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Network Security Management through Integrated Software Solutions

In an organization, network security is crucial for protecting data, organizational assets, and its operations. Integrated software solutions allow them to do it all. This includes tracking assets, managing inventory, improving security through RFID/barcode technology, and enhancing asset lifecycle management. This article explains how organizations can leverage network security management through integrated software solutions. What […]
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  1. Helpdesk Software
  2. Software Alternatives

Elevate Helpdesk System: 10 Niche Solutions to Explore

Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. Without the revenue generated by this transaction, how would they grow and develop more products to sell? Customers fulfill a fundamental need for businesses to thrive and flourish. […]
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Help Desk metrics to measure support performance Infraon
  1. Helpdesk Software

A Close Look Into Helpdesk Metrics & Service Desk KPIs

How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement?  You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses […]
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How To Respond To An Angry Customer
  1. Customer Success

How to Turn an Angry Customer into a Happy Customer in 2025

Many factors—some justified, some not—cause customers to become rude or angry. As a customer service representative, you will probably encounter irritated or angry customers from time to time because you are in business to serve your customers. 95% of dissatisfied customers share their negative experiences with others personally or through social media/review sites. So, knowing how […]
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Ways to Improve IT Helpdesk Performance
  1. Helpdesk Software

How to Measure IT Helpdesk Performance with Metrics in 2025

Being the immediate point of contact for customers and employees, the IT helpdesk has evolved into the essential face for many businesses. A helpdesk performs a number of crucial tasks, including improving business process efficiency, ensuring prompt and effective client relations, and helping in improved information management and improved IT Helpdesk Performance. Therefore, you need […]
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TOP PICKS IN “CUSTOMER SUCCESS”

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  1. Asset Management

Top Asset Management Platforms to Consider in 2025

Organizations seeking asset management solutions have various platforms to consider, each with distinct features and capabilities. Choosing the right software from various different asset management platforms requires careful consideration of the organization’s needs, budget, and scalability. It is essential to evaluate different platforms based on their features, pricing, and customer support before making a decision. […]
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  1. AIOps
  2. Digital Employee Experience (DEX)
  3. ITOps
  4. Video Blogs

ITOM as the Gateway to AIOps and DEX

With the growing complexity of IT environments, it has become increasingly challenging to manage IT operations manually. The advent of advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML) has led to the development of AIOps and Digital Experience Management (DEX), which leverage ITOM capabilities to deliver even more significant benefits. Before getting […]
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