Key Steps for IT Service Desk When You are Struggling The modern business landscape relies heavily on technology, and an efficient IT service desk is essential for keeping an organization’s operations running smoothly. Unfortunately, IT service desks can often become overwhelmed with requests and unable to deliver the quality of service needed. It can lead to frustrated end-users, lost productivity, and decreased customer satisfaction. Fortunately, […] Written by Pon Vijaya Raghvan February 20, 2023November 20, 2024
How Real-Time Network Monitoring Can Solve Key IM Challenges Real-time network monitoring is an integral part of modern network management, offering a wide array of capabilities and benefits to ensure network integrity and performance. This dynamic approach encompasses the continual gathering and examination of data from a multitude of sources, such as network traffic, system logs, and performance metrics, providing a real-time overview of […] Written by Ganesh N Kumar April 30, 2024April 30, 2024
Best Practices for Remote Monitoring and Management for MSPs in 2025 The shift towards remote work has accelerated significantly. The recent statistics from FlexJobs indicate that 8 in 10 people work remotely. These stats emphasize the critical role of Remote Monitoring and Management in 2025 in ensuring the seamless functioning of IT infrastructures for MSPs. However, RMM is not a static service that can be delivered […] Written by Nayeema Tabassum March 19, 2024July 4, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Asset Management Good Reads ITAM Seamless IT Asset Onboarding is the Need of an Hour for Banks In today’s banking environment, a smooth IT Assets Onboarding process is extremely important. It minimizes disruptions, accelerates the deployment of new technologies, and ensures that all systems function cohesively. It is important in the banking sector, where even minor delays or errors can have a huge impact. Related blog: Why AI-enabled ITOPs is critical for […] Written by Gayathri R L May 31, 2024July 4, 2025
Good Reads ITOps Why unified ITOps analytics and reporting is key for telecom companies The telecommunications sector, a leader in technological advances, relies heavily on ITOps Telecom strategies to manage its complex infrastructure and service offerings. Strong IT operations are vital in today’s data-driven world—where uninterrupted connectivity and instant access are non-negotiable. Telecom companies deal with massive data traffic, dynamic network management, and constant customer interactions, making ITOp Telecom […] Written by Samaresh Mandal May 30, 2024July 14, 2025
Good Reads Vendor Management Importance of Vendor Management for Telecom The telecom industry is undergoing a period of phenomenal transformation. This transformation is driven by factors like the surging demand for 5G, the Internet of Things (IoT), and ever-changing customer expectations. Telecom companies are constantly on their toes to deliver cutting-edge solutions. Amidst this, one often overlooked aspect holds immense significance: Vendor management services for […] Written by Nayeema Tabassum May 29, 2024July 4, 2025
AI Asset Management Helpdesk Software ITOps ITSM Network Configuration Management Why AI-enabled ITOPs is critical for smarter banking operations Banks face numerous challenges, from managing vast amounts of data to ensuring robust security measures and maintaining regulatory compliance. That’s where AI in Operation Management plays a critical role—offering a powerful solution by automating routine tasks, enhancing predictive capabilities, and providing real-time insights to streamline banking operations. It’s how banks can remain competitive, secure, and […] Written by Manjeet Gupta May 24, 2024July 4, 2025
Asset Management Good Reads It’s time to go beyond spreadsheets for telecom asset management Telecom companies manage a vast array of assets, including physical infrastructure and digital resources. Effective telecom asset management is crucial for tracking these assets, ensuring compliance, and maintaining up-to-date records. Spreadsheets, while familiar and straightforward, fail to meet these requirements effectively. Hence, the traditional reliance on spreadsheets for managing IT operations often fails to address […] Written by Gayathri R L May 23, 2024July 4, 2025
Cybersecurity ITOps Network Monitoring System Remote Asset Monitoring How integrated ITOPs can enhance security and compliance in banking Security breaches can be a ‘make or break’ moment for banks since they may result in severe consequences. Some of the fears are financial losses, legal penalties, and reputational damage. After all, a single breach can undermine user confidence while causing major business loss. Additionally, banks may face regulatory fines and increased scrutiny from oversight […] Written by Ramesh Pratap Tiwari May 21, 2024April 11, 2025
AI Asset Management Good Reads ITAM ITOps Why IT admins and Gen AI need to work together The role of IT administration has become increasingly crucial for the smooth operation of modern enterprises in the current digital-first climate. With the evolution of technology, the emergence of the role of generative AI (Gen AI) has opened new avenues for innovation and efficiency. This blog aims to delve into the synergistic relationship between IT […] Written by Muddada Shyam Sunder May 16, 2024July 9, 2025
Good Reads ITSM Workflow Automation How Workflow Automation Frees IT Admins to Maximize Their Potential In modern business environments, IT administrators help support and maintain the overall technological infrastructure of organizations. With the rise of workflow automation in IT operations, there is a marked increase in productivity and operational performance. Workflow automation in IT operations refers to the strategic application of technologies to carry out routine, complex tasks that traditionally […] Written by PRAVEEN SINHA May 14, 2024March 20, 2025
Good Reads User Experience Why User Experience is a Top Priority for IT Admins in 2025 Traditionally, IT administrators have been the backbone of business technology, managing everything from server setups to network security. As technology advances, so do the tools and systems that IT administrators must use and manage. The integration of more advanced systems management tools requires administrators to adapt to new workflows and interfaces. Improved user experience (UX) […] Written by Naveen Kumar AG May 13, 2024July 4, 2025
Good Reads Remote Access Remote Asset Monitoring Importance of access point monitoring in 2025 The evolution of access point monitoring reflects the broader trajectory of technological advancement and changing security paradigms within IT environments. Initially, access point monitoring was a relatively straightforward process focused on securing physical entry points and logging basic user activities within systems. In these early stages, the emphasis was on controlling access to physical assets […] Written by Sachin Kumar May 12, 2024January 6, 2025
Good Reads Why IT admins prefer using all-in-one products to drive IT excellence Enterprises across various sectors are increasingly finding value in the SaaS ecosystems, rapidly integrating solutions such as ERP, HRMS, and CRM into their operations. These applications, developed by numerous OEMs, are crafted to address distinct elements of an enterprise’s technology needs. Some vendors specialize in creating targeted, best-in-class products dedicated to optimizing specific functions within […] Written by Manjeet Gupta May 11, 2024July 4, 2025
Good Reads Remote Access RMM(Remote Monitoring and Management) How to Pick the Perfect Remote Monitoring and Management Software for Your Network The reliance on network infrastructure has become more pronounced than ever since the pandemic. As businesses are routing to hybrid work models, the need for a robust Remote Monitoring and Management (RMM Software) is of prime importance. The consequences of network downtime that leads to security breaches are not just operational; they can be financially […] Written by Nayeema Tabassum May 10, 2024June 26, 2024
