What is the difference between availability and reliability? Ensuring uninterrupted access is a key consideration when investing in IT services. However, achieving this level of performance in enterprise IT can be challenging. Businesses must define the service levels required to support seamless operations and minimize the impact of IT disruptions on business continuity. Two metrics in this evaluation are reliability vs availability. While […] Written by Pon Vijaya Raghvan December 26, 2022April 30, 2025
What is IPAM? How IP Address Management Works As networks grow in complexity with more devices, cloud services, and IoT deployments, keeping track of IP addresses becomes increasingly challenging. IPAM provides the processes and tools for managing, allocating, and tracking IP addresses efficiently. By integrating with core network services like DNS (Domain Name System) and DHCP (Dynamic Host Configuration Protocol), IPAM ensures each […] Written by Chandana May 15, 2025May 15, 2025
AI-Driven Sentiment Analysis: Embracing the Future of Insights As a sales and marketing specialist, you always strive to provide a seamless and personalized experience for your customers and prospects. However, it can be challenging to thoroughly understand their opinions and emotions during a conversation and over time when they interact with your business regularly. This is particularly true if you connect with them […] Written by Sanjiv Vaigankar September 22, 2023March 27, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Customer Service Top Customer Feedback Form examples that work in 2025 Customer feedback forms are a great way to collect actionable insights from your target audience. With so many different form types and question types, it can be tough to know where to start. In this article, we’ll show you some of the best customer feedback-form examples you can use in your business in 2022. We’ll […] Written by Harshvardhan Thakur October 16, 2022April 17, 2025
Customer Success What does ‘customer first’ mean? In business, the customer is always supposed to come first, but what does that actually mean? How do you prioritize customers’ needs over everything else? In this article, we’ll explore the concept of customer first and how you can make it a reality in your business. What does customer-first mean? Customer-first means putting the customer’s […] Written by Shwethashree October 9, 2022February 28, 2025
Asset Management What is an Asset Reservation System? How often is it that your employees are looking for an asset only to find it in use elsewhere by someone else? Does it mean that you invest in an endless supply of assets for availability 24x7x365? Regardless of the size of your business, it is not feasible to ensure that your assets will always […] Written by Vinutha October 6, 2022July 7, 2025
Asset Management Complete Guide on Depreciate Fixed Assets in 2025 As a business owner, you have probably invested in equipping your company with various assets, fixed assets being chief among them. Fixed assets are physical or intangible assets that a company uses in its business operations and cannot easily convert to cash. These assets are recorded on a company’s balance sheet and typically have a […] Written by Ganesh N Kumar October 2, 2022July 14, 2025
Customer Service How to Start a Call Center Are you thinking about starting your own call center? It’s a great way to be your own boss and set your hours, but there are things to know and steps to follow before getting started. In this article, we’ll walk you through everything you need to get your call center up and running in 2023. […] Written by Satish Kumar October 2, 2022July 7, 2025
Customer Success What is a Customer Success Manager: Responsibilities, skills, and qualifications? Your company must continue to convince the customer that your product is worthwhile after the sale. The team you have promoting your products and building the consumer relationship will determine whether you succeed or fail. A SaaS customer success manager can help with that. Customer success managers assist clients, from prospects to active users, and […] Written by Sanjiv Vaigankar October 2, 2022April 17, 2025
Customer Service Improve and calculate customer retention rate An integral part of running a business is recognizing that even your most loyal customers will eventually leave if they think their needs are not being met. To keep your business thriving, you must focus on customer retention and improving your retention rate. This article covers some important tips to learn how to calculate your […] Written by Sanjay Parmar September 21, 2022July 14, 2025
Customer Service The importance of customer-focused culture Your customer’s expectations are higher than ever as they compare your business to other businesses offering an easy, fast, and personalized customer experience. Rather than just reaping the benefits of customer loyalty and competitive advantage in the past, you should also reap the benefits of being a customer-focused business. Company culture significantly impacts employee morale […] Written by Shwethashree September 21, 2022July 7, 2025
Customer Service Synonyms and Best Alternatives to “Happy to help” It is no secret that today’s customer service industry is one of the most challenging and demanding environments to work in. Day in and day out, customer service representatives are required to deal with demanding customers, handle complaints, and provide solutions to problems. It can be a thankless job at times, but it is also […] Written by Shafiq Muhammad September 21, 2022July 14, 2025
Asset Management Must-have Features in Software Checkout Solution Your business may succeed or fail depending on how well you choose your software checkout solution. After all, selling online allows you to reach a wider audience. It’s a laborious procedure to launch a business as it requires a lot of bravery, determination, passion, and drive. The next crucial step you must do as soon […] Written by Pon Vijaya Raghvan September 21, 2022December 30, 2024
Change Management Models Proven Change Management Models in 2025 In today’s rapidly evolving business ecosystem, it is more important than ever for organizations to have a solid change management strategy in place. While there are quite a few change management models in the industry, it is not always easy to pick the one that is right for your company. This article will explore the […] Written by Deepak Gupta September 21, 2022July 14, 2025
Inventory Management Spare Parts Inventory Management Best Practices Inventory management is one of the most important aspects of any business, and spare parts inventory management is no different. Spare parts management is the process of organizing, storing, and controlling spare parts and components inventory to ensure that they are available when needed and to avoid obsolescence. There are many factors to consider when […] Written by Ganesh N Kumar September 20, 2022July 14, 2025
