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ITOM - IT OPERATIONS MANAGEMENT
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Assets

SaaS/On-Prem

Improve asset control, monitoring, lifecycle & expenses management

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ITIM/IMS

SaaS/On-Prem

Visualize interface bandwidth/utilization, disks, fans & other hardware health

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SecuRA

On-Prem

Ensure total security with a remote access & privilege platform

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NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights

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NCCM

SaaS/On-Prem

Define, authorize & track change/compliance across the network infrastructure

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AIOps

SaaS/On-Prem

Enable superior IT operations & observability with AI/ML power

CUSTOMER SUCCESS
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ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator

TELECOM
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OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform

All-in-one platform
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Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

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Featured articles that
you must read

17675 min

AI Agent Assistance for Customer Support: Everything You Should Know

Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance. Related blog: Transforming Customer […]
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86720 min

It’s time to go beyond spreadsheets for telecom asset management

Telecom companies manage a vast array of assets, including physical infrastructure and digital resources. Effective telecom asset management is crucial for tracking these assets, ensuring compliance, and maintaining up-to-date records. Spreadsheets, while familiar and straightforward, fail to meet these requirements effectively. Hence, the traditional reliance on spreadsheets for managing IT operations often fails to address […]
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15704 min
  1. AI
  2. Asset Management
  3. SaaS
  4. Software License Management

How to Streamline Procurement and Renewals with AI-Driven SaaS License Management

Software as a Service (SaaS) is an integral component of the digital-centric world, delivering scalable solutions, remote operability, and financial leanness. Yet, the administration of extensive SaaS licenses presents complex challenges. It necessitates careful tracking of user engagement, renewal processes, adherence to regulatory compliance, and cost optimization strategies. Of course, AI has emerged as an […]
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  1. AI
  2. Chatbot
  3. Customer Service
  4. Customer Support
  5. Good Reads
  6. Self Service Portal
  7. Ticket Management

Click, Be Happy, and Self-Serve: Customer Experience in 2024

The shift towards self-service indicates a broader desire for controllable technology interactions. Modern customers prefer it as they get instant gratification and autonomy. Rather than waiting in phone queues or for email responses, self-service options give them immediate access to information. Moreover, the immediacy with which information can be accessed has transformed their behaviors. So, they […]
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  1. AI
  2. Change Management Models
  3. Good Reads
  4. Incident Management
  5. ITSM

Transforming Branch IT Infrastructure Management: Leveraging ITSM for Enhanced Localized Support

Has IT infrastructure management transformed from traditional on-premises systems to a hybrid ecosystem with cloud-based solutions?  What are the primary driving forces behind this evolution, and why is it essential for organizations looking to harness the latest technological advancements for effective branch IT infrastructure management? Systematic management of branch IT infrastructure is paramount. Each branch […]
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  1. AI
  2. Good Reads
  3. Incident Management
  4. ITOps
  5. Workflow Automation

How Generative AI is Reshaping the ITOps Landscape?

Whether you’re a startup founder, a CTO, or a growth-oriented business operator, you need to have end-to-end visibility across your services and network. Otherwise, your ITOps teams might encounter a data center breakdown, printer failure, a blank computer screen, and many other issues. According to the research report by Ponemon, the average cost of an […]
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  1. Cybersecurity
  2. Edge Computing
  3. IoT Devices

The future of IT ecosystems: How IoT and edge computing can pave the way

Historically, IT departments in enterprises have managed centralized data centers. All data would funnel into these hubs to be processed, analyzed, and stored. But, with the rapid deployment of IoT devices, such a centralized approach becomes less feasible. Transmitting vast amounts of data from geographically dispersed devices to a central location introduces latency, costs, and […]
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  1. Good Reads
  2. ITOps

Unable to accurately measure IT success? Watch out for these 7 KPIs

The right KPIs are critical for optimizing IT management lifecycles. With the right set of metrics, organizations can objectively measure their IT function’s performance and identify areas for improvement. These service and operational KPIs often act as a compass, guiding IT teams to help drive operational excellence and achieve strategic alignment with organizational goals. Let’s […]
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12560 min
  1. Good Reads
  2. ITOps

From legacy to leading-edge: 7 ways to strengthen the IT backbone of FinOps in 2024

A decade ago, FinOps was primarily entrenched in legacy systems. These systems, while reliable, often lacked the agility and efficiency required in a fast-paced, technology-driven world. Organizations had their financial operations hamstrung by clunky interfaces, limited integration capabilities, and manual processes.  As you already know, there has since been an unprecedented evolution of automation, cloud […]
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  1. Customer Success
  2. Customer Support
  3. Good Reads

The art and science of bridging the goals of IT teams and customer success teams

The IT department designs, implements, and maintains the technology backbone of any enterprise’s operations. Their decisions about systems architecture, software deployment, and security directly influence the daily tools and platforms the customer success team uses. In turn, the customer success team, constantly interacting with clients, provides invaluable feedback on system functionalities, performance issues, and user […]
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18647 min
  1. Good Reads
  2. ITSM

Loan application processing: How does ITSM streamline credit approval?

Is it accurate that the loan application process involves a thorough evaluation by lending institutions to assess borrowers’ creditworthiness? Based on this assessment, do lenders decide whether to approve or decline loan applications?   Does this complex process frequently encounter challenges, resulting in lengthy processing times and a higher risk of inaccuracies? This blog provides insights […]
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  1. AI
  2. Good Reads

Trouble retaining top IT talent? Here’s a guide to hiring and retaining IT teams

Building and retaining skilled IT teams is no minor feat since these professionals are pillars of innovation, service quality, and market competitiveness. Yet, many companies face the challenge of retaining them. Unfortunately, high turnover disrupts continuity, increases recruitment and training expenses, and results in the loss of invaluable knowledge. Addressing this retention challenge becomes a […]
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386 min
  1. Cybersecurity
  2. Good Reads
  3. ITSM
  4. Zero Trust Security

Fraud prevention and detection: ITSM’s role in banking security

Have you noticed a surge in banking fraud lately? It’s not just about financial losses; it’s also about eroding trust of customers.  In our digital age, where online transactions and electronic banking are on the rise, Is it creating opportunities for fraudsters?  According to SEON’s ‘Global Banking Fraud Index 2023,’ the global neobank market witnessed […]
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  1. Digital Employee Experience (DEX)
  2. Good Reads

Lead through change: An IT manager’s guide to digital transformation

It’s been years since the role of an IT manager has transcended traditional boundaries, going beyond maintaining systems. They are now at the nexus of managing sophisticated IT infrastructures that anchor enterprises in an age of relentless technological progression. Digital transformation, in this context, is about fundamentally rethinking how IT infrastructure can serve as a […]
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