How SAM Tools Help in Software Audit Preparedness Maintaining compliance with software licenses in an organization is crucial to avoid fines, reputational risks, and operational distractions. That is where Software Asset Management (SAM) tools come in. These software tools streamline tracking and reporting, smooth out the auditing process, and help organizations stay compliant with IT audits. In this article, we will explore how […] Written by Deepak Gupta December 2, 2025January 8, 2026
ITSM System: Complete Guide to Modern IT Service Management IT teams manage incidents, requests, changes, assets, service commitments, and user communication every day. When these activities run through disconnected inboxes, spreadsheets, and chat messages, teams lose ownership, history, and service data. An ITSM system brings these workflows into one platform. Let’s find out how an ITSM ticketing system works, the features modern platforms include, […] Written by Deepak Gupta August 14, 2026August 14, 2026
How Financial Institutions Can Maximize the ROI of IT Assets In the financial sector, managing IT assets can present a complex set of barriers due to the industry’s complexity and regulatory demands. Management strategies can greatly enhance the Return on Investment (ROI) of these assets. After all, the financial industry operates in a highly regulated environment that demands rigorous oversight and compliance. The range of […] Written by Soumya Nandhakumar July 1, 2024July 7, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022June 24, 2026
Asset Management Infraon Assets ITAM Software License Management IT Asset Management (ITAM) Best Practices In the fast-paced realm of modern business, efficiently tracking and managing a diverse array of assets, from hardware and software to virtual and non-IT resources, is imperative. Implementing robust IT asset management best practices is the key to achieving this seamlessly. By adopting an ITAM strategy, organizations can unlock a multitude of benefits, including the […] Written by Ganesh N Kumar April 9, 2024July 4, 2025
Asset Depreciation Asset Management Good Reads Software Asset Management Software License Management A comprehensive guide to asset depreciation for 2026 Introduction In finance and accounting, asset depreciation plays a crucial role in accurately reflecting the value of tangible assets over time. As we embark on a new year, businesses and individuals must understand the complexities of asset depreciation for 2026. This guide highlights the importance of asset depreciation in financial reporting, analysis, and decision-making. We […] Written by Soumya Nandhakumar April 6, 2024February 12, 2026
Customer Success Customer Support Good Reads Helpdesk Software Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. A recent market […] Written by Mohitakshi Agrawal April 5, 2024July 4, 2025
Cost Management User Experience Designing Seamless Enterprise User Experiences: Unlock the Power of UI/UX in SaaS Enterprise users, unlike their consumer counterparts, operate within a professional or corporate context, where intricate demands necessitate efficient software solutions. The success of a SaaS product in this competitive market hinges on its ability to deliver smooth intuitive user experience that meets the needs and challenges of the enterprise environment. Investing in UI/UX design for […] Written by Arun Prasath R April 3, 2024July 4, 2025
AI Customer Support Good Reads Helpdesk Software Your Guide to Setting Up a Gen AI-Powered Helpdesk Customer support is an integral part of any business, and providing top-notch service can make or break your reputation. In today’s fast-paced digital landscape, customers demand quicker and more efficient solutions to their problems. This is where Generative AI-based IT helpdesk software comes into play, revolutionizing customer support as we know it. In this blog, […] Written by Sudhakar Aruchamy March 29, 2024July 4, 2025
AIOps Good Reads AIOps Platform in 2025: What they don’t tell you If you like fashion and frequently go shopping for new clothes, you may have encountered this experience. Once you enter a multi-brand retail store, you will notice a series of micro-store setups for each brand. The store is designed to give shoppers a grand view of all the brands under one roof. The convenience of […] Written by Arun Prasath R March 28, 2024January 3, 2025
Good Reads MSP Remote Access RMM(Remote Monitoring and Management) Six Signs You Must Leverage a New RMM Tool as an MSP A Remote monitoring and management (RMM) tool forms the backbone of modern managed service providers (MSPs). The Best RMM tool gives MSP technicians valuable capabilities to oversee client IT infrastructure efficiently, ensuring smooth operations, proactive issue resolution, and robust security. Importance of RMM Tools for MSPs RMM tools streamline MSP workflows, providing real-time insights into […] Written by Soumya Nandhakumar March 26, 2024July 4, 2025
Good Reads MSP Remote Access RMM(Remote Monitoring and Management) Best Practices for Remote Monitoring and Management for MSPs in 2025 The shift towards remote work has accelerated significantly. The recent statistics from FlexJobs indicate that 8 in 10 people work remotely. These stats emphasize the critical role of Remote Monitoring and Management in 2025 in ensuring the seamless functioning of IT infrastructures for MSPs. However, RMM is not a static service that can be delivered […] Written by Soumya Nandhakumar March 19, 2024July 2, 2026
Good Reads Network Management Network Performance Monitor SD WAN How Enterprises Can Enhance SD-WAN Performance Monitoring Deploying Software-Defined Wide Area Network (SD-WAN Management) is no small feat. It’s a journey that often spans months, filled with technology reviews, inquiries from senior stakeholders, and rigorous justifications for the purchase. However, once SD-WAN is deployed, challenges emerge when the network falters or performance dips, leaving teams in a scramble to pinpoint the root […] Written by Ganesh N Kumar March 19, 2024July 4, 2025
AI ChatGPT Helpdesk Software ChatGPT vs. Gemini: Which software is best-suited for helpdesk solutions? It was a long and tiring day at work. You had to jump in and jump out of a few hard negotiation meetings with senior stakeholders. After reaching home, you wanted to relax. Sitting in a cosy corner, you open the music app on your mobile phone. Based on listening history, the app categorizes and […] Written by Arun Prasath R March 14, 2024July 14, 2025
Good Reads Network Management Network Monitoring System Network Performance Monitor How MSPs Can Help Maximize ROI of Endpoint Management Software As the digital workplace continues to mature, organizations are increasingly relying on endpoint management software to maintain operational efficiency and security across their networks. This evolution is paralleled by the growing complexity of IT environments, where remote monitoring and management become crucial to overseeing all the devices connected to a network. Managed Service Providers (MSPs), […] Written by Soumya Nandhakumar March 14, 2024July 9, 2025
AI AIOps Good Reads How Infraon AIOPS makes capacity planning a breeze In recent years, traditional IT management techniques have found it extremely challenging to navigate the speed and volume of innovation especially when it comes to capacity planning. It has led to the emergence of Artificial Intelligence for IT Operations (AIOps) to enable measurable digital transformation. As companies recognized the vast potential of AI, investments in […] Written by Ganesh N Kumar March 13, 2024July 7, 2025
