Asset Management vs. Configuration Management: What’s the Difference and Why It Matters in IT Operations In today’s dynamic IT landscape, operations have become increasingly complex, with businesses managing diverse systems, devices, and services. Efficient control over these resources is critical, and that’s where the difference between asset and configuration management becomes essential. While IT asset management tracks physical and digital assets across their lifecycle, configuration management focuses on the relationships […] Written by PRAVEEN SINHA July 2, 2025July 7, 2025
How MSPs are Using AI and Automation to Enhance IT Management Managed Service Providers (MSPs) have traditionally assisted clients in managing IT systems through manual processes and conventional technology. The approach often involved time-intensive tasks, hands-on troubleshooting, and reactive problem-solving. However, the integration of Artificial Intelligence (AI) and automation, with technologies like Machine Learning (ML) and Natural Language Processing (NLP), has streamlined and enhanced the execution […] Written by Satish Kumar January 4, 2024September 30, 2025
Content Management vs. Knowledge Management 2025 Content management and knowledge management may seem like interchangeable terms and are often used as such. However, there are noticeable differences. Simply put, knowledge is more about gathering information and building a knowledge base and is more abstract. It is the know-how that resides in an organization. On the other hand, content in a business […] Written by Soumya Nandhakumar November 16, 2022July 14, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Good Reads ITSM Workflow Automation How Workflow Automation Frees IT Admins to Maximize Their Potential In modern business environments, IT administrators help support and maintain the overall technological infrastructure of organizations. With the rise of workflow automation in IT operations, there is a marked increase in productivity and operational performance. Workflow automation in IT operations refers to the strategic application of technologies to carry out routine, complex tasks that traditionally […] Written by PRAVEEN SINHA May 14, 2024March 20, 2025
Good Reads User Experience Why User Experience is a Top Priority for IT Admins in 2025 Traditionally, IT administrators have been the backbone of business technology, managing everything from server setups to network security. As technology advances, so do the tools and systems that IT administrators must use and manage. The integration of more advanced systems management tools requires administrators to adapt to new workflows and interfaces. Improved user experience (UX) […] Written by Naveen Kumar AG May 13, 2024July 4, 2025
Good Reads Remote Access Remote Asset Monitoring Importance of access point monitoring in 2025 The evolution of access point monitoring reflects the broader trajectory of technological advancement and changing security paradigms within IT environments. Initially, access point monitoring was a relatively straightforward process focused on securing physical entry points and logging basic user activities within systems. In these early stages, the emphasis was on controlling access to physical assets […] Written by Sachin Kumar May 12, 2024January 6, 2025
Good Reads Why IT admins prefer using all-in-one products to drive IT excellence Enterprises across various sectors are increasingly finding value in the SaaS ecosystems, rapidly integrating solutions such as ERP, HRMS, and CRM into their operations. These applications, developed by numerous OEMs, are crafted to address distinct elements of an enterprise’s technology needs. Some vendors specialize in creating targeted, best-in-class products dedicated to optimizing specific functions within […] Written by Manjeet Gupta May 11, 2024July 4, 2025
Good Reads Remote Access RMM(Remote Monitoring and Management) How to Pick the Perfect Remote Monitoring and Management Software for Your Network The reliance on network infrastructure has become more pronounced than ever since the pandemic. As businesses are routing to hybrid work models, the need for a robust Remote Monitoring and Management (RMM Software) is of prime importance. The consequences of network downtime that leads to security breaches are not just operational; they can be financially […] Written by Nayeema Tabassum May 10, 2024June 26, 2024
Good Reads Network Availability Monitoring Tools RMM(Remote Monitoring and Management) Understanding the Impact of Hypervisor Monitoring Virtualization technology has changed the way we manage computing resources, allowing multiple virtual machines (VMs) to run on a single physical machine. Hypervisor monitoring software is responsible for creating and managing such VMs. Monitoring these hypervisors is crucial for boosting the health, performance, and security of the entire virtualized environment. Related blog: 10 reasons why […] Written by Pon Vijaya Raghvan May 3, 2024July 7, 2025
Good Reads Network Monitoring System Network Performance Monitor How Real-Time Network Monitoring Can Solve Key IM Challenges Real-time network monitoring is an integral part of modern network management, offering a wide array of capabilities and benefits to ensure network integrity and performance. This dynamic approach encompasses the continual gathering and examination of data from a multitude of sources, such as network traffic, system logs, and performance metrics, providing a real-time overview of […] Written by Ganesh N Kumar April 30, 2024April 30, 2024
AI Customer Support Good Reads Helpdesk Software Revolutionizing Customer Support: An Implementation Guide to AI-Powered Helpdesks Integrating AI-powered helpdesk tools into your IT customer support system can be game-changing. It helps automate routine tasks, quickly resolves common inquiries, and gives support agents real-time, data-driven insights. This reduces response times and improves the accuracy and relevance of support. AI’s ability to learn from interactions ensures that service quality continuously improves. AI-powered helpdesks […] Written by Nithin E April 29, 2024July 7, 2025
ITSM Continuous Service Improvement (CSI) in the ITSM frameworks: Everything you should know Continuous Service Improvement (CSI) is a key part of IT Service Management (ITSM) for systematically enhancing IT services and processes. It involves regularly reviewing and improving the alignment of IT services with business goals. It ensures IT services continually evolve to meet changing business needs, thereby supporting growth and adaptability. Various ITSM frameworks incorporate CSI, […] Written by Ravishankar Biswas April 25, 2024December 16, 2025
AWS Monitoring Tool ITIM ITOps Network Availability Monitoring Tools Uptime Monitoring Software How AWS monitoring plays a role in enhancing ITIM capabilities For enterprises, the integration of cloud services, particularly Amazon Web Services (AWS), into the core infrastructure has become ubiquitous. The widespread adoption is driven by AWS’ extensive suite of scalable, flexible, and cost-effective services, ranging from compute and storage solutions to more advanced machine learning and analytics services. Hence, AWS monitoring is a necessity for […] Written by Prashanth April 19, 2024July 7, 2025
Network Availability Monitoring Tools Network Monitoring System Remote Asset Monitoring 10 reasons why a VM monitoring tool is invaluable for organizations Navigating the modern IT environments requires a robust strategy when it comes to managing virtual machines. As businesses increasingly rely on virtualization, the importance of Virtual Machine (VM) monitoring becomes undeniable. VM monitoring is a major part of overall IT infrastructure management. The advantages of VM monitoring tool range from performance and security to strategic […] Written by Sachin Kumar April 17, 2024July 4, 2025
Good Reads The Complete Guide to Hiring and Retaining IT Talent Building and retaining a skilled IT ops and service team is no minor feat since these professionals are pillars of innovation, service quality, and market competitiveness. Yet, many companies face the challenge of retaining them. Unfortunately, high turnover disrupts continuity, increases recruitment and training expenses, and results in the loss of invaluable knowledge. Addressing this […] Written by Soumya Nandhakumar April 11, 2024July 4, 2025
