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Assets

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Improve asset control, monitoring, lifecycle & expenses management

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ITIM/IMS

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Visualize interface bandwidth/utilization, disks, fans & other hardware health

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SecuRA

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Ensure total security with a remote access & privilege platform

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NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights

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NCCM

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Define, authorize & track change/compliance across the network infrastructure

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AIOps

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Enable superior IT operations & observability with AI/ML power

CUSTOMER SUCCESS
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ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator

TELECOM
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OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform

All-in-one platform
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Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

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Featured articles that
you must read

1333 min

A Ten-Point Guide to Selecting the Right Network Configuration Management Tool

Network configuration management tools help in maintaining the health and performance of a network. Organizations can manage their network configurations correctly, reducing the risk of configuration errors and ensuring consistency across network devices. They can also enhance their network’s security and compliance by choosing the right tool, thereby protecting their assets and optimizing operational performance. […]
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glossary what is itsm relation to itil
  1. ITSM
  2. AI
  3. AIOps

How can AI-powered ITSM put an end to nightmarish incidents?

Unmanageable incidents are the stuff that nightmares are made for – as far as ITOps managers and their teams are concerned. Sometimes, risks become issues. Other times, incidents turn into problems. Any of these could lead to disastrous consequences, such as security breaches, unexpected data risks, and unplanned application downtimes – all of which directly […]
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1912 OM blog ConfigureOffice365 s 1 1
  1. IT Ticket

Reduce IT Tickets without impacting end user productivity

In today’s technology-dependent world, businesses must keep their IT infrastructure running smoothly. However, resolving IT tickets can be time-consuming and costly and can significantly impact end-user productivity. This article will discuss how businesses can reduce IT tickets without impacting end-user productivity. We’ll explore how IT departments can leverage technology, enhance processes, and optimize resources in […]
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inc
  1. Incident Response
  2. ITSM

6 Phases for Better Incident Response SANS

Incident response is a critical component of every comprehensive security program. Knowing how to respond appropriately to security incidents is essential for any organization. This article will discuss the six phases of incident response and how they can help organizations better protect their networks and data from security threats.  Each phase of the incident response […]
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Service Level Agreement (SLA) - Learn About it in 2023
  1. Good Reads
  2. Service Level Agreement

Service Level Agreement (SLA) – Learn About it in 2024

Whatever service you provide to customers—financial, SaaS, IT support, staffing, consulting, etc.—you need the appropriate service level agreements (SLAs) to build trust. However, many claim that if people trust one another, why do they need a written agreement, and who will read it anyhow? While it’s true that no one likes to read a formal […]
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IT Budgeting: Importance, Tips, and Best Practices
  1. Good Reads
  2. IT Budget
  3. IT Planning

IT Budgeting: Importance, Tips, and Best Practices

Whether you are a small non-profit business owner or an enterprise-level manufacturer, you need technology to operate. Additionally, it has become a necessary tool that directly impacts your company’s success. While technology has been a focal point for businesses, IT budgets need to shift from a project-to-project execution approach to one that is capacity-based and […]
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change management questions saas
  1. Change Management Models
  2. ITSM

What is Change Management? Benefits, Process, and Best Practices

The worldwide digital revolution of industries necessitates enterprises to include the change in their development strategy. You might be better prepared to implement changes in your organization by comprehending the objectives, types, advantages, and difficulties of change management. Utilizing available technology to address organizational difficulties and grasp economic opportunities is the core of digital transformation. […]
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guide to incident managment
  1. ITSM
  2. Good Reads
  3. Incident Management

What is Incident Management in ITSM?

The major objective of incident management is to improve communication between end users and IT agents. Good incident management has self-service features that allow users to submit tickets for requests and issue reports, including automation, which is used to manage these tickets.  “Governing the life cycle of all incidents to promptly return to normal service […]
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Infraon Problem Management min 1
  1. Good Reads
  2. ITIL Software
  3. ITSM
  4. Problem Management

What is Problem Management and Other Key ITIL Processes?

A robust IT service should include the ITIL problem management process since it is crucial for the long-term supply of services. Understanding the ITIL problem management process flow is vital to any organization when numerous events coincide or the same incident occurs multiple times.  When incidents occur, productivity is hampered, and prompt solutions are offered, […]
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Key Steps for IT Service Desk When You are Struggling
  1. Service Desk
  2. Good Reads

Key Steps for IT Service Desk When You are Struggling

The modern business landscape relies heavily on technology, and an efficient IT service desk is essential for keeping an organization’s operations running smoothly. Unfortunately, IT service desks can often become overwhelmed with requests and unable to deliver the quality of service needed. It can lead to frustrated end-users, lost productivity, and decreased customer satisfaction. Fortunately, […]
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