ITSM ITSM: Key Features and Modules ITSM refers to IT Service Management, which simply encapsulates the activity performed by an organization to maintain sustainable information technology infrastructure. It is designed to streamline IT services workflow and, thus, increase productivity. Furthermore, ITSM features include a set of IT policies, processes, and practices that help align IT services with business needs and objectives. […] Written by Deepak Gupta May 24, 2022March 26, 2025
Zero Trust Security Why is it so important for MSPs to have zero trust in the digital age? The pandemic may have accelerated the need for enterprises of all sizes to move towards digital transformation, but the need for zero trust cyber security has existed since before. However, with new actors or hackers, malicious software has also evolved and expanded the cyber threats to a larger attack surface. While enterprises need robust digital […] Written by Satish Kumar May 24, 2022December 30, 2024
Customer Success Is the age-old quote “The Customer is King” still applicable? Treat them as a professional friend instead. Have we often heard phrases like ‘The Customer is King’ and ‘The Customer is Always Right? These phrases have undoubtedly been around for a while but are they still pertinent in this dynamic sales and marketing environment? When you refer to your customers as kings, you inherently place them on a pedestal, a place of […] Written by Preena Singh May 20, 2022April 29, 2024
ITOps Network Monitoring System Top 7 Key Features Your Network Monitoring Software Should Have With the covid-19 pandemic, the demand for broadband communication services has soared and experienced a 60% increase in internet traffic compared to before the crisis However, with prolonged times spent at our homes during the lockdown, continuous network connectivity has become the need of the hour for the entire world. Therefore, it is essential to […] Written by Pon Vijaya Raghvan May 17, 2022December 30, 2024
Customer Success Would you like to build a Customer Success team? Here’s all you need to know about it. Chances are, you have a marketing team to draw in new sales, a content team to put out interesting content, and a sales team to close new customers. But do you have a team to ensure that your customers are happy? After all, happy and loyal customers make a successful business. And this is why […] Written by Harshvardhan Thakur May 13, 2022April 17, 2025
IT Asset Discovery tools Looking to invest in an asset monitoring solution? Here are 7 niche solutions you should check out. Before the pandemic, assets were managed through a spreadsheet or a register and were managed manually by the Asset Manager/IT Agent (in some cases). When the pandemic forced people to work out of their homes, assets management became complex. Manual allocation of assets, monitoring software licenses and upgrades, and keeping track of assets were tedious. […] Written by Ganesh N Kumar May 12, 2022January 9, 2025
Tax Saving Tax Saving Q1 Why is tax saving important? As your career grows and you earn more, tax-saving measures should become an essential part of your tax planning every year. Since higher incomes are subject to higher tax rates, it is prudent to save up as much of your hard-earned income as possible. Tax saving options come in […] Written by Prakash Bhat May 11, 2022July 4, 2023
MSP A killer guide to understanding what to expect from your MSP partner With the constant shifts in the IT landscape, your IT teams must remain agile and adaptable. While it can be incredibly beneficial for a large organization to have in-house IT talent who can manage your IT infrastructure, many are unaware of how difficult it is to maintain that expertise. Whenever you’re responsible for minimizing the […] Written by Abhirup Sarkar May 10, 2022January 3, 2025
Customer Success Is customer success the responsibility of a single team or the whole organization?? Let’s admit it, we all know that it’s a customer’s world. Today, everything is available to customers at the click of a button, and it is the top priority for any organization to achieve maximum Customer Success. Can you believe that there was once a time when there was just one service provider? Now, as […] Written by Ganesh Prabhakaran S May 6, 2022April 17, 2025
