How Managed Service Providers Help Enhance Customer Experience with Personalization Undoubtedly, in the current market, personalization is key to enhancing customer experiences. Therefore, Managed Service Providers (MSPs) are becoming increasingly sought after for their ability to help deliver personalized services that cater to the specific needs of customers. By leveraging data analytics, cloud technology, AI, and ML, they can provide customized solutions and services that […] Written by Suraj Niyogi February 1, 2024February 1, 2024
The Future of FinOps: Maximizing Gen AI Power As financial operations (FinOps)advance, the integration of next-generation artificial intelligence (Gen AI) is set to play a bigger role. The capabilities of Gen AI in FinOps are vast, offering opportunities for improved data analysis, automation, and decision-making. Of course, data analysis is central to FinOps, and Gen AI can enhance this process. Traditional methods tend […] Written by Soumya Nandhakumar August 8, 2024December 30, 2024
What is File Transfer Protocol (FTP)? Introduction to File Transfer Protocol (FTP) In today’s digital world, transferring data over networks is essential for businesses and individuals. File Transfer Protocol (FTP) is a standard method used to send and receive files between computers over the internet. The FTP protocol enables efficient file transfers, making it easier to share large files securely. However, […] Written by Prashanth May 12, 2025May 12, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022February 18, 2025
Asset Management Software License Management SaaS License Management Introduction SaaS (Software as a Service) has revolutionized software consumption, and SaaS license management has emerged as a critical aspect of modern business operations. With organizations increasingly relying on cloud-based applications, efficiently managing SaaS licenses has become essential to ensure cost-effectiveness, compliance, and optimal resource allocation. In this blog, let’s better understand SaaS license management, […] Written by Chandana August 23, 2023January 22, 2024
Good Reads ITOps Everything You Should Know About Collaborative Work Management In 2025 Introduction The imperative for streamlined collaboration and efficient task management stands as an undeniable truth. Amidst the intricate interplay of interconnected processes, systems, and cutting-edge technologies, the significance of adopting a coherent and meticulously structured approach cannot be overstated. This approach is essential not only for ensuring the seamless continuity of operations but also for […] Written by Vinutha August 22, 2023February 18, 2025
AIOps Risk Management Video Blogs An Ultimate Guide To Understanding IT Risk Management Effective collaboration and streamlined task management are the cornerstones of success in the rapidly evolving landscape of Information Technology Operations (ITOPs). With intricate interplays of processes, systems, and technologies, a systematic approach becomes paramount to maintaining seamless operations and timely issue resolution. This is where the critical significance of IT Risk Management comes into play, […] Written by Prashanth August 21, 2023January 3, 2025
Asset Management ITAM Video Blogs A Comprehensive Guide to IT Asset Management In this technology-driven landscape, the efficient management of IT assets has become pivotal for organizational success. Enter IT Asset Management ITAM, a strategic practice that navigates the complexities of overseeing and optimizing a wide spectrum of IT resources. In this blog, let’s understand the core facets of ITAM, from its definition and benefits to its […] Written by Shafiq Muhammad August 18, 2023January 3, 2025
Helpdesk Software Video Blogs Exploring the world of helpdesks: A complete guide A robust IT help desk software has emerged as a critical driver of operational excellence and customer satisfaction. Internally, it promptly resolves technical challenges, fostering a productive and adaptable workforce. Externally, the helpdesk cultivates customer loyalty by delivering rapid and responsive solutions. However, a helpdesk’s performance hinges upon outcomes such as rapid response times, multichannel […] Written by Suraj Niyogi August 17, 2023January 22, 2024
AI ITSM Why ITSM needs the human touch in the age of AI Remember how people used to say, “The more things change, the more they remain the same”? Perhaps, there’s some truth to it – existentially speaking! But as far as technology is concerned, it’s more like “the more things change, the more difficult it is to return to how things were.” So, if there’s one thing […] Written by Arun Prasath R August 17, 2023January 3, 2025
Asset Management ITSM Video Blogs The Complete Guide to CMDB As organizations grow and technologies advance, the need to keep track of an ever-expanding array of resources, from hardware and software to networks and personnel, has never been more critical. This is where a Configuration Management Database is a crucial tool for seamless asset management, offering a comprehensive solution to the complex challenge of maintaining […] Written by Manjeet Gupta August 16, 2023February 18, 2025
ITSM Video Blogs ITSM vs. CMDB: What Are The Main Differences? In today’s tech-driven business landscape, efficient IT management is a cornerstone of success. Two essential tools in this realm are IT Service Management (ITSM) and Configuration Management Database (CMDB). They work together to ensure seamless operations and optimal asset utilization. In this blog, we’ll explore ITSM vs. CMDB while comparing the two based on their […] Written by Aswin V P Ram August 14, 2023January 22, 2024
ITSM Video Blogs Everything You Should Know About ITSM Metrics Introduction Effective IT Service Management (ITSM) is essential to ensure the seamless delivery of IT services that drive organizational success. Within ITSM, metrics play a pivotal role, serving as the compass that guides organizations toward operational excellence, continuous improvement, and informed decision-making. This blog explores the intricate world of ITSM metrics, highlighting their benefits, unveiling […] Written by Manjeet Gupta August 11, 2023February 18, 2025
ITSM Software Alternatives Comparing Symphony Summit and Infraon: A Comprehensive Analysis in 2025 As most businesses increasingly rely on technology to drive their success, the need for robust ITSM software has never been more critical. In this blog, we explore Symphony Summit and Infraon in-depth, pitting their features, capabilities, and performance against one another. By delving into the pros and cons of these competing solutions, we aim to […] Written by Ganesh N Kumar August 10, 2023February 18, 2025
ITSM How to navigate the path to successful ITSM implementation In the IT landscape, effective management of IT services has become a cornerstone of organizational success. Enter IT Service Management (ITSM), a strategic approach that aligns IT services with business needs, fostering seamless operations, enhanced efficiency, and improved customer satisfaction. In this blog, we deep into the intricacies of ITSM implementation, exploring its definition, benefits, […] Written by Samaresh Mandal August 8, 2023February 18, 2025
ITSM Everything you should know about ITSM Automation Businesses across various industries are facing new challenges in managing their IT services efficiently. The growing complexity of IT infrastructures, increasing customer expectations, and the need for quick and accurate service delivery have led organizations to explore advanced solutions. IT Service Management (ITSM) Automation has emerged as a game-changer, revolutionizing the way companies manage their […] Written by Vinutha August 7, 2023May 21, 2025
