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self service portals

Self-Service Portals: Features, Benefits & Use Cases in IT and HR

The volume of repetitive service requests, from leave applications to password resets, grows exponentially. To manage this surge, more teams are turning to self-service portals. These platforms provide users with direct access to information, support, and tools, eliminating dependency on helpdesk agents or HR teams for routine tasks. By offering a streamlined interface, employee self-service […]
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predictive monitoring

Predictive Monitoring: AI Strategies to Reduce Downtime and Boost IT Visibility

Modern IT environments are vast, distributed, and constantly evolving. As infrastructure grows more complex, traditional monitoring tools that only react to failures fall short. Predictive monitoring changes the equation by forecasting issues before they impact performance or availability.  By combining infrastructure monitoring with real-time insights from predictive analytics, IT teams can follow intuitive steps to […]
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12270 min

Release Management: Process Steps, Tools & Best Practices for ITSM 

Software delivery can derail quickly without structure. Version mismatches, failed rollbacks, broken features, these are often symptoms of a weak or unclear release management process.  Release management brings order to the chaos by defining how features, bug fixes, and system updates move from development to production. It sets expectations, aligns timelines, and reduces deployment risk.   […]
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Ticket Management Software
  1. Ticket Management

Understanding the Different Features of Ticket Management Software

Ticket management software is a valuable tool used to streamline and enhance customer support and issue resolution processes. It provides a centralized system for receiving, tracking, and resolving customer inquiries, complaints, and service requests, known as tickets. Features of ticket management software Here are some key features commonly found in ticket management software: Conclusion: Ticket […]
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  1. Asset Management
  2. ITAM
  3. Pricing Guide & Comparisons

Freshservice Asset Pricing Plan And Cost Guide

Managing IT assets can be a challenging task for businesses of any size. Whether it’s hardware, software, or other technology resources, keeping track of everything and ensuring it is all up-to-date and functioning properly is essential to maintain a competitive edge. Freshservice is a cloud-based IT service management (ITSM) software that helps organizations streamline their […]
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  1. ITSM
  2. Pricing Guide & Comparisons

BMC Helix ITSM (Remedy) Pricing 2025

BMC Helix ITSM (Information Technology Service Management) is a powerful and comprehensive platform designed to streamline and optimize IT operations within an organization. With its advanced capabilities and user-friendly interface, it has become a leading ITSM solution on the market. However, as with any technology solution, the cost is a major consideration for businesses adopting […]
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  1. Helpdesk Software
  2. Software Alternatives

Freshservice Alternatives & Competitors in 2025

Are you looking for a Freshservice competitor or alternatives?  Look over and compare the list of the best helpdesk solutions that offer similar features at the most affordable prices. Automate your business operations by selecting the top Freshservice competitor that can meet your organization’s requirements. Related blog: Best Lansweeper Alternatives and Competitors in 2023 Freshservice […]
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  1. Helpdesk Software
  2. Software Alternatives

5 Best Zendesk Competitors and Alternatives in 2025

Customer service is more crucial than ever in today’s fast-paced business world. Customers expect prompt and efficient service, and organizations that fail to provide it risk losing customers and revenue. As a result, many organizations are turning to customer care software to help them manage their support operations and increase customer satisfaction.  Zendesk is a […]
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  1. Asset Management
  2. ITAM
  3. Pricing Guide & Comparisons

Lansweeper Pricing Plan & Cost Guide

Managing your IT assets manually can be an exhausting and expensive endeavor. If you want a comprehensive solution to streamline the process, look no further than IT asset management (ITAM). Several tools can help you efficiently manage your IT assets. This article looks at Lansweeper and Lansweeper Pricing, an all-in-one platform that offers complete visibility […]
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Best Lansweeper Alternatives and Competitors in 2025
  1. Asset Management
  2. ITAM
  3. Software Alternatives
  4. Video Blogs

Best Lansweeper Alternatives and Competitors in 2025

As organizations grow and become more complex, the need for effective IT asset management becomes increasingly important. One popular tool for IT asset management is Lansweeper, which provides an all-in-one solution for discovering, managing, and securing IT assets. However, while Lansweeper is a popular choice, it is not always the best fit for every organization. […]
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The 8 Best IT Hardware Inventory Management Tools in 2025
  1. Asset Management
  2. Hardware Asset Management
  3. Hardware Inventory Management
  4. Software Alternatives
  5. Video Blogs

The 8 Best IT Hardware Inventory Management Tools in 2025

With the increasing reliance on technology in all aspects of business, managing and maintaining IT hardware is a critical task. An effective IT hardware inventory management system can help organizations to improve their productivity, reduce costs, and minimize downtime due to hardware failure.  Related article: The 7 Best IT Asset Inventory Software Why IT hardware […]
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The 7 Best Fixed Asset Tracking Software in 2025
  1. Asset Management
  2. Asset Tracking
  3. Fixed Asset Management
  4. Software Alternatives
  5. Video Blogs

The 7 Best Fixed Asset Tracking Software in 2025

As businesses grow, fixed asset tracking becomes increasingly important and complex. As a result, fixed asset tracking is a crucial aspect of managing business assets. These assets, which include equipment, vehicles, and other tangible items, are often significant investments for companies, and their value must be accurately recorded and monitored over time. There are many […]
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The 10 Best Fixed Asset Software in 2025
  1. Asset Management
  2. Fixed Asset Management
  3. Software Alternatives
  4. Video Blogs

The 10 Best Fixed Asset Software in 2025

Managing fixed assets can be a complex and time-consuming task, especially for businesses that own a large number of assets. Keeping track of each asset’s location, maintenance history, and depreciation can quickly become overwhelming without the right tools. This is where fixed asset software comes in. Fixed assets are long-term tangible or intangible assets a […]
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TOP PICKS IN “CUSTOMER SUCCESS”

View all in “Customer Success”

support community aid help team assistance concept1 min
  1. Helpdesk Software
  2. Software Alternatives

Elevate Helpdesk System: 10 Niche Solutions to Explore

Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. Without the revenue generated by this transaction, how would they grow and develop more products to sell? Customers fulfill a fundamental need for businesses to thrive and flourish. […]
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