Help Desk vs. Service Desk: What’s the Difference? Modern businesses depend on strong IT support to keep everything running smoothly. However, many still confuse the terms Help Desk vs Service Desk, often using them interchangeably. This mix-up can lead to choosing the wrong support structure, affecting productivity and user satisfaction. This blog will clearly explain the difference between a help desk and a […] Written by Sachin Kumar September 12, 2025September 12, 2025
7 Firewall Management Best Practices in 2025 Introduction In today’s digital world, firewall management is a key part of IT security, acting as the first line of defense against cyber threats. A firewall helps monitor and control network traffic, ensuring only authorized data passes through while blocking malicious activities. With cyber threats evolving rapidly, firewall protection has become more crucial than ever […] Written by Gayathri R L May 7, 2025September 30, 2025
The State of ITSM in 2025 and What to Expect in 2025 In 2025, IT Service Management (ITSM) finds itself at a crossroads, impacted by economic fluctuations and technological advancements. The traditional approach of investing heavily in cumbersome, inadequate software is becoming obsolete. A new paradigm is emerging, one that demands agility, scalability, and a keen understanding of economic realities. “46% of organizations thought their ITSM tools […] Written by Arun Prasath R December 14, 2023July 14, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
ITSM Pricing Guide & Comparisons Freshservice Pricing Guide for 2025 As organizations increasingly rely on IT service management solutions to streamline their operations and enhance customer satisfaction, understanding the costs associated with implementing such software becomes crucial. We will delve into the pricing structure of Freshservice ITSM, examining the various plans and features offered and providing insights into how businesses can leverage this platform while […] Written by Chandana June 7, 2023July 14, 2025
ITSM Software Alternatives Top 5 ServiceNow Alternatives And Competitors ServiceNow is a cloud-based platform that provides an extensive range of ITSM solutions, including incident management, change management, problem management, and asset management. It is a single platform for enterprises looking to streamline their IT operations and enhance productivity with automated processes. However, like any technology solution, ServiceNow has some drawbacks. One such disadvantage is […] Written by Muddada Shyam Sunder June 6, 2023July 14, 2025
Helpdesk Software Software Alternatives Zendesk vs Atlassian vs Infraon in 2025 Businesses rely on robust software solutions to enhance efficiency and streamline operations in the dynamic world of customer support and project management. Choosing the right software solution becomes paramount as businesses seek to optimize their customer support and project management efforts. Two prominent players in this arena are Zendesk and Atlassian. These companies offer comprehensive […] Written by Deepak Gupta June 5, 2023July 9, 2025
Asset Management ITAM Pricing Guide & Comparisons AssetTiger Pricing Plan & Cost Guide ITAM (IT Asset Management) software is designed to help organizations efficiently manage and track their IT assets throughout their lifecycle. It provides a centralized platform to monitor and control an organization’s entire inventory of hardware and software assets. Here are some typical features of ITAM software: Related blog: 19 best Software Asset Management Tools in […] Written by Ganesh Prabhakaran S June 2, 2023February 18, 2025
Asset Management Software Alternatives Software Asset Management 22 best Software Asset Management Tools in 2025: SAM Tools and Solutions “Do you know 83% of employees spend half an hour daily to retrieve information about software assets?“ As an IT-focused business leader, it is essential to keep track of your software so that you know exactly what you have, where it is running, and what you require. From managing finances to engaging with clients, technology […] Written by Muddada Shyam Sunder June 2, 2023July 15, 2025
Hardware Asset Management Emerging Trends in Hardware Asset Management Tools and Their Impact on IT Asset Management Today, we belong to a digital era, and technology has got an important role to play in our lives. There isn’t a day when we do not embrace technology in fulfilling our daily responsibilities. One such boon of technology is IT and Hardware asset management. Asset management tools have got a crucial role to play […] Written by Soumya Nandhakumar May 31, 2023July 4, 2025
ITSM Pricing Guide & Comparisons Ivanti Neurons for ITSM Pricing 2025 Are you tired of managing your IT service management manually? Ivanti Neurons for ITSM may be the solution for you. With its advanced automation and AI capabilities, Ivanti Neurons promises to revolutionize your IT operations. However, before investing in this tool, it’s crucial to understand its pricing and whether it fits within your budget and […] Written by Vinutha May 30, 2023July 7, 2025
Asset Management ITAM Software Alternatives Video Blogs 20 Best IT Asset Management Software in 2025: ITAM Tools and Solutions Do you know the global asset management market size was valued at USD 373.69 billion in 2022 and is expected to exhibit a compound annual growth rate (CAGR) of 34.7% from 2023 to 2030? And also, do you know that 43% of SMBs still don’t track assets, and 80% of staff waste time finding equipment? […] Written by Muddada Shyam Sunder May 29, 2023September 2, 2025
ITSM Software Alternatives 25 Best Jira Service Management Alternatives in 2025 Are you looking for an alternative to Jira Service Management? You’ve come to the right place. We’ve compiled a list of options that offer similar functionality. Since this platform is primarily designed for IT teams and comes with robust help desk and customer support features, it can be easily utilized in various industries. As a […] Written by Deepak Gupta May 29, 2023July 14, 2025
Asset Management ITAM Software License Management Importance of Tracking Software Licenses with IT Asset Management Software IT Asset Management (ITAM) software is essential for streamlining and automating the management of IT assets. It offers significant advantages, including tracking software licenses, compliance maintenance, cost savings, improved planning, risk management, and increased operational efficiency. Discover the importance of ITAM software and explore why Infraon’s IT Asset Management solution stands out in optimizing resources, […] Written by Soumya Nandhakumar May 25, 2023July 4, 2025
Ticket Management Understanding the Different Features of Ticket Management Software Ticket management software is a valuable tool used to streamline and enhance customer support and issue resolution processes. It provides a centralized system for receiving, tracking, and resolving customer inquiries, complaints, and service requests, known as tickets. Features of ticket management software Here are some key features commonly found in ticket management software: Conclusion: Ticket […] Written by Soumya Nandhakumar May 25, 2023July 7, 2025
Asset Management ITAM Pricing Guide & Comparisons Freshservice Asset Pricing Plan And Cost Guide Managing IT assets can be a challenging task for businesses of any size. Whether it’s hardware, software, or other technology resources, keeping track of everything and ensuring it is all up-to-date and functioning properly is essential to maintain a competitive edge. Freshservice is a cloud-based IT service management (ITSM) software that helps organizations streamline their […] Written by Suraj Niyogi May 24, 2023November 27, 2024
