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ITOM - IT OPERATIONS MANAGEMENT
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Assets

SaaS/On-Prem

Improve asset control, monitoring, lifecycle & expenses management

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ITIM/IMS

SaaS/On-Prem

Visualize interface bandwidth/utilization, disks, fans & other hardware health

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SecuRA

On-Prem

Ensure total security with a remote access & privilege platform

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NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights

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NCCM

SaaS/On-Prem

Define, authorize & track change/compliance across the network infrastructure

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AIOps

SaaS/On-Prem

Enable superior IT operations & observability with AI/ML power

CUSTOMER SUCCESS
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ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator

TELECOM
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OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform

All-in-one platform
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Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

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Featured articles that
you must read

2507 min

Hardware asset management: The power of MSPs and IT managers 

Hardware Asset Management (HAM) is a serious consideration for fast-growing enterprises that are constantly scaling and evolving. HAM ensures that hardware resources remain aligned with the organization’s evolving needs and budget constraints. It prevents the accumulation of redundant or obsolete hardware, thereby optimizing resource allocation. Moreover, robust HAM aids in compliance with regulatory requirements, safeguarding […]
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Transforming Branch IT Infrastructure Management: Leveraging ITSM for Enhanced Localized Support

Has IT infrastructure management transformed from traditional on-premises systems to a hybrid ecosystem with cloud-based solutions?  What are the primary driving forces behind this evolution, and why is it essential for organizations looking to harness the latest technological advancements for effective branch IT infrastructure management? Systematic management of branch IT infrastructure is paramount. Each branch […]
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2516 min
  1. ITOps

4 Real-World Tips to Optimize the Productivity of Your Modern IT Teams

The modern IT landscape is dotted with technological advancements that seem out of nowhere. Added to that, there are changing working models and the pressure of delivering to ever-increasing user expectations. Especially the transition from on-premises data centers to cloud infrastructure has been like a cat among the pigeons. With the explosion of SaaS applications, […]
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  1. Asset Management
  2. Good Reads
  3. IT Asset Discovery tools

From Waste to Wealth: IT Asset Management’s Dollar-Saving Secrets

Effective IT Asset Management (ITAM) and IT Asset Discovery Management do two things incredibly well – it saves time and money. Now, this may sound painfully obvious to astute readers like you. Yet the harsh reality is that ITAM, while on the radar of many CTOs, CEOs, IT heads, etc., hasn’t been given due importance […]
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7734 min
  1. Infraon SecuRA
  2. Risk Management
  3. Zero Trust Security

Stress-free IT management: An IT manager’s playbook for mitigating risks

As IT infrastructures become more complex, the responsibilities of IT managers expand exponentially. Their role is akin to a tightrope walker, balancing the need for innovation with the imperative of security. From spotting system vulnerabilities to preparing for unexpected setbacks, the IT manager’s world is one of vigilance and foresight. Zero-trust is an approach to […]
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23064 min
  1. AI
  2. Good Reads
  3. Helpdesk Software

AI-Helpdesk: Beyond Tech Glitches to Customer Delight and Happiness 

The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern AI-Helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard.  A recent market […]
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  1. AI
  2. Good Reads

AI-Driven Sentiment Analysis: Embracing the Future of Insights

As a sales and marketing specialist, you always strive to provide a seamless and personalized experience for your customers and prospects. However, it can be challenging to thoroughly understand their opinions and emotions during a conversation and over time when they interact with your business regularly. This is particularly true if you connect with them […]
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  1. ITSM
  2. Vendor Management

Supplier and Vendor Management in IT Service Management (ITSM)

IT Service Management (ITSM) has become essential to any organization’s success in today’s technologically advanced environment. Organizations frequently rely on a broad ecosystem of vendors and providers when sourcing the hardware, software, and other essential components needed to maintain and improve their IT infrastructure. ITSM professionals need to create efficient vendor and supplier management techniques […]
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The Ultimate Guide to IT Asset Management: A Step-by-Step Checklist
  1. Asset Management
  2. ITAM
  3. Video Blogs

The Ultimate Guide to IT Asset Management: A Step-by-Step Checklist

Are you still relying on spreadsheets and a pen-and-paper approach to track your company’s assets? Although using manual procedures to keep track of your equipment makes sense, these asset management methods are outdated and error-prone. In fact, 46% of organizations say that human error is their biggest challenge when it comes to effectively reporting on […]
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  1. Cost Management
  2. Helpdesk Software
  3. Return on Investment

An Ultimate Guide to ROI of Helpdesk Solutions in 2024

Did you know that 88% of B2B customers expect personalized service similar to what they receive as consumers? Imagine having tools that meet and exceed these expectations while boosting business. Customers can choose their preferred communication channels in today’s interconnected digital ecosystem. A robust helpdesk solution recognizes diversity and offers a spectrum of options to […]
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laptop with artificial intelligence aion big data network digital transformation technology strategy internet things transformation ideas technology business digital min
  1. AI
  2. Helpdesk Software

When generative AI helpdesks take control, will humans make the cut?

Let’s take a nostalgic trip down memory lane of traditional IT helpdesks. It’s reminiscent of waiting in long lines only to be told you’re in the wrong line. Or being serenaded by never-ending loops of elevator music? But, in a world where businesses are now laser-focused on customer success, these methods are antiquated and impractical.   […]
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The Next Big Thing in SaaS IT Operations Management
  1. ITOps
  2. SaaS

The Next Big Thing in SaaS IT Operations Management

Introduction: In today’s technology-driven world, businesses rely on their IT infrastructure to secure smooth business operations, increase productivity, and deliver excellent customer experiences. IT Operations Management (ITOM) is vital in maintaining these complex IT systems’ performance, availability, and reliability. One approach that has gained significant popularity in recent years is Software-as-a-Service (SaaS) IT Operations Management, […]
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