Beyond IT: Diversifying Services Offered by MSPs Managed Service Providers (MSPs) have traditionally been focused on IT services, offering solutions like network management, data backup, and cybersecurity. However, the evolving market demands and the increasing complexity of business operations have pushed MSPs to diversify their service offerings beyond traditional IT solutions. This expansion reflects the need to adapt to the needs of […] Written by Mohitakshi Agrawal February 20, 2024July 4, 2025
What is File Transfer Protocol (FTP)? Introduction to File Transfer Protocol (FTP) In today’s digital world, transferring data over networks is essential for businesses and individuals. File Transfer Protocol (FTP) is a standard method used to send and receive files between computers over the internet. The FTP protocol enables efficient file transfers, making it easier to share large files securely. However, […] Written by Soumya Nandhakumar May 12, 2025September 30, 2025
How to Streamline Telecom Network Management with GenAI Telecom has been a low-margin and high-spend industry. The profit by the top 10 operators since 2019 has just increased by 2.7%, while continuous spending is going to roll out 5G networks. Amidst the high competition, effective solutions are needed to recover and power through. Telecom network management is a critical yet complex task that […] Written by Soumya Nandhakumar July 8, 2024July 14, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Cybersecurity Good Reads security management Zero Trust Security 7 Firewall Management Best Practices in 2026 Introduction In today’s digital world, firewall management is a key part of IT security, acting as the first line of defense against cyber threats. A firewall helps monitor and control network traffic, ensuring only authorized data passes through while blocking malicious activities. With cyber threats evolving rapidly, firewall protection has become more crucial than ever […] Written by Soumya Nandhakumar May 7, 2025March 25, 2026
Asset Management Good Reads ITIM Network Management Modern IT Infrastructure Management: Three Pillars for Success in 2026 Introduction IT infrastructure is the backbone of every modern business, supporting operations, data management, and digital services. As companies progress towards digital transformation, a strong and flexible IT infrastructure becomes more important than ever. By 2026, success in IT infrastructure management will depend on three key pillars. Automation & AI-driven IT Infrastructure Management will enhance […] Written by Sudhakar Aruchamy May 2, 2025February 12, 2026
AI Gen AI Myths Holding You Back? Just “Neil Armstrong” It Neil Armstrong took one step. Then everyone followed. Generative AI is in that same moment right now. It’s everywhere. In strategy decks, vendor demos, and weekly status updates. However, only a few teams are willing to take the first real step towards gen ai adoption. Basically, everyone wants to see results, but no one wants […] Written by Soumya Nandhakumar April 29, 2025April 30, 2025
Inventory Management Poor Inventory Management Examples Made by Huge Brands Introduction Effective inventory management is vital for businesses to maintain smooth operations, control costs, and meet customer demands on time. Without proper tracking, companies risk stock shortages, excess inventory, poor inventory management or mismanagement, which can lead to financial losses. Many companies with inventory face challenges like inaccurate demand forecasting, supply chain disruptions, and storage […] Written by Soumya Nandhakumar April 28, 2025February 12, 2026
Good Reads Helpdesk Software ITAM ITIM ITSM What are Operational Support Systems (OSS) in Telecom? Introduction: Understanding OSS in Telecom The telecom industry has undergone a massive transformation due to increasing demand for high-speed connectivity, next-generation network infrastructure, and seamless service delivery. To keep up with this complexity, telecom service providers rely on operational support systems—a suite of specialized software solutions designed to manage, monitor, and optimize networks and services. […] Written by Deepak Kumar S April 24, 2025April 15, 2026
Good Reads The Importance of SOC 2 Certification for Building Customer Trust Companies entrust service providers with sensitive data like customer records, financial details, and intellectual property, which demand rigorous security and reliability. SOC 2 certification (Service Organization Control 2), developed by the American Institute of Certified Public Accountants (AICPA), is a globally recognized standard that validates an organization’s commitment to data protection and operational excellence. For SaaS, […] Written by Soumya Nandhakumar April 23, 2025June 18, 2025
Good Reads Workflow Automation Why Automation Only Works When Someone Owns the Outcome Here’s the automation dream: click a button, walk away, sip coffee, bask in the glow of flawless execution. Servers behave. Pipelines hum. Metrics sparkle. Nobody panics. Even market studies say it’s worth big bucks. For instance, even the global intelligent process automation market is expected to reach over $25.9 billion by 2027. Reality, of course, […] Written by Soumya Nandhakumar April 21, 2025April 21, 2025
Asset Management The Importance of Reporting in Asset Management Effective asset management reporting is crucial for organizations aiming to optimize resource utilization, minimize costs, and maintain operational efficiency. Central to this process is robust reporting, which provides actionable insights into asset performance, utilization, and lifecycle management. This blog delves into the significance of reporting in asset management, exploring various report types, key components, benefits, […] Written by Ganesh N Kumar April 18, 2025April 18, 2025
Asset Management Telcom The Impact of Digital Transformation in Telecom Introduction: Understanding Digital Transformation in Telecom The telecom industry is at the forefront of digital transformation, driven by rapid technological advancements, evolving customer demands, and an increasingly competitive market. Digital transformation in telecom is not just about adopting new technologies; it’s about redefining business models, enhancing operational efficiency, and improving customer experience. With the rise […] Written by Ganesh N Kumar April 14, 2025August 18, 2025
Asset Management Asset Tracking Barcode Asset Management Inventory Management Buying an Inventory Tagging System: What You Should Know An inventory tagging system is essential for businesses to track and manage stock efficiently. By attaching unique tags or labels to each item, companies can maintain accurate inventory data, reduce errors, and improve overall efficiency. This ensures seamless order fulfillment and prevents stock shortages or overstocking, which can impact business operations. A well-structured inventory labeling […] Written by Mohitakshi Agrawal April 11, 2025April 11, 2025
Asset Management Asset Tracking Barcode Asset Management Inventory Management The Importance of IT Inventory Audits Introduction: The Importance of Inventory Audits IT Inventory Audits are critical in ensuring that businesses maintain accurate records of their assets, reducing financial risks and operational inefficiencies. These audits help companies verify stock levels, prevent losses, and optimize resource allocation. Proper inventory management, supported by regular stock audits, contributes directly to profitability by reducing waste, […] Written by Soumya Nandhakumar April 7, 2025April 11, 2025
Asset Lifecycle Management Asset Maintenance Software Asset Management Good Reads 5 Benefits of an IT Asset Disposition Plan Introduction: Understanding IT Asset Disposition (ITAD) IT asset disposition plan (ITAD) is the process of securely managing and disposing of outdated or unwanted IT equipment, such as computers, servers, and networking devices. It ensures that sensitive data is permanently erased, hardware is either recycled or repurposed, and disposal follows environmental regulations. A proper IT asset […] Written by satishkumar April 4, 2025April 11, 2025