Customer Service Featured Best practices for effective customer feedback management Customer feedback management (CFM) collects, analyzes, and responds to customer feedback. It is a crucial part of customer experience management and helps businesses to improve their products, services, and overall customer experience. There are many different ways to collect customer feedback, including surveys, customer interviews, focus groups, and customer comment cards. Once feedback is collected, […] Written by Harshvardhan Thakur November 17, 2022July 14, 2025
Customer Success What is a Customer Success Manager: Responsibilities, skills, and qualifications? Your company must continue to convince the customer that your product is worthwhile after the sale. The team you have promoting your products and building the consumer relationship will determine whether you succeed or fail. A SaaS customer success manager can help with that. Customer success managers assist clients, from prospects to active users, and […] Written by Sanjiv Vaigankar October 2, 2022April 17, 2025
Customer Service Improve and calculate customer retention rate An integral part of running a business is recognizing that even your most loyal customers will eventually leave if they think their needs are not being met. To keep your business thriving, you must focus on customer retention and improving your retention rate. This article covers some important tips to learn how to calculate your […] Written by Sanjay Parmar September 21, 2022July 14, 2025
Inventory Management Spare Parts Inventory Management Best Practices Inventory management is one of the most important aspects of any business, and spare parts inventory management is no different. Spare parts management is the process of organizing, storing, and controlling spare parts and components inventory to ensure that they are available when needed and to avoid obsolescence. There are many factors to consider when […] Written by Ganesh N Kumar September 20, 2022September 30, 2025
Helpdesk Software Software Alternatives Elevate Helpdesk System: 10 Niche Solutions to Explore Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. Without the revenue generated by this transaction, how would they grow and develop more products to sell? Customers fulfill a fundamental need for businesses to thrive and flourish. […] Written by Samaresh Mandal September 2, 2022December 30, 2024
Helpdesk Software A Close Look Into Helpdesk Metrics & Service Desk KPIs How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement? You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses […] Written by Samaresh Mandal September 2, 2022July 14, 2025
Customer Success Contact Center vs. Call Center in 2025: Explained The Contact Center vs Call Center distinction hinges on channels: a contact center is a centralized office offering customer support across phone, email, web, and chat, whereas a call center is a specialized contact center focused primarily on phone calls. The main difference lies in the variety of channels each uses to deliver customer support. […] Written by Harshvardhan Thakur August 24, 2022July 14, 2025
Asset Management Benefits of Equipment Inventory Management Systems in 2025 Without equipment, you cannot finish the task swiftly. Equipment is the foundation of organizations. Because they are assets that are important to businesses, equipment management is also crucial. Equipment inventory management is the most important aspect of an organization because the equipment needs inventory when it is sent for repair because parts are changed or […] Written by Manish Mohan August 17, 2022December 30, 2024
Software License Management A Comprehensive Guide to Software License Management in 2025 Software License Management (SLM) is pivotal for optimizing software assets, ensuring compliance, and driving cost-effective operations. With organizations increasingly reliant on software solutions, the strategic management of licenses becomes paramount. However, from bolstering cost efficiency through effective license utilization to mitigating risks and enhancing operational efficiency, they now have the tools to navigate software licenses […] Written by Manish Mohan July 8, 2022January 3, 2025
