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Transforming Branch IT Infrastructure Management: Leveraging ITSM for Enhanced Localized Support

Has IT infrastructure management transformed from traditional on-premises systems to a hybrid ecosystem with cloud-based solutions?  What are the primary driving forces behind this evolution, and why is it essential for organizations looking to harness the latest technological advancements for effective branch IT infrastructure management? Systematic management of branch IT infrastructure is paramount. Each branch […]
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Benefits of Healthcare Asset Tracking in 2023

The use of technology in modern healthcare has greatly improved people’s lives. More than 1800 different types of medical devices are thought to be in use, according to data from the National Center for Biomedical Information. Asset tracking in the healthcare industry is evolving. Through 2022, the cutting-edge tools that allowed hospitals to track the […]
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Everything You Should Know About Collaborative Work Management In 2023

Introduction The imperative for streamlined collaboration and efficient task management stands as an undeniable truth. Amidst the intricate interplay of interconnected processes, systems, and cutting-edge technologies, the significance of adopting a coherent and meticulously structured approach cannot be overstated. This approach is essential not only for ensuring the seamless continuity of operations but also for […]
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  1. Editor's choice
  2. Featured
  3. Infraon Story

How I went from a UX designer to starting two companies that solve the biggest ITOps challenges

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […]
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  1. Network Management

Data Center Network: Definition, Importance, and Core Components

Although data centers play a crucial role in modern networking, their status has evolved throughout time. While many businesses still rely on on-premises data center networking, the emergence of cloud environments and services has made it necessary for businesses to update their data centers. To ensure high data center network performance and service delivery in […]
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Learn ITSM and ITOM Key Differences and Similarities
  1. Good Reads
  2. ITSM
  3. Video Blogs

Learn ITSM and ITOM Key Differences and Similarities

ITSM and ITOM are two of the most critical concepts to understand when it comes to managing an IT department. Although both are related to IT management, there are key differences and similarities between the two that must be understood to maximize efficiency and ensure customer service. In this article, we will explain the key […]
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The Future of IT Self-Service Conversational Bots
  1. Self Service Portal

The Future of IT Self-Service Conversational Bots

In the modern digital world, technology is advancing at a rapid rate. Businesses and organizations are constantly looking for ways to improve their customer service, reduce costs, and increase efficiency. One of the most exciting new developments in the IT industry is the use of conversational bots, also known as chatbots. These bots are capable […]
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IT Budgeting: Importance, Tips, and Best Practices
  1. ITOps
  2. Cost Management

Strategies for effective IT Cost Optimization

In the race to drive rapid digital transformation, many companies fall into the trick of increasing their IT spending while underutilizing their existing investments. Although implementing the right technology can reduce costs, what happens when it’s time to evaluate how much your company is spending on information technology? If you feel that your IT budget […]
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  1. ITOps
  2. Customer Service
  3. SaaS

Why SaaS equilibrium is crucial to surviving the recession

At this point, there’s no dilly-dallying about what’s coming. If you’ve noticed, LinkedIn feeds seem full of confusion and distress. Experts say they predicted it. Companies are close to pushing the panic button. So, let’s talk about the current recession. More importantly, let’s discuss how your company’s relationship with SaaS tools could be a make-or-break […]
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server management
  1. Server Management

What is Server Management? Everything Need to Know

What is Server Management?  Server management includes all the monitoring and maintenance necessary to keep your server running reliably and optimally. Server management also includes managing hardware, software, security, and backups. The main goals of server management are: Server Management Basics Servers are equipped with cooling systems and thermometers, making it easy to manage them […]
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Secure Remote Access Software
  1. Remote Access

Secure Remote Access Software: Everything You Need to Know

What is Remote Access Software? Remote desktop software, also known as remote access applications or remote access software, allows you to remotely access and work on any computer from a remote location.  Remote access applications are very useful in many situations, such as executing codes, troubleshooting computer problems, and managing your office network remotely from […]
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API Monitoring
  1. API Monitoring

What is API Monitoring? A Complete Guide

What is API Monitoring? API monitoring is a holistic approach to monitoring the availability, responsiveness, and performance of application programming interfaces (APIs). It helps identify application failures, dependent services or website failures, and outages or poor performance of API calls. How does API monitoring work? API monitoring uses a remote computer to send requests to […]
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Service Catalog
  1. Customer Service
  2. Service Desk

What is Service Catalog? Everything you need to know.

What is a service catalog? A service catalog is a detailed description of the IT services that a company provides to its customers. It shows how services, assets, and business results are linked. It also displays the need for a service and how the service provider will meet that need. The service catalog contains. Benefits […]
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ITSM
  1. ITSM

IT Service Management Software

What is IT Service Management? ITSM, or IT Service Management, is a holistic approach to managing and delivering technology-based services to an organization. It involves various aspects such as planning, designing, building, deploying, maintaining, and improving IT services to meet the needs of both internal and external stakeholders. The goal of ITSM is to consistently […]
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Hardware Inventory Management
  1. Hardware Inventory Management
  2. Asset Management

Hardware Inventory Management – A Complete Guide

What is hardware inventory management? Hardware inventory management is the process of tracking and managing the physical assets and equipment used in an organization. It involves identifying, counting, and maintaining records of all hardware items, such as computers, servers, tools, and other equipment. This includes monitoring the location, quantity, and status of each item, as […]
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problem management
  1. Problem Management

What is Problem Management? All you Need to Know

What is problem management? Problem management is a systematic process of identifying and resolving incidents in IT services. As a core component of ITSM frameworks, problem management acts as the foundation for an effective incident resolution strategy by providing a structure to define, identify and analyze patterns in incidents in order to discover their root […]
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