What is the difference between availability and reliability? Ensuring uninterrupted access is a key consideration when investing in IT services. However, achieving this level of performance in enterprise IT can be challenging. Businesses must define the service levels required to support seamless operations and minimize the impact of IT disruptions on business continuity. Two metrics in this evaluation are reliability vs availability. While […] Written by Pon Vijaya Raghvan December 26, 2022September 12, 2025
Why IT Inventory Management Software Is Essential for Modern IT Teams? What Is IT Inventory Management Software? IT inventory management software brings asset information into one environment so teams gain clarity on hardware, software, contracts, licenses, and usage patterns. It supports day-to-day decisions by showing where assets sit, how they behave, and which areas demand attention. This helps remove guesswork in IT Operations and sharpens planning for capacity, support, and renewals. An IT inventory […] Written by Rohit Garg December 24, 2025January 7, 2026
Best Practices and Processes to Organize Your Work Orders Most enterprises have a lot of equipment and assets that require routine maintenance, if it is done over time, asset performance starts to decline, and asset breakdown risks rise. The work order process is necessary for maintenance since accurate tracking of the work is very important. It takes a lot of work to process, prioritize, […] Written by Soumya Nandhakumar December 26, 2022November 20, 2024
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
AI ITOps Network Availability Monitoring Tools Network Management Network Monitoring System Network Performance Monitor A Closer Look into AI-Driven Anomaly Detection for Networks Network security is a major focus area for organizations across the globe. With cyber threats becoming more sophisticated, traditional security systems are struggling to keep up. Anomaly detection has emerged as a crucial component in the security infrastructure, serving as an early warning system against unusual patterns that could indicate a security breach. The integration […] Written by Aswin V P Ram November 29, 2023January 3, 2025
Asset Management SaaS Software License Management A step-by-step guide to conducting a thorough SaaS license audit A software-as-a-service license audit is a systematic accounting process for managing these digital assets. Managing these licenses is crucial for organizations to ensure compliance, optimize costs, and maintain operational efficiency. However, some challenges make a SaaS license audit a resource-intensive task that requires careful planning, cross-departmental cooperation, and, often, specialized tools for tracking and analysis. […] Written by Soumya Nandhakumar November 28, 2023July 4, 2025
ITOps Network Monitoring System Network capacity planning: Leveraging NMS for traffic optimization for ITES Companies Have you ever encountered an unexpected downtime in your network’s performance? How do you manage and navigate through sudden decelerations in network efficiency? Have you considered the integral role of network capacity planning within IT-enabled services? Consider the coordination that assures a seamless data flow and careful traffic optimization. Visualize ITES experts in the digital […] Written by Aishwarya R November 27, 2023February 12, 2026
AIOps Network Monitoring System The Future of Network Monitoring: AIOPS Trends to Watch in 2025 Network monitoring is the process of continuously scrutinizing a computer network for failures or deficiencies to ensure availability and performance. AIOps (Artificial Intelligence for IT Operations) is an umbrella term for the integration of artificial intelligence (AI) technologies into network operations. It involves using machine learning, analytics, and big data to automate and enhance IT […] Written by Sachin Kumar November 24, 2023January 6, 2025
Asset Management SaaS Software License Management Future of SaaS License Management: 6 Trends to Watch For in 2025 As we look toward 2025, the future of the SaaS license management software landscape is poised for substantial transformation. Organizations increasingly rely on SaaS solutions for scalability, efficiency, and cost savings. With this shift, staying abreast of the emerging trends in SaaS license management is crucial for companies to maintain a competitive edge. Here are […] Written by Suraj Niyogi November 23, 2023June 18, 2025
IoT Devices ITOps Network Monitoring System IoT Device Management: A Guide to NMS for Monitoring Connected Devices IoT has transformed our digitally interconnected world. It has redefined how we interact with technology, data, and surroundings. Whether it’s industrial sensors or other IoT devices, they have initiated a new era characterized by convenience and data-driven decision-making. As these devices seamlessly integrate into many industries, the demand for productive IoT device management has become […] Written by Aishwarya R November 22, 2023July 7, 2025
AI AIOps Good Reads Network Management What is the Role of AIOps in Modern Network Management? In IT, the introduction of Artificial Intelligence for IT Operations (AIOps) has been nothing short of revolutionary. As networks become increasingly complex and data-driven, traditional network management methods are proving inadequate. AIOps has emerged as a critical tool in the arsenal of network managers, offering innovative solutions to manage and optimize networks in real-time. In […] Written by Satish Kumar November 21, 2023January 2, 2026
AIOps Good Reads ITOps Network Monitoring System Traditional Network Monitoring vs. AIOps Network Monitoring: A Comparative Analysis The digital shift has particularly influenced the world of network management, where traditional monitoring is gradually giving way to AI operations (AIOps) solutions. It illustrates a clear shift towards automated and predictive IT operations management. While traditional systems have their place, particularly in smaller or less complex environments, AIOps represents the future of network monitoring, […] Written by Vinutha November 20, 2023January 9, 2025
Asset Management Helpdesk Software ITSM Elevating IT Operations: The Integration of IMACD with Infraon Infinity Is it possible to transform IT management and elevate operations by integrating IMACD with Infraon Infinity? Does IMACD integration offer the transformative solution needed to adapt, streamline operations, and optimize IT management? This blog will give you insights into the significance and potential impact of merging IMACD with Infraon Infinity, exploring a new era of […] Written by Deepak Gupta November 17, 2023February 12, 2026
AI Asset Management SaaS Software License Management How to Streamline Procurement and Renewals with AI-Driven SaaS License Management Software as a Service (SaaS) is an integral component of the digital-centric world, delivering scalable solutions, remote operability, and financial leanness. Yet, the administration of extensive SaaS licenses presents complex challenges. It necessitates careful tracking of user engagement, renewal processes, adherence to regulatory compliance, and cost optimization strategies. Of course, AI has emerged as an […] Written by Suraj Niyogi November 16, 2023April 16, 2025
AI Chatbot Customer Service Customer Support Good Reads Self Service Portal Ticket Management Click, Be Happy, and Self-Serve: Customer Experience in 2025 The shift towards self-service indicates a broader desire for controllable technology interactions. Modern customers prefer it as they get instant gratification and autonomy. Rather than waiting in phone queues or for email responses, self-service options give them immediate access to information. Moreover, the immediacy with which information can be accessed has transformed their behaviors. So, they […] Written by Arun Prasath R November 9, 2023February 18, 2025
AI Change Management Models Good Reads Incident Management ITSM Transforming Branch IT Infrastructure Management: Leveraging ITSM for Enhanced Localized Support Has IT infrastructure management transformed from traditional on-premises systems to a hybrid ecosystem with cloud-based solutions? What are the primary driving forces behind this evolution, and why is it essential for organizations looking to harness the latest technological advancements for effective branch IT infrastructure management? Systematic management of branch IT infrastructure is paramount. Each branch […] Written by Aishwarya R November 2, 2023May 21, 2025
