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5 Best Zendesk Competitors and Alternatives [2023]

Customer service is more crucial than ever in today’s fast-paced business world. Customers expect prompt and efficient service, and organizations that fail to provide it risk losing customers and revenue. As a result, many organizations are turning to customer care software to help them manage their support operations and increase customer satisfaction.  Zendesk is a […]
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Content Management vs. Knowledge Management 2023

Content management and knowledge management may seem like interchangeable terms and are often used as such. However, there are noticeable differences. Simply put, knowledge is more about gathering information and building a knowledge base and is more abstract. It is the know-how that resides in an organization. On the other hand, content in a business […]
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How I went from a UX designer to starting two companies that solve the biggest ITOps challenges

In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […]
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Difference between Omnichannel contact center and Multi channel
  1. Customer Service

Omnichannel vs. Multi-channel: Key Differences in 2023

In the business world, customer service is key. Businesses need to have a well-run contact center to provide the best possible service to customers. There are two types of contact centers that enterprises can choose from – an omnichannel contact center or a multi-channel contact center. So, what’s the difference between the two?   An omnichannel […]
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Customer Support Vs Customer Service Whats the Difference Infraon
  1. Customer Support

Customer Support Vs Customer Service in 2023: Explained

A great customer experience mostly depends on customer service and customer support. When effectively implemented, they promote client loyalty and higher recurring income. Organizations must understand customer support and customer service to expand their business. By understanding both, you’ll be able to communicate job responsibilities more precisely to your staff, make wiser hiring decisions, decrease […]
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A Guide to Office Asset Management Solution in 2022 Infraon
  1. Asset Management

The Ultimate Guide to Office Asset Management Solutions in 2023

Most inventory management systems today include a core set of features and functions, such as asset tracking identifiers, hardware tools for reading the identifiers, documentation and reporting processes, and inventory management software designed to collect and synthesize inventory data. You can use office asset management software to ensure that every part of your company runs […]
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A Complete Guide on Workflow Automation
  1. Workflow Automation

A Complete Guide on Workflow Automation

The world has come far ahead of manual data processing. Without automating data-dependent complex backend procedures, businesses cannot think of scaling at the rate at which one would desire.  Workflow automation is the best solution for this problem. In this blog, let us examine the workflow automation culture from every angle and learn about the […]
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IT Service Management ITSM Best Practices that Drive the Business Value
  1. IT Service Management

IT Service Management (ITSM) Best Practices that Drive the Business Value

Even when services were limited to on-premise hardware solutions, managing IT assets and services was very difficult.  Now that the services used and offered by companies on the IT front have expanded exponentially, their management has become more critical and, of course, more difficult. IT service management solutions have therefore become necessary for businesses.  Here […]
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Why Fixed Asset Management is Important and How to Automate It
  1. Asset Management

Why Fixed Asset Management is Important and How to Automate It?

A centralized mechanism for managing company assets not only streamlines inventory management but also lays down procedures and SOPs that increase the efficiency of all business operations.  Fixed asset management (FAM) has been in place for several years. Still, with the introduction of automation, business owners’ control over their assets is remarkable and noteworthy.  Here […]
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Ultimate guide for Helpdesk Management System Infraon
  1. Helpdesk Software

Best Helpdesk Management Systems in 2023

Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. For, without the revenue generated by this transaction, how would they grow and develop more products to sell? You could say that customers fulfill a fundamental need for […]
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Help Desk metrics to measure support performance Infraon
  1. Helpdesk Software

A Close Look Into Help Desk Metrics & Service Desk KPIs

How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement?  You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses […]
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What is Customer Retention in 2022
  1. Customer Success

What Is Customer Retention in 2023? Definition and Guide

Did you know that according to the book Marketing Metrics, the probability of selling to an existing customer is between 60- 70%, compared to only 5 – 20% for a new prospect? And according to InMoment, 77% of customers have lasting relationships with particular companies that last up to 10 years. Yet, in marketing, customer acquisition has long […]
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