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Freshdesk vs. Zendesk vs. Infraon in 2025

IT operations management (ITOps) encompasses a range of activities and processes involved in managing an organization’s IT infrastructure. While essential for maintaining a smooth and efficient IT environment, ITOps management can present several challenges. Here are five reasons: Related article: Zendesk vs Atlassian vs Infraon in 2025 5 challenges of ITOPs management So, ITOps management […]
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Why enterprises need MSPs equipped with advanced asset management expertise

In modern IT ecosystems, Managed Service Providers (MSPs) ensure the smooth operation of organizations’ technology infrastructure. Among their responsibilities, asset management is a key component. MSPs leverage advanced technology to automate tasks such as inventory tracking, software updates, and license management. This automation reduces manual workload and enables MSPs to allocate resources while dealing with […]
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The art and science of bridging the goals of IT teams and customer success teams

The IT department designs, implements, and maintains the technology backbone of any enterprise’s operations. Their decisions about systems architecture, software deployment, and security directly influence the daily tools and platforms the customer success team uses. In turn, the customer success team, constantly interacting with clients, provides invaluable feedback on system functionalities, performance issues, and user […]
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2493 min
  1. AI
  2. ITOps

What is the Impact of Datacenter Management on ITOPs in 2025? 

Datacenter management is the coordinated oversight of a datacenter’s physical and virtual infrastructure, encompassing servers, storage, networking hardware, and the software solutions that manage and optimize these resources. This domain is critical in the broader scope of Information Technology Operations (ITOps) by ensuring that datacenter resources are efficiently utilized, well-maintained, and securely operated. The management […]
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6987 min
  1. Good Reads
  2. ITOps
  3. Network Management
  4. Network Performance Monitor

Role of Configuration Management in Network Management

Network management ensures optimal network operation, maintenance, and administration through various activities and protocols. A key element is configuration management, which involves the detailed recording and updating of information related to an enterprise’s hardware and software, such as network addresses, firmware versions, and software configurations. This process is crucial for maintaining system organization, documentation, and […]
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129416 min
  1. Good Reads
  2. Remote Asset Monitoring
  3. Server Monitoring Software

Must-Have Features of Endpoint Management Software

As the digital workspace expands, so does the complexity of managing it. Endpoint management software simplifies this complexity and safeguards the network against potential threats. Basically, endpoint management is a strategic approach to overseeing all the devices within a network. So, the importance of selecting the right endpoint management software cannot be overstated, as it […]
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17675 min
  1. AI
  2. Customer Support
  3. Good Reads

AI Agent Assistance for Customer Support: Everything You Should Know

Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance. Related blog: Transforming Customer […]
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  1. AI
  2. Good Reads

How Gen-AI based agents simplify the lives of IT admins

IT administrators shoulder numerous responsibilities to ensure the smooth operation of technology infrastructures. These include managing networks, data security, and system updates. However, the complexity of modern IT environments often overwhelms these tasks due to the sheer volume of work, presenting a huge challenge. Gen-AI offers a transformative solution by streamlining these processes and significantly […]
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96014 min
  1. AI
  2. Good Reads
  3. ITSM

How IT admins can use Gen AI to manage IT service requests

In today’s technology-driven organizations, IT administrators face an ever-growing volume of IT service requests ranging from routine troubleshooting to complex system integrations. As the backbone of operational efficiency, they are continually searching for methods to streamline workflows and improve response times without affecting the service quality. Enter Generative AI is a transformative tool that has […]
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34202 min
  1. AI
  2. Good Reads
  3. ITSM

The importance of CSI in ITSM frameworks: What do modern enterprises need to know?

Modern enterprises face numerous challenges in maintaining and improving service delivery. These range from rapidly changing technological advancements to escalating customer expectations and the need for agile responses to market shifts. It’s why, as the name implies, Continuous Service Improvement (CSI) is a huge part of IT Service Management (ITSM). CSI represents a systematic approach […]
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1333 min
  1. Good Reads
  2. Network Configuration Management
  3. Network Management

A Ten-Point Guide to Selecting the Right Network Configuration Management Tool

Network configuration management tools help in maintaining the health and performance of a network. Organizations can manage their network configurations correctly, reducing the risk of configuration errors and ensuring consistency across network devices. They can also enhance their network’s security and compliance by choosing the right tool, thereby protecting their assets and optimizing operational performance. […]
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  1. Asset Management
  2. Good Reads
  3. ITAM

Leveraging IT Asset Insights for Smoother Banking Operations

In banking, effectively leveraging IT asset insights through analytics and reporting can lead to significant operational improvements. These insights help banks optimize their IT infrastructure, enhance security, and improve service delivery. It’s why they need a fully integrated asset management platform. This platform should provide detailed analytics and reporting capabilities, helping banks optimize their IT […]
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  1. Good Reads
  2. ITOps
  3. ITSM
  4. Network Availability Monitoring Tools

10 Reasons Why Effective Kubernetes Monitoring is a Must-Have in ITOps

The implementation and management of containerized applications using Kubernetes have become increasingly prevalent. It has made a huge difference to critical aspects of ITOps, such as Network Management Systems (NMS), IT Service Management (ITSM), and IT Infrastructure Monitoring (ITIM) frameworks.  Related blog: Why AI-enabled ITOPs is critical for smarter banking operations Let’s look at ten […]
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  1. AI
  2. Good Reads
  3. Workflow Automation

IT workflow automation: Empowering telcos to improve staff productivity

Companies in the telecom sector are continually grappling with complex IT workflows that span vast infrastructures and customer service demands. These workflows involve managing large-scale networks, ensuring consistent service delivery, and rapidly addressing maintenance and customer support issues. The challenge intensifies with the need to integrate new technologies, comply with regulatory standards, and protect against […]
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12861 min
  1. AI
  2. Good Reads
  3. Helpdesk Software

Impact of new-age IT admins on the helpdesk ecosystem

The IT helpdesk has traditionally been the cornerstone of organizational support, tasked primarily with resolving technical issues and maintaining the robustness of IT infrastructure. These helpdesk ecosystems have long been characterized by their reactive nature, focusing on troubleshooting and resolving immediate IT problems as they arise. Traditionally, IT administrators played a central role in this […]
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