM refers to IT Service Management, which simply encapsulates the activity performed by an organisation to maintain sustainable information technology infrastructure. It is designed to streamline IT services workflow and thus, increase productivity. Furthermore, it includes the set of IT policies, processes, and practices to pull it together in order to align the IT services […]
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  1. Zero Trust Security

Why is it so important for MSPs to have zero trust in the digital age?

The pandemic may have accelerated the need for enterprises of all sizes to move towards digital transformation, but the need for cyber security has existed since before. However, with new actors or hackers, malicious software has also evolved and expanded the cyber threats to a larger attack surface.    While enterprises need robust digital solutions, implementing […]
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  1. Customer Success

Is the age-old quote “The Customer is King” still applicable? Treat them as a professional friend instead.

Have we often heard phrases like ‘The Customer is King’ and ‘The Customer is Always Right? These phrases have undoubtedly been around for a while but are they still pertinent in this dynamic sales and marketing environment? When you refer to your customers as kings, you inherently place them on a pedestal, a place of […]
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  1. ITOps
  2. Network Monitoring System

Looking to invest in an helpdesk solution? Here are 7 niche solutions you should check out.

As businesses grow, the support teams often struggle to keep up with increasing workloads. There is often more than one issue, service request, or customer query that needs resolving, and the staff can be under-equipped to attend to them in real-time. Hence, it is vital to ensure that your IT support staff should be able […]
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  1. ITOps
  2. Network Monitoring System

Top 7 Key Features Your Network Monitoring Software Should Have

With the covid-19 pandemic, the demand for broadband communication services has soared and experienced a 60% increase in internet traffic compared to before the crisis However, with prolonged times spent at our homes during the lockdown, continuous network connectivity has become the need of the hour for the entire world. Therefore, it is essential to […]
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