Unable to accurately measure IT success? Watch out for these 7 KPIs The right KPIs are critical for optimizing IT management lifecycles. With the right set of metrics, organizations can objectively measure their IT function’s performance and identify areas for improvement. These service and operational KPIs often act as a compass, guiding IT teams to help drive operational excellence and achieve strategic alignment with organizational goals. Let’s […] Written by Ganesh N Kumar October 27, 2023October 27, 2023
Importance of access point monitoring in 2025 The evolution of access point monitoring reflects the broader trajectory of technological advancement and changing security paradigms within IT environments. Initially, access point monitoring was a relatively straightforward process focused on securing physical entry points and logging basic user activities within systems. In these early stages, the emphasis was on controlling access to physical assets […] Written by Sudhakar Aruchamy May 12, 2024January 6, 2025
How to Streamline Telecom Network Management with GenAI Telecom has been a low-margin and high-spend industry. The profit by the top 10 operators since 2019 has just increased by 2.7%, while continuous spending is going to roll out 5G networks. Amidst the high competition, effective solutions are needed to recover and power through. Telecom network management is a critical yet complex task that […] Written by Soumya Nandhakumar July 8, 2024July 14, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022June 24, 2026
Asset Management ITAM Video Blogs IT Asset Management Software in 2025 What is IT Asset Management Software? In today’s fast-paced technological landscape, organizations heavily rely on IT assets to drive their operations and deliver value to customers. Efficient and effective management of these assets is crucial for ensuring optimal performance, cost savings, and regulatory compliance. This is where IT Asset Management (ITAM) software plays a vital […] Written by Mohitakshi Agrawal July 14, 2023April 17, 2025
AI Incident Management ITOps ITSM Keeping IT on track: Why AI-powered incident management in ITOps is an urgent need Chaos seems to have taken up permanent residence in the ITOps world, as far as incidents are concerned. The sheer volume and complexity of incidents can overwhelm even the most seasoned professionals. Picture this – 74% of ITOps professionals admit that their current incident management tools are struggling to cope with the workload. This alarming […] Written by Arun Prasath R July 13, 2023April 10, 2025
Asset Management Asset Tracking Hardware Asset Management Hardware Inventory Management Software License Management Video Blogs Hardware Asset Management Software in 2026 Introduction In today’s technology-driven business landscape, the effective management of hardware assets plays a crucial role in optimizing operational efficiency, reducing costs, and mitigating risks. Hardware Asset Management (HAM) refers to the systematic approach of tracking, monitoring, and managing physical assets throughout their lifecycle. To streamline and enhance this process, businesses are increasingly turning to […] Written by Soumya Nandhakumar July 13, 2023February 12, 2026
Asset Management Fixed Asset Management Video Blogs What is a Fixed Assets Management System? A Fixed Assets Management System is a comprehensive software solution or framework designed to assist businesses in effectively tracking, managing, and optimizing their fixed assets. Fixed assets are long-term resources that a company owns and uses to support its operations or generate income. These assets typically have a significant value and are expected to provide […] Written by Soumya Nandhakumar July 12, 2023February 18, 2025
AI Chatbot ChatGPT Software Alternatives Video Blogs The Best AI Chatbots in 2026 Introduction In today’s rapidly evolving technological landscape, artificial intelligence (AI) has become a driving force behind transformative advancements. One area where AI has made significant strides is in the realm of chatbots. These intelligent virtual agents are revolutionizing the way businesses interact with their customers, providing seamless and personalized conversational experiences across various messaging channels. […] Written by Arun Prasath R July 11, 2023April 29, 2026
AI Helpdesk Software Video Blogs What is AI Helpdesk? In today’s digital era, businesses constantly seek innovative ways to provide exceptional customer support. One solution that has gained significant traction is AI Helpdesk software. AI Helpdesk revolutionizes customer service and enhances agent productivity by harnessing the power of artificial intelligence (AI) technologies, such as machine learning and natural language processing (NLP). In this blog, […] Written by Deepak Kumar S July 10, 2023July 4, 2025
Asset Management How IT Asset Management Software Helps to Work Remotely? Unlocking the full potential of your organization’s IT assets requires a comprehensive understanding and efficient management of hardware and software resources. With the ever-growing complexity of modern technology ecosystems, adopting IT Asset Management Solutions is crucial for success, ensuring seamless tracking, optimization, and compliance. The power of asset management software is undeniable. From tracking inventory […] Written by Soumya Nandhakumar July 6, 2023March 21, 2025
AI Chatbot Video Blogs Chatbots vs. Conversational AI: What’s the Difference? Introduction Chatbots are computer programs designed to simulate human conversations through textual or auditory means. They are typically rule-based and follow predefined scripts to respond to user inputs. While chatbots excel at providing basic information and handling simple inquiries, they often lack true conversational abilities and struggle to understand complex user intents. Examples of companies […] Written by Ganesh N Kumar July 6, 2023June 24, 2026
Asset Management Video Blogs Asset Management Trends 2025 Introduction As the world of finance continues to evolve at a rapid pace, the asset management industry finds itself at the forefront of change. In the face of challenges posed by inflation, volatile markets, and shifting investor preferences, asset managers must adapt and embrace emerging asset management trends to stay competitive. The year 2023 promises […] Written by Ganesh N Kumar July 5, 2023February 18, 2025
Asset Management Asset Tracking Video Blogs Asset Tracking Software in 2026 Introduction Asset tracking software is a powerful tool that enables organizations to efficiently manage and monitor their valuable assets throughout their lifecycle. Whether it’s physical equipment, IT assets, or inventory, asset tracking software provides a centralized system to track, record, and analyze asset data in real time. By leveraging barcode scanning, RFID technology, or GPS […] Written by Soumya Nandhakumar July 4, 2023February 12, 2026
ITSM Software Alternatives Lansweeper vs. ManageEngine vs. Infraon in 2025 In the rapidly evolving landscape of IT infrastructure management, selecting the right IT asset management (ITAM) and IT service management (ITSM) solution is crucial for organizations to streamline operations and enhance service delivery. With numerous options available, conducting a thorough comparative analysis is essential. 4 benefits of the right ITAM and ITSM solution 1) Improved […] Written by Deepak Kumar S July 3, 2023June 24, 2026
Infraon Desk Pricing Guide & Comparisons Zendesk Pricing Plan & Cost Guide If you’re considering using Zendesk for your customer support and engagement needs, it’s essential to understand the various pricing options available and how they align with your business requirements. In this article, we’ll walk you through Zendesk’s pricing structure, highlight the features and benefits of each plan, and provide insights to help you decide about […] Written by Deepak Kumar S June 28, 2023June 24, 2026
