5 Essential Steps to Build a Custom Asset Tracking System That Works An asset tracking system provides visibility into asset locations, conditions, and usage, reducing loss and ensuring timely maintenance. While generic solutions exist, building a custom asset tracking system offers unique advantages, aligning precisely with specific business demands. Leveraging tools like asset tracking software and asset management software, organizations can create a system that scales with […] Written by Soumya Nandhakumar May 30, 2025April 29, 2026
AI Agent Assistance for Customer Support: Everything You Should Know Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance. Related blog: Transforming Customer […] Written by Mohitakshi Agrawal June 21, 2024July 4, 2025
Learn ITSM and ITOM Key Differences and Similarities ITSM and ITOM are two of the most critical concepts to understand when managing an IT department. Although both are related to IT management, key differences and similarities between the two must be understood to maximize efficiency and ensure customer service. In this article, we will explain the key differences and similarities between ITOM and […] Written by Deepak Kumar S February 20, 2023March 26, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022June 24, 2026
AI Customer Service Customer Support Video Blogs AI for Customer Support and Why You Need It Providing exceptional customer support has become a key differentiator for businesses. Customers expect quick and personalized solutions to their queries and issues. To meet these expectations, organizations are turning to Artificial Intelligence (AI) for customer support solutions. AI technologies, such as Generative AI, have revolutionized the way companies interact with their customers, streamlining support processes, […] Written by Harshvardhan Thakur August 3, 2023June 20, 2025
AI Customer Service Helpdesk Software Video Blogs AI in Customer Service: Revolutionizing the Helpdesk with 10 Cutting-Edge Examples In the bustling world of customer service, where speed, personalization, and seamless interactions reign supreme, a new technological powerhouse has emerged to transform the support landscape—Artificial Intelligence (AI). AI effortlessly adapts to the ever-changing needs of customers and businesses alike, revolutionizing the way support is delivered. With AI in customer service and its ability to […] Written by Soumya Nandhakumar August 2, 2023February 18, 2025
AI ChatGPT Customer Service Video Blogs Most Effective Ways to Use Generative AI in Customer Service Artificial intelligence in customer service has emerged as a critical differentiator for businesses seeking to stay ahead of the competition. As customer expectations continue to evolve, companies are exploring innovative solutions to provide efficient, personalized, and engaging support experiences. Enter generative AI (AI), a powerful technology with the potential to revolutionize customer service interactions. By […] Written by Mohitakshi Agrawal August 1, 2023April 29, 2026
AI Helpdesk Software Video Blogs Navigating the Path of AI-based Customer Helpdesk Software: Challenges, Benefits & Features Customer support has always been a critical aspect of any business’s success. With customers expecting quick, efficient, and personalized assistance, companies are continuously seeking ways to improve their support systems. Enter AI-based customer helpdesk software solution, a revolutionary solution that combines the power of artificial intelligence and machine learning to transform the customer support landscape. […] Written by Deepak Kumar S July 31, 2023June 24, 2026
AI ITSM Shaping the Future of ITSM with AI-Enabled Collaborative Workspace In this interconnected business landscape, communication and collaboration are paramount for organizations to be competitive. That’s why the role of AI-enabled collaborative workspaces in ITSM software tool cannot be understated. As the demand for seamless, proactive, and contextual IT services grows, organizations must capitalize on their potential to stay ahead of the curve. At its […] Written by Arun Prasath R July 27, 2023April 10, 2025
AI ITOps Video Blogs AI-Powered Knowledge Base: Why Do You Need One? In the rapidly evolving landscape of AI applications, the need for a knowledge base, especially the AI-Powered Knowledge Base, has become crucial to harness the full potential of generative AI and its integration into customer service. Related article: AI-Powered Ticket Automation: All You Need To Know Knowledge vs. Intelligence At its core, knowledge serves as […] Written by Sudhakar Aruchamy July 27, 2023January 3, 2025
AI Helpdesk Software Ticket Management Video Blogs AI-Powered Ticket Automation: All You Need To Know With advancements in technology, the integration of AI ticketing systems and automated ticketing systems has revolutionized the way organizations manage their ticketing processes. In this blog, we will delve into the world of AI-powered ticket automation, exploring its benefits, features, and how it can transform your business. Related article: What is AI-Helpdesk? Understanding AI-Powered Ticket […] Written by satishkumar July 26, 2023June 24, 2026
ITIL Software ITSM Video Blogs IT Event Management Software 2026 Introduction In today’s technology-driven world, organizations heavily rely on their IT infrastructure to support business operations and deliver seamless services to customers. However, managing the complexities of IT environments and addressing potential issues promptly can be a daunting task. This is where IT Service Management (ITSM) comes into play, providing a structured framework to manage […] Written by Ganesh N Kumar July 25, 2023June 24, 2026
Asset Management Software Asset Management Video Blogs Software Asset Management Solution 2025 Definition of Software Asset Management Software plays a pivotal role in the operations of organizations across industries. From essential productivity tools to specialized applications, software assets are critical for driving business processes and delivering value to customers. However, effectively managing these assets can be a complex task due to the diverse range of software licenses, […] Written by Deepak Kumar S July 24, 2023July 4, 2025
Asset Management ITAM Pricing Guide & Comparisons EZOfficeinventory Pricing Plan & Cost Guide As businesses grow and become increasingly reliant on technology, managing and tracking their IT assets becomes critical. This is where IT Asset Management (ITAM) solutions come into play, providing organizations with the tools to monitor and control their digital resources effectively. One such popular solution is EZOfficeinventory, which offers comprehensive ITAM features and flexible pricing […] Written by Deepak Kumar S July 20, 2023June 24, 2026
ITSM Pricing Guide & Comparisons SysAid ITSM Pricing Plan & Cost Guide Discovering the ideal pricing plan and understanding the costs involved are crucial when considering implementing a service management solution like SysAid ITSM. In this article, we provide a comprehensive pricing plan and cost guide for SysAid, empowering businesses to make informed decisions about their investment. By exploring the various pricing options and delving into the […] Written by Ganesh N Kumar July 19, 2023July 15, 2026
ITSM Software Alternatives Jira ITSM vs. ServiceNow vs. Infraon in 2025 In the ever-evolving landscape of IT Service Management (ITSM), the need for effective solutions has become increasingly vital. As organizations strive to enhance their service delivery, evaluating the leading contenders in the market has become imperative. In this compelling blog, we embark on a captivating exploration of the intense competition between Jira ITSM, ServiceNow, and […] Written by Deepak Gupta July 18, 2023June 24, 2026
