ITSM Implementation: A Complete Step-by-Step Guide ITSM implementation gives IT teams a practical way to turn scattered tickets, manual approvals, and informal service routines into one managed operating model. In many organizations, the service desk grows through urgency. New queues appear, approval rules live in email threads, and reporting depends on spreadsheet work. That approach can carry a small team for […] Written by Deepak Gupta June 16, 2026June 16, 2026
Service Level Agreement (SLA): A Simple Guide for Businesses Over time, SLAs have moved from static documents into operational controls. Teams use them to guide response priorities, manage service commitments, and evaluate delivery quality across IT and business services. This shared definition reduces ambiguity and creates a common yardstick for service discussions. What Is a Service Level Agreement (SLA)? A Service Level Agreement defines how a […] Written by Soumya Nandhakumar March 20, 2025July 2, 2026
Everything you need to know about Network Configuration Managers Network Managers have emerged as crucial tools for simplifying complex network infrastructures and ensuring optimal performance. This blog aims to provide a comprehensive overview of NCMs, their benefits, and how NCM solutions can help your business. Related blog: Role of Configuration Management in Network Management What is a Network Manager? A Network Manager is a […] Written by Soumya Nandhakumar July 3, 2024July 14, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022June 24, 2026
Zero Trust Security Learn how to stop weaponizing cybersecurity threats without your knowledge Learn how to stop weaponizing cybersecurity threats without your knowledge A few decades ago, what started with one email ID has become a host of internet identities because we have one for almost every application, one for work, one or many for different social media, and yet another for financial services, and the list goes […] Written by Sudhakar Aruchamy November 10, 2021July 2, 2026
Asset Management Inventory Management vs. Asset Management: Are they any different from each other? Any organization that is in business consistently will have several sub-entities within the whole for it to operate smoothly and function in harmony. For an organization to function correctly, its assets and inventory must be maintained properly. Inventory management vs. asset management is crucial, as both are vital in optimizing operations, reducing costs, and ensuring […] Written by Deepak Kumar S November 2, 2021March 27, 2025
Asset Management Software Asset Management Why businesses need to think extra long and hard about software asset management solutions Organisations are increasingly dependent on software to take care of operations and functioning on every level. Therefore, it is important to understand what software applications are used, who uses them, and how they can be supported. With software asset management solutions, the organisation can maximise the value of their software assets. Such management also assures […] Written by Soumya Nandhakumar November 2, 2021June 18, 2025
Zero Trust Security Remote Asset Monitoring How Zero Trust helps boost new-age remote and hybrid working models How Zero Trust helps in today’s remote and hybrid working models What started out with hiring the workforce from different parts of the world to cut overhead costs and develop remote and hybrid working teams has become increasingly common, thanks to the COVID-19 pandemic. Working from different locations has become the norm and has changed […] Written by Ganesh N Kumar October 28, 2021June 24, 2026
Zero Trust Security What is the Zero Trust security advantage and why is it a big deal? What is the Zero Trust security advantage and why is it a big deal? “Never Trust, Always Verify” sounds like a catchphrase and yet, puts us on alert. Even as digitization continues to evolve with the applications, data, devices, and infrastructure becoming more hybrid, the threat to network security is also changing. Simply put, cybersecurity […] Written by Ganesh N Kumar October 20, 2021September 5, 2024
Hardware Asset Management Why isn’t Hardware Asset Management a massive priority in your company? Rapid advances in cloud computing technology have created an atmosphere where IT solution firms may feel that they no longer need to worry about server hardware. But in reality good hardware asset management strategies are still essential for the overall health, productivity and smooth operations of an enterprise. What is a hardware asset? A Hardware […] Written by Deepak Gupta October 12, 2021July 14, 2025
Asset Management ITAM The one-stop learning guide to IT Asset Management (ITAM) IT enterprises use a variety of network, software, and hardware assets. IT asset management refers to the practices that are involved in managing the life-cycle of these assets and as a result reducing enterprise expenditure on assets. What is IT Asset Management? IT asset management or ITAM refers to a large gamut of activities including […] Written by Satish Kumar V October 12, 2021April 17, 2025
IT Asset Discovery tools How Great IT Asset Discovery Tool can be your Business Game-Changer One of the major challenges faced by today’s IT organization is to adapt to the changing needs of customers and technology along with maintaining the stability of existing services in the face of disruption and risks. In order to tackle this situation, visibility of IT Infra components has become a prerequisite, in the absence of […] Written by Arun Prasath R September 22, 2021November 20, 2024
Remote Access Infraon SecuRA What Is Remote Access–A Guide to Choosing the Best Software Remote access is the mechanism through which authorised users can access a secure network from an offsite location. It is done by using remote access software. The authorised personnel can gain access to files and other different resources on any device at any time. Importance of Remote Access Software Remote access software has become crucial, especially […] Written by Ganesh N Kumar August 20, 2021January 7, 2026
Zero Trust Security Everything to know about Zero Trust Network Security What Is Zero Trust Security? Zero trust security has become very important in the recent few years. It implies a set of technologies that operate on an adaptive trust model, where it is important to grant access on a ‘’need to know’’ basis and where trust is never implicit. With Zero Trust Network Access or […] Written by Ganesh N Kumar August 20, 2021June 24, 2026
Asset Management Software Asset Management Seven Best Practices for Software Asset Management Many technological advancements have made it easy for companies to manage the crucial assets that help them run their day-to-day businesses. For instance, the rise of automation has empowered them to create agile, flexible, and mobile business processes. But it has also meant that many of them are now dependent on software tools, which play […] Written by Soumya Nandhakumar August 20, 2021July 4, 2025
Remote Access Infraon SecuRA Three Critical Factors to Consider When Buying a Remote Access Software Today, organizations are relying on digital transformation more than ever before. Hence, remote technologies are no longer luxury items to enhance business efficiency. They have become critical to keep youroperations up and running without system disruptions or financial and reputational losses! Especially in this COVID-influenced climate of ‘work from home’ expectations, remote software ensures that […] Written by Arun Prasath R August 20, 2021January 7, 2026
