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ITOM - IT OPERATIONS MANAGEMENT
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Assets

SaaS/On-Prem

Improve asset control, monitoring, lifecycle & expenses management
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ITIM/IMS

SaaS/On-Prem

Visualize interface bandwidth/utilization, disks, fans & other hardware health
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SecuRA

On-Prem

Ensure total security with a remote access & privilege platform
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NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights
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NCCM

SaaS/On-Prem

Define, authorize & track change/compliance across the network infrastructure
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AIOps

SaaS/On-Prem

Enable superior IT operations & observability with AI/ML power
CUSTOMER SUCCESS
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ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator
TELECOM
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OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform
All-in-one platform
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Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

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Featured articles that
you must read

2148868459 min

Trouble retaining top IT talent? Here’s a guide to hiring and retaining IT teams

Building and retaining a skilled IT ops and service team is no minor feat since these professionals are pillars of innovation, service quality, and market competitiveness. Yet, many companies face the challenge of retaining them. Unfortunately, high turnover disrupts continuity, increases recruitment and training expenses, and results in the loss of invaluable knowledge. Addressing this […]
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34466 min

Importance of Vendor Management for Telecom

The telecom industry is undergoing a period of phenomenal transformation. This transformation is driven by factors like the surging demand for 5G, the Internet of Things (IoT), and ever-changing customer expectations. Telecom companies are constantly on their toes to deliver cutting-edge solutions.   Amidst this, one often overlooked aspect holds immense significance: Vendor Management for telecom […]
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Key Steps for IT Service Desk When You are Struggling
  1. Service Desk
  2. Good Reads

Key Steps for IT Service Desk When You are Struggling

The modern business landscape relies heavily on technology, and an efficient IT service desk is essential for keeping an organization’s operations running smoothly. Unfortunately, IT service desks can often become overwhelmed with requests and unable to deliver the quality of service needed. It can lead to frustrated end-users, lost productivity, and decreased customer satisfaction. Fortunately, […]
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  1. Network Management

Data Center Network: Definition, Importance, and Core Components

Although data centers play a crucial role in modern networking, their status has evolved throughout time. While many businesses still rely on on-premises data center networking, the emergence of cloud environments and services has made it necessary for businesses to update their data centers. To ensure high data center network performance and service delivery in […]
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  1. ITOps
  2. Customer Service
  3. SaaS

Why SaaS equilibrium is crucial to surviving the recession

At this point, there’s no dilly-dallying about what’s coming. If you’ve noticed, LinkedIn feeds seem full of confusion and distress. Experts say they predicted it. Companies are close to pushing the panic button. So, let’s talk about the current recession. More importantly, let’s discuss how your company’s relationship with SaaS tools could be a make-or-break […]
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server management
  1. Server Management

What is Server Management? Everything Need to Know

What is Server Management?  Server management includes all the monitoring and maintenance necessary to keep your server running reliably and optimally. Server management also includes managing hardware, software, security, and backups. The main goals of server management are: Server Management Basics Servers are equipped with cooling systems and thermometers, making it easy to manage them […]
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Secure Remote Access Software
  1. Remote Access

Secure Remote Access Software: Everything You Need to Know

What is Remote Access Software? Remote desktop software, also known as remote access applications or remote access software, allows you to remotely access and work on any computer from a remote location.  Remote access applications are very useful in many situations, such as executing codes, troubleshooting computer problems, and managing your office network remotely from […]
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API Monitoring
  1. API Monitoring

What is API Monitoring? A Complete Guide

What is API Monitoring? API monitoring is a holistic approach to monitoring the availability, responsiveness, and performance of application programming interfaces (APIs). It helps identify application failures, dependent services or website failures, and outages or poor performance of API calls. How does API monitoring work? API monitoring uses a remote computer to send requests to […]
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Hardware Inventory Management
  1. Hardware Inventory Management
  2. Asset Management

Hardware Inventory Management – A Complete Guide

What is hardware inventory management? Hardware inventory management is the process of tracking and managing the physical assets and equipment used in an organization. It involves identifying, counting, and maintaining records of all hardware items, such as computers, servers, tools, and other equipment. This includes monitoring the location, quantity, and status of each item, as […]
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