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222 min

Configuration Management Database vs. Asset Management: What’s the Difference and Why It Matters in IT Operations

In today’s dynamic IT landscape, operations have become increasingly complex, with businesses managing diverse systems, devices, and services. Efficient control over these resources is critical, and that’s where the difference between asset and configuration management becomes essential. While IT asset management tracks physical and digital assets across their lifecycle, configuration management focuses on the relationships […]
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Why Neglecting Asset Tracking Labels Can Harm Your Business

Why Neglecting Asset Tracking Labels Can Harm Your Business

Asset Tracking Labels are small but powerful tools that help businesses monitor and manage their valuable assets efficiently. These labels and a reliable asset tracking system ensure real-time visibility, prevent loss, and streamline operations. Ignoring them can lead to misplaced equipment, unauthorized usage, and costly replacements. Businesses risk inefficiencies, compliance issues, and financial setbacks without […]
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fixed asset banner min

Fixed Asset Audit: Best Practices and Procedures

A fixed asset audit is a crucial process that ensures a company’s physical assets—like machinery, equipment, and property—are accurately recorded, properly maintained, and used efficiently. These audits play a key role in financial accuracy, regulatory compliance, and fraud prevention by verifying asset values and identifying discrepancies. Without proper audits, businesses risk financial misstatements and potential […]
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Customer Success Infraon
  1. Customer Success

Why is customer success so important for all of the organization’s teams?

Success is what every business envisions, but the journey isn’t always straightforward. As a company looking for success, you probably focus on marketing your product and closing as many sales as possible. However, understanding the importance of customer success is key to long-term growth and customer satisfaction. But what do you do after that? Does […]
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How may Infraon assist your company
  1. ITSM

How may Infraon assist your company with an effective ITSM integrations?

Information Technology Service Management (ITSM) is a set of processes or procedures that provide best practices to align IT services with current business needs. These IT Service Management Integrations help optimize incidents or problems within the organization, ensuring seamless IT operations and improved service delivery. ITSM integrations connects the ITSM software with other 3rd party applications […]
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What is the difference between ITSM and ITOM
  1. ITSM

What is the difference between ITSM and ITOM? And how can you use their collaboration to your advantage?

Imagine sitting at a service desk, where your primary goal is to resolve incidents quickly and efficiently while ensuring customer satisfaction. However, persistent technical issues can slow down response times and lead to frustration for both customers and IT teams. That’s where ITOM vs ITSM comes in—two essential frameworks that enhance IT operations, improve service […]
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Benefits of Using IT Service Management Tools for Your Business 1
  1. ITSM

Benefits of Using IT Service Management Tools for Your Business

The IT department plays a significant role in determining the long-term success of any business organisation. It needs to boost performance, manage risk, and anticipate issues, all while controlling expenditures for software, hardware, and cloud solutions. IT service management is the best way to achieve all these goals and enhance competitiveness in today’s ever-evolving market. […]
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why is it so important for msps to have zero trust in the digital age
  1. Zero Trust Security

Why is it so important for MSPs to have zero trust in the digital age?

The pandemic may have accelerated the need for enterprises of all sizes to move towards digital transformation, but the need for zero trust cyber security has existed since before. However, with new actors or hackers, malicious software has also evolved and expanded the cyber threats to a larger attack surface.   While enterprises need robust digital […]
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Customer is King Infraon
  1. Customer Success

Is the age-old quote “The Customer is King” still applicable? Treat them as a professional friend instead.

Have we often heard phrases like ‘The Customer is King’ and ‘The Customer is Always Right? These phrases have undoubtedly been around for a while but are they still pertinent in this dynamic sales and marketing environment? When you refer to your customers as kings, you inherently place them on a pedestal, a place of […]
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are you an internet service provider
  1. ITOps
  2. Network Monitoring System

Top 7 Key Features Your Network Monitoring Software Should Have

With the covid-19 pandemic, the demand for broadband communication services has soared and experienced a 60% increase in internet traffic compared to before the crisis However, with prolonged times spent at our homes during the lockdown, continuous network connectivity has become the need of the hour for the entire world. Therefore, it is essential to […]
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looking to invest in an asset monitoring solution
  1. IT Asset Discovery tools

Looking to invest in an asset monitoring solution? Here are 7 niche solutions you should check out.

Before the pandemic, assets were managed through a spreadsheet or a register and were managed manually by the Asset Manager/IT Agent (in some cases). When the pandemic forced people to work out of their homes, assets management became complex. Manual allocation of assets, monitoring software licenses and upgrades, and keeping track of assets were tedious. […]
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TOP PICKS IN “CUSTOMER SUCCESS”

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1912 OM blog ConfigureOffice365 s 1 1
  1. IT Ticket

Reduce IT Tickets without impacting end user productivity

In today’s technology-dependent world, businesses must keep their IT infrastructure running smoothly. However, resolving IT tickets can be time-consuming and costly and can significantly impact end-user productivity. This article will discuss how businesses can reduce IT tickets without impacting end-user productivity. We’ll explore how IT departments can leverage technology, enhance processes, and optimize resources in […]
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