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self service portals

Self-Service Portals: Features, Benefits & Use Cases in IT and HR

The volume of repetitive service requests, from leave applications to password resets, grows exponentially. To manage this surge, more teams are turning to self-service portals. These platforms provide users with direct access to information, support, and tools, eliminating dependency on helpdesk agents or HR teams for routine tasks. By offering a streamlined interface, employee self-service […]
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predictive monitoring

Predictive Monitoring: AI Strategies to Reduce Downtime and Boost IT Visibility

Modern IT environments are vast, distributed, and constantly evolving. As infrastructure grows more complex, traditional monitoring tools that only react to failures fall short. Predictive monitoring changes the equation by forecasting issues before they impact performance or availability.  By combining infrastructure monitoring with real-time insights from predictive analytics, IT teams can follow intuitive steps to […]
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12270 min

Release Management: Process Steps, Tools & Best Practices for ITSM 

Software delivery can derail quickly without structure. Version mismatches, failed rollbacks, broken features, these are often symptoms of a weak or unclear release management process.  Release management brings order to the chaos by defining how features, bug fixes, and system updates move from development to production. It sets expectations, aligns timelines, and reduces deployment risk.   […]
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  1. ITOps

What are the common challenges in IT Operations management?

ITOM Software manages the day-to-day operations of an information technology (IT) department. The goal of IT operations management is to ensure that the department runs smoothly and efficiently while meeting the business’s needs. However, ITOM can be a challenge, as several factors must be considered. IT operations management has been encountering a few challenges recently, […]
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Best CMMS Software Features and Its Benefits
  1. CMMS
  2. Video Blogs

Best CMMS Software Features and Its Benefits

Do you want to streamline maintenance operations and increase efficiency in your business? An effective Computerized Maintenance Management System (CMMS) is the key to unlocking those benefits. CMMS software is a powerful tool to help you manage maintenance activities, inventory levels, and other related tasks. This article will discuss the best CMMS software features and […]
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  1. Asset Management
  2. Infrastructure Asset Management

Best Practices in Infrastructure Asset Management

Infrastructure asset management is an essential component of any successful business. It requires planning and thoughtful execution in order to ensure the longevity and efficiency of the organization’s assets. This article will discuss the best practices in infrastructure asset management and how they can help businesses achieve their operational goals. We will also cover the […]
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  1. Asset Management

Poor Asset Management: Understanding Its Consequences and Path to Improvement

Asset management is an integral part of any business, large or small. Companies can encounter various issues impacting their operations and profitability without proper management. This article will discuss the top problems caused by poor asset management and how businesses can avoid them. We’ll explore some common concerns that can arise. By the end of this […]
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  1. Alternative to VPN

VPN Alternatives: What are the best VPN Alternatives for your business today?

VPN Alternatives: In today’s world, where everyone is working from home, one particular term may resonate with everyone, old and young—that is a “virtual private network,” also popularly known as a VPN. A VPN ensures that a secure remote access connection is established between employees and the private corporate network. With the help of a […]
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TOP PICKS IN “CUSTOMER SUCCESS”

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infraon aiops 01 min
  1. AI
  2. AIOps
  3. Good Reads

How Infraon AIOPS makes capacity planning a breeze

 In recent years, traditional IT management techniques have found it extremely challenging to navigate the speed and volume of innovation especially when it comes to capacity planning. It has led to the emergence of Artificial Intelligence for IT Operations (AIOps) to enable measurable digital transformation. As companies recognized the vast potential of AI, investments in […]
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Help Desk metrics to measure support performance Infraon
  1. Helpdesk Software

A Close Look Into Helpdesk Metrics & Service Desk KPIs

How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement?  You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses […]
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