Modern IT Infrastructure Management: Three Pillars for Success in 2025 Introduction IT infrastructure is the backbone of every modern business, supporting operations, data management, and digital services. As companies progress towards digital transformation, a strong and flexible IT infrastructure becomes more important than ever. By 2025, success in IT infrastructure management will depend on three key pillars. Automation & AI-driven IT Infrastructure Management will enhance […] Written by Sudhakar Aruchamy May 2, 2025June 18, 2025
How Workflow Automation Frees IT Admins to Maximize Their Potential In modern business environments, IT administrators help support and maintain the overall technological infrastructure of organizations. With the rise of workflow automation in IT operations, there is a marked increase in productivity and operational performance. Workflow automation in IT operations refers to the strategic application of technologies to carry out routine, complex tasks that traditionally […] Written by PRAVEEN SINHA May 14, 2024March 20, 2025
How ITSM Can Transform the Digital Experiences of Employees It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) […] Written by Chandana April 10, 2023December 30, 2024
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
ITSM How an integrated ITSM and ITOM platform can help you accelerate it Accelerating the overall enterprise efficiency is not an easy task as you probably rely on multiple tools to communicate with customers, partners, employees, and vendors. There’s a chance that you’re already working with multiple software vendors to optimize your IT and network infrastructure. However, this can create chaos across your IT landscape – causing poor […] Written by Deepak Kumar S June 21, 2022July 14, 2025
Customer Success Five key initiatives for organizations to embrace a customer culture Being customer-centric is the need of the hour. In this era of instant gratification, it is more crucial than ever for businesses to cultivate a customer culture that values satisfaction. A single viral tweet or negative review can significantly impact your bottom line. In reality, many of these reviews are likely being read by your […] Written by Chandana June 17, 2022June 18, 2025
AIOps Why AIOPs is Important for Businesses of the Future? The technology landscape is rapidly changing, with several enterprises undergoing digital transformation. Adopting new technologies and solutions is essential if you want to build a future-proof enterprise. Artificial intelligence in IT operations or AIOps is an emerging technology that leverages artificial intelligence to help IT operations tackle the challenges of rapid digital transformation. This article […] Written by Ganesh N Kumar June 16, 2022July 14, 2025
ITSM Here’s why ITSM is a big deal in the manufacturing world As a business leader in a manufacturing company, it is essential for you to manage quality service operations from field service to production and delivery. To maintain a successful manufacturing business unit, you must inspect and maintain a variety of important equipment and machinery on a regular basis, which, no matter how high-quality, are still […] Written by Chandana June 14, 2022July 14, 2025
IT Asset Discovery tools An enterprises’ guide to getting started with ITAM for modern innovation From the point of view of your business, resources and tools that are underutilized are a liability. They can severely affect the bottom line of your enterprise. As highlighted in our asset management guide, these tools can cost more than their value, present security risks, and hamper productivity within your enterprise. Even if a particular […] Written by Satish Kumar June 9, 2022July 14, 2025
SD WAN What is SD-WAN What is SD-WAN SD-WAN is software to help manage the WAN. It makes the management and operation of a WAN by decoupling the networking hardware from its control mechanism and making it more straightforward. SD-WAN is a transformative technology used to simplify IT infrastructure management through a virtual WAN architecture that securely connects users to […] Written by PRAVEEN SINHA June 7, 2022July 9, 2025
MSP Do you work as an MSP? Here’s why you should invest in an RMM solution. As a managed service provider (MSP), you must deliver a broad spectrum of IT solutions to meet diverse clients’ needs. With the new normal of remote working and clients based across multiple industries and different time zones, you must devote many resources to guarantee reliable service delivery. Furthermore, ensuring seamless deployment, driving user adoption, and […] Written by Sudhakar Aruchamy June 3, 2022July 14, 2025
Customer Success Consider Yourself an Expert on Customer Success. Here are Eight new trends to keep an eye on. A world before the pandemic seems like a distant past, doesn’t it? The onset of the pandemic has seen a dramatic shift in most areas of life, including the workplace, and life may never go back to what it once was. It’s almost unbelievable how much transformation each business has undergone in the past two […] Written by Soumya Nandhakumar June 2, 2022July 14, 2025
ITSM Top 7 ITSM Solutions to help deliver a delightful support experience If your company has more than a few employees, and if even one of you is the designated “IT guy,” you’re already applying ITSM Solutions in a small way. But as your company expands, you need to bring in more mature processes to derive the most benefits from your ITSM Solutions investment. Therefore, effective IT […] Written by Deepak Gupta May 31, 2022February 18, 2025
Customer Success Why is customer success so important for all of the organization’s teams? Success is what every business envisions, but the journey isn’t always straightforward. As a company looking for success, you probably focus on marketing your product and closing as many sales as possible. However, understanding the importance of customer success is key to long-term growth and customer satisfaction. But what do you do after that? Does […] Written by Harshvardhan Thakur May 27, 2022June 18, 2025
ITSM How may Infraon assist your company with an effective ITSM integrations? Information Technology Service Management (ITSM) is a set of processes or procedures that provide best practices to align IT services with current business needs. These IT Service Management Integrations help optimize incidents or problems within the organization, ensuring seamless IT operations and improved service delivery. ITSM integrations connects the ITSM software with other 3rd party applications […] Written by Deepak Gupta May 25, 2022June 18, 2025
ITSM What is the difference between ITSM and ITOM? And how can you use their collaboration to your advantage? Imagine sitting at a service desk, where your primary goal is to resolve incidents quickly and efficiently while ensuring customer satisfaction. However, persistent technical issues can slow down response times and lead to frustration for both customers and IT teams. That’s where ITOM vs ITSM comes in—two essential frameworks that enhance IT operations, improve service […] Written by Deepak Kumar S May 25, 2022July 14, 2025
