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Suraj Niyogi's articles

  1. AI
  2. Customer Service
  3. Good Reads
  4. MSP
Undoubtedly, in the current market, personalization is key to enhancing customer experiences. Therefore, Managed Service Providers (MSPs) are becoming increasingly sought after for their ability to help deliver personalized services that cater to the specific needs of customers. By leveraging data analytics, cloud technology, AI, and ML, they can provide customized solutions and services that […]
  1. Asset Management
  2. SaaS
  3. Software License Management
As we look toward 2024, the Software as a Service (SaaS) license management landscape is poised for substantial transformation. Organizations increasingly rely on SaaS solutions for scalability, efficiency, and cost savings. With this shift, staying abreast of the emerging trends in SaaS license management is crucial for companies to maintain a competitive edge. Here are […]
  1. AI
  2. Asset Management
  3. SaaS
  4. Software License Management
Software as a Service (SaaS) is an integral component of the digital-centric world, delivering scalable solutions, remote operability, and financial leanness. Yet, the administration of extensive SaaS licenses presents complex challenges. It necessitates careful tracking of user engagement, renewal processes, adherence to regulatory compliance, and cost optimization strategies. Of course, AI has emerged as an […]
  1. Cybersecurity
  2. Edge Computing
  3. IoT Devices
Historically, IT departments in enterprises have managed centralized data centers. All data would funnel into these hubs to be processed, analyzed, and stored. But, with the rapid deployment of IoT devices, such a centralized approach becomes less feasible. Transmitting vast amounts of data from geographically dispersed devices to a central location introduces latency, costs, and […]
  1. Digital Employee Experience (DEX)
  2. Good Reads
It’s been years since the role of an IT manager has transcended traditional boundaries, going beyond maintaining systems. They are now at the nexus of managing sophisticated IT infrastructures that anchor enterprises in an age of relentless technological progression. Digital transformation, in this context, is about fundamentally rethinking how IT infrastructure can serve as a […]
  1. Asset Management
  2. ITAM
  3. Video Blogs
Are you still relying on spreadsheets and a pen-and-paper approach to track your company’s assets? Although using manual procedures to keep track of your equipment makes sense, these asset management methods are outdated and error-prone. In fact, 46% of organizations say that human error is their biggest challenge when it comes to effectively reporting on […]
  1. Helpdesk Software
  2. Video Blogs
A robust IT help desk software has emerged as a critical driver of operational excellence and customer satisfaction. Internally, it promptly resolves technical challenges, fostering a productive and adaptable workforce. Externally, the helpdesk cultivates customer loyalty by delivering rapid and responsive solutions. However, a helpdesk’s performance hinges upon outcomes such as rapid response times, multichannel […]
  1. ITSM
  2. Pricing Guide & Comparisons
Discovering the ideal pricing plan and understanding the costs involved are crucial when considering implementing a service management solution like SysAid ITSM. In this article, we provide a comprehensive pricing plan and cost guide for SysAid, empowering businesses to make informed decisions about their investment. By exploring the various pricing options and delving into the […]
  1. Asset Management
  2. Software Alternatives
PDQ Inventory is a powerful asset management and inventory software that has gained popularity among IT professionals for its robust features and functionality. It offers comprehensive solutions for tracking and managing software and hardware assets, automating inventory tasks, and simplifying network management. As technology evolves and new alternatives emerge, exploring other software options that offer […]
  1. Asset Management
  2. Software Alternatives
Modern organizations are faced with the challenge of effectively managing their assets to ensure operational efficiency, cost optimization, and regulatory compliance. An effective asset management platform is the key to addressing these challenges and unlocking the full potential of an organization’s asset portfolio. A powerful asset management platform plays a crucial role in the success […]
  1. Asset Management
  2. ITAM
  3. Pricing Guide & Comparisons
Managing IT assets can be a challenging task for businesses of any size. Whether it’s hardware, software, or other technology resources, keeping track of everything and ensuring it is all up-to-date and functioning properly is essential to maintain a competitive edge. Freshservice is a cloud-based IT service management (ITSM) software that helps organizations streamline their […]
  1. Asset Management
Asset management is an integral part of any business, large or small. Companies can encounter various issues that can impact their operations and profitability without proper management. This article will discuss the top problems caused by poor asset management and how businesses can avoid them. We’ll explore some common concerns that can arise, such as […]