What is Incident Management in ITSM? The major objective of incident management tool is to improve communication between end users and IT agents. Good incident management has self-service features that allow users to submit tickets for requests and issue reports, including automation, which is used to manage these tickets. “Governing the life cycle of all incidents to promptly return to normal […] Written by Samaresh Mandal February 20, 2023April 10, 2025
Best practices for effective customer feedback management Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […] Written by Harshvardhan Thakur November 17, 2022July 14, 2025
How Generative AI is Reshaping the ITOps Landscape? Whether you’re a startup founder, a CTO, or a growth-oriented business operator, you need to have end-to-end visibility across your services and network. Otherwise, your ITOps teams might encounter a data center breakdown, printer failure, a blank computer screen, and many other issues. According to the research report by Ponemon, the average cost of an […] Written by Chandana January 31, 2025April 11, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Customer Service Customer Support What is customer-facing? Customer facing roles 101 “Customer-facing” is a term used to describe activities, people, or departments that interface with customers. The opposite of customer-facing would be “internal-facing,” meaning activities, people, or departments that do not interface with customers. In a business context, customer-facing activities are typically sales-related, such as customer service, marketing, and product development. The term is also used […] Written by Abhirup Sarkar November 18, 2022August 19, 2025
Asset Management Inventory Management Asset Inventory System in 2025 An asset inventory system is a critical part of any organization, yet it is often overlooked or not given the attention it deserves. A well-run asset inventory system can save an organization time and money, while a poorly run system can lead to lost or misplaced assets and wasted resources. Related article: Spare Parts Inventory […] Written by Pon Vijaya Raghvan November 18, 2022July 11, 2025
Asset Management The Top 10 Essential Asset Management System Requirements in 2025 Prioritizing the management of a company’s assets over all other management efforts is crucial. Businesses that deploy asset management systems more often see more benefits and ROI than ever. Over the years, the asset management system has enabled numerous businesses and companies to save significant money and administrative labour. For regulatory compliance reasons, asset records […] Written by Ganesh N Kumar November 18, 2022September 2, 2025
Customer Service Types of Customers and What They Need In business, you have prospects, customers, and transactors. Each has different needs and expectations. Understanding these needs and expectations is vital to providing the best possible service. Prospects are people who your company has contacted, either through direct mailers, email campaigns, or with a cold call. They have shown an interest in your product or […] Written by Sanjiv Vaigankar November 18, 2022August 19, 2025
Asset Management Infraon Assets How to Improve Your Hospital Asset Management Plan in 2025 As a healthcare organization owner, you may often deal with issues in locating the right medical equipment, whether for an emergency, regular use, or maintenance. At the same time, from overbuying assets, such as medical devices and supplies, to replacing equipment that still has life, many hospital administrators are spending more than necessary on clinical […] Written by Suraj Niyogi November 17, 2022December 30, 2024
Customer Service Featured Best practices for effective customer feedback management Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […] Written by Harshvardhan Thakur November 17, 2022July 14, 2025
Asset Management Editor's choice RFID Asset Tracking in Hospitals Hospitals and healthcare facilities can handle a variety of equipment and gadgets with the use of asset-tracking systems. However, many systems are antiquated, unstable, and prone to errors, which adds time and money to what should be a quick procedure. RFID asset tracking allows you to collect asset data in a fraction of the time […] Written by Chandana November 17, 2022July 14, 2025
Customer Service Customer Success Customer Support Customer Service Week: Best Ideas to Celebrate on Your Budget Every year, Customer Service Week is celebrated across the globe during the first whole week of October. The weeklong event is a time to recognize and appreciate the men and women who work in customer service. There are many ways to show appreciation for your customer service team during the week. Related article: What does […] Written by Sanjay Parmar November 17, 2022July 7, 2025
Customer Support What is Customer Satisfaction Score? How to Calculate and its Benefits? Customer satisfaction score (CSAT) is a popular measure of customer satisfaction. It is typically a number between 1 and 5, with 5 being the highest score. You can get your CSAT through surveys and use the results to help your business improve customer satisfaction ratings. Customer satisfaction is essential for companies because it can affect […] Written by Harshvardhan Thakur November 17, 2022July 14, 2025
Asset Management ITOps Remote Asset Monitoring All You Need to Know About Telecom Asset Management Software As a telecom business operator, you may be under significant pressure to sustain revenue growth and profitability while delivering new digital services. At the same time, maintaining an accurate view of your telecom infrastructure, assets, and equipment in multiple networks and territories also places many telecom operators at a crossroads. This is where telecom asset […] Written by Chandana November 16, 2022July 14, 2025
Asset Management A Complete Guide to Asset Management for Small Business Asset Management for small businesses is more than tracking and maintaining assets—it’s about ensuring that resources are available when needed to maximize efficiency and profitability. Small businesses often face asset management challenges, such as limited budgets, unexpected maintenance costs, and adapting to industry changes. A strategic approach to asset management helps optimize asset utilization, reduce […] Written by Vinutha November 16, 2022July 11, 2025
Asset Management Fixed Asset Management A Guide on Hospital Asset Management System 2025 If you manage a hospital, you know the importance of keeping track of your assets. From medical equipment to linens, you need to know what you have, where it is located, and how to get it when you need it. That’s where a hospital asset management system comes in. A hospital asset management system is […] Written by Chandana November 16, 2022August 18, 2025
