Why unified ITOps analytics and reporting is key for telecom companies The telecommunications sector, a leader in technological advances, relies heavily on ITOps Telecom strategies to manage its complex infrastructure and service offerings. Strong IT operations are vital in today’s data-driven world—where uninterrupted connectivity and instant access are non-negotiable. Telecom companies deal with massive data traffic, dynamic network management, and constant customer interactions, making ITOp Telecom […] Written by Samaresh Mandal May 30, 2024April 11, 2025
How to Pick the Perfect Remote Monitoring and Management Software for Your Network The reliance on network infrastructure has become more pronounced than ever since the pandemic. As businesses are routing to hybrid work models, the need for a robust Remote Monitoring and Management (RMM Software) is of prime importance. The consequences of network downtime that leads to security breaches are not just operational; they can be financially […] Written by Nayeema Tabassum May 10, 2024June 26, 2024
Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. A recent market […] Written by Abhirup Sarkar April 5, 2024April 5, 2024
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022February 18, 2025
Asset Management Fixed Asset Management Inventory Management Video Blogs Fixed Assets Inventory and its Importance In business, fixed assets are tangible items with a useful life of more than one year and are used in producing or supplying goods and services. These items range from office furniture, tools, and equipment to property, plant, and equipment. The inventory of these assets must be kept up-to-date and accurate in order to ensure […] Written by Vinutha March 13, 2023February 3, 2025
Asset Performance Management Video Blogs What is Asset Performance Management (APM) Asset Performance Management (APM) is critical to any organization’s operational strategy. It is a holistic approach to managing the performance of the physical assets that are essential to a company’s operations. APM is a process that helps organizations to maximize the availability, reliability, safety, and efficiency of their physical assets. This blog will discuss the […] Written by Suraj Niyogi March 13, 2023January 22, 2024
IT Asset Discovery tools Video Blogs Everything You Need To Know About IT Asset Discovery Software In today’s digital age, IT asset discovery software is critical for any business. It helps companies track their IT assets, ensuring they are properly managed and monitored. This article will provide an overview of IT asset discovery software, how it works, and why it is crucial for businesses. We will also discuss the uses, sources, […] Written by Vinutha March 13, 2023April 17, 2025
Software Asset Management Asset Management Software Asset Management What is Software Asset Management? Software asset management (SAM) is the process of managing and optimizing the use of software within an organization. It involves identifying all of the software assets within an organization, including licenses, installations, and usage, and then implementing policies and procedures to manage those assets cost-effectively. The goal of software asset […] Written by Soumya Nandhakumar March 10, 2023February 18, 2025
ITSM Catalog Management Service Catalog Video Blogs Create an IT Service Catalog with simple steps in 2025 As the IT landscape continues to evolve, organizations are increasingly turning to service catalogs to streamline their IT operations. A service catalog is an inventory of all the services an IT department offers, typically hardware, software, and services. Organizations can create an IT service catalog to ensure that their IT services and processes are consistent, […] Written by Manjeet Gupta March 6, 2023April 10, 2025
ITSM 10 ITSM Best Practices for IT Service Management IT Service Management (ITSM) is integral to any successful organization. ITSM best practices are necessary for organizations to stay competitive in today’s digital environment. ITSM aims to ensure that all IT operations are running smoothly and cost-effectively. We will look at developing an ITSM strategy, ensuring that ITSM is implemented successfully, and how to use […] Written by Samaresh Mandal March 6, 2023March 26, 2025
Zero Trust Network Access Zero Trust Network Access What is Zero Trust Network Access? With a global workforce rapidly shifting to remote work, organizations have had to adopt new solutions that can ensure secure access to their corporate resources. One such solution is Zero Trust Remote Access (ZTRA) – an increasingly popular security strategy designed to safeguard employee activity and protect confidential data […] Written by Ganesh Prabhakaran S March 4, 2023April 14, 2025
Incident Management ITSM How to choose the right Incident Management software? Software programs known as incident management software assist organizations in managing occurrences, tracking and monitoring incident response activity, and evaluating the performance of their incident response teams. They are crucial to any organization’s incident response strategy and can aid teams in coordinating their efforts, getting in touch with key stakeholders, and preserving their work. To […] Written by Ganesh Prabhakaran S February 24, 2023April 10, 2025
ITSM AI AIOps How can AI-powered ITSM Software Solutions put an end to nightmarish incidents? Unmanageable incidents are what nightmares are made for – as far as ITOps managers and their teams are concerned. Sometimes, risks become issues. Other times, incidents turn into problems. Any of these could lead to disastrous consequences, such as security breaches, unexpected data risks, and unplanned application downtimes, which directly impact the organization. This is where […] Written by Arun Prasath R February 23, 2023March 26, 2025
Cost Management Reduce IT costs without increasing incidents and escalations As technology in business continues to evolve, IT costs can quickly add up. Companies may be looking for ways to reduce IT costs while maintaining a high customer service level. This article will discuss the potential benefits of lowering IT costs without increasing incidents and escalations. We will explore strategies to reduce IT costs, improve […] Written by Samaresh Mandal February 21, 2023January 22, 2024
IT Ticket Reduce IT Tickets without impacting end user productivity In today’s technology-dependent world, businesses must keep their IT infrastructure running smoothly. However, resolving IT tickets can be time-consuming and costly and can significantly impact end-user productivity. This article will discuss how businesses can reduce IT tickets without impacting end-user productivity. We’ll explore how IT departments can leverage technology, enhance processes, and optimize resources in […] Written by Samaresh Mandal February 21, 2023January 22, 2024
Incident Response ITSM 6 Phases for Better Incident Response SANS Incident response is a critical component of every comprehensive security program. Knowing how to respond appropriately to security incidents is essential for any organization. This article will discuss the six phases of incident response and how they can help organizations better protect their networks and data from security threats. Each phase of the incident response […] Written by Ganesh Prabhakaran S February 20, 2023January 3, 2025
