IT Service Desk Explained: Roles, Benefits & Tools for Modern IT Teams Unlike ad-hoc support channels, a service desk operates with defined processes. Requests enter through formal intake paths, move through categorization and assignment, and close with documented outcomes. This structure helps with accountability, reporting, and service quality measurement across IT operations. What Is an IT Service Desk? An IT service desk serves as the central point where users interact with IT for assistance, […] Written by Ganesh N Kumar February 20, 2023March 9, 2026
Steps to Share Your Infraon Experience on G2 Overview: Submitting your first G2 review might seem daunting, but we’re here to make it easy. In this guide, you’ll find simple, step-by-step instructions for posting your review on G2. Your feedback is invaluable, not only to us but also to other customers who rely on honest reviews to make informed decisions. We’ve designed this […] Written by Deepak Kumar S October 17, 2024January 29, 2025
AIOps is Here – and BSFI Will Never Be the Same The BFSI industry is undergoing a huge transformation – driven by Artificial Intelligence for IT Operations (AIOps). The timing couldn’t be more appropriate as financial institutions grapple with increasing IT complexity, stringent regulatory requirements, and the need for seamless operations. The reality is that the industry is characterized by a high volume of transactions, stringent […] Written by Ganesh N Kumar July 2, 2024December 30, 2024
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Asset Management Barcode Asset Tracking System for Better Experience What’s the first thing that comes to your mind when you think of assets? For most people, assets are the most expensive possessions, like a house or other kinds of investments. But, for a business leader like you- they can be assets such as sophisticated infrastructure, machines, equipment, or vehicles. However, owning assets is not […] Written by Soumya Nandhakumar January 13, 2025April 7, 2025
Workflow Automation Workflow Automation Tools for SME Growth in 2026 In today’s fast-paced business world, workflow automation for small businesses is no longer a luxury—it’s a necessity. Small business owners often juggle countless repetitive tasks like tracking expenses, managing invoices, and reconciling accounts. These time-consuming processes can slow growth and reduce productivity. Automation is the solution. By streamlining tedious operations, automation frees up valuable time, […] Written by Ganesh N Kumar January 3, 2025February 16, 2026
Good Reads CIO vs CTO: What’s the Difference? Introduction In the digital age, technological leadership has proved pivotal for businesses to remain competitive, stand out, and be innovative and agile. The Chief Information Officer (CIO) and the Chief Technology Officer (CTO) are crucial in this landscape. While these titles seem very similar, their responsibilities, areas of focus, and contributions to an organization differ […] Written by Soumya Nandhakumar December 21, 2024April 7, 2025
ITOps Top 25 SaaS Management Platforms SaaS Management Platforms (SMPs) are game-changers for organizations managing multiple software subscriptions. They simplify control, cut unnecessary costs, enhance security, and allow easy scalability. By offering clear insights into usage and expenses, Infraon’s SMP empowers businesses to make smarter decisions, making them a must-have for any SaaS organization looking to thrive. Related blog: A Ten-Point […] Written by Soumya Nandhakumar November 13, 2024July 15, 2025
Good Reads Steps to Share Your Infraon Experience on G2 Overview: Submitting your first G2 review might seem daunting, but we’re here to make it easy. In this guide, you’ll find simple, step-by-step instructions for posting your review on G2. Your feedback is invaluable, not only to us but also to other customers who rely on honest reviews to make informed decisions. We’ve designed this […] Written by Deepak Kumar S October 17, 2024January 29, 2025
Good Reads The Future of FinOps: Maximizing Gen AI Power As financial operations (FinOps)advance, the integration of next-generation artificial intelligence (Gen AI) is set to play a bigger role. The capabilities of Gen AI in FinOps are vast, offering opportunities for improved data analysis, automation, and decision-making. Of course, data analysis is central to FinOps, and Gen AI can enhance this process. Traditional methods tend […] Written by Soumya Nandhakumar August 8, 2024December 30, 2024
AI Workflow Automation Why AI-Enabled Workflow Automation is BFSI’s Not-So-Secret Ally? The Banking, Financial Services, and Insurance (BFSI) sector operates within a highly complex and regulated environment. Every operation must be planned and executed to ensure seamless service delivery and regulatory compliance. To achieve this, organizations are increasingly turning to Workflow Automation Software to streamline and standardize processes across departments. Managing IT operations in BFSI involves […] Written by Deepak Gupta July 24, 2024April 10, 2025
AI Good Reads 5 Ways Insurance Companies Enhance IT Staff Productivity Boosting IT productivity in insurance companies presents unique challenges due to the complexity of their IT infrastructure and the strict regulatory framework they must navigate. The IT environments of these firms consist of numerous legacy systems, varied data sources, and workflows closely linked with business operations. Related blog: IT workflow automation: Empowering telcos to improve […] Written by Ganesh N Kumar July 19, 2024July 9, 2025
Good Reads Network Configuration Management Network Management Network Performance Monitor How to Streamline Telecom Network Management with GenAI Telecom has been a low-margin and high-spend industry. The profit by the top 10 operators since 2019 has just increased by 2.7%, while continuous spending is going to roll out 5G networks. Amidst the high competition, effective solutions are needed to recover and power through. Telecom network management is a critical yet complex task that […] Written by Soumya Nandhakumar July 8, 2024July 14, 2025
Good Reads Network Configuration Management Network Monitoring System Everything you need to know about Network Configuration Managers Network Managers have emerged as crucial tools for simplifying complex network infrastructures and ensuring optimal performance. This blog aims to provide a comprehensive overview of NCMs, their benefits, and how NCM solutions can help your business. Related blog: Role of Configuration Management in Network Management What is a Network Manager? A Network Manager is a […] Written by Soumya Nandhakumar July 3, 2024July 14, 2025
AI AIOps Good Reads AIOps is Here – and BSFI Will Never Be the Same The BFSI industry is undergoing a huge transformation – driven by Artificial Intelligence for IT Operations (AIOps). The timing couldn’t be more appropriate as financial institutions grapple with increasing IT complexity, stringent regulatory requirements, and the need for seamless operations. The reality is that the industry is characterized by a high volume of transactions, stringent […] Written by Ganesh N Kumar July 2, 2024December 30, 2024
AI Asset Management Good Reads ITAM Return on Investment How Financial Institutions Can Maximize the ROI of IT Assets In the financial sector, managing IT assets can present a complex set of barriers due to the industry’s complexity and regulatory demands. Management strategies can greatly enhance the Return on Investment (ROI) of these assets. After all, the financial industry operates in a highly regulated environment that demands rigorous oversight and compliance. The range of […] Written by Soumya Nandhakumar July 1, 2024July 7, 2025
