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Year: 2022

customer service stats
  1. Customer Service
  2. Customer Support

Essential Customer Service Statistics for 2024

What do customers really want? This is the question that all businesses, big or small, must answer. After all, without customers, there would be no business. Understanding what drives customer behavior and how to give them the best possible experience is essential. This article will explore the top service statistics of customers for 2022. Understanding […]
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customer
  1. Customer Service
  2. Customer Support

Best Customer Service Companies in 2024

Customer service is an integral part of running any business. Every customer is deserving of excellent service and attention. When you instill this attitude in your employees and leadership, great things can happen. Staff will feel empowered to make decisions with a conscience, and they will learn how to serve their customers’ best interests. The […]
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solar energy worker blog
  1. Asset Management

Solar Asset Management: The Complete Guide in 2024

In the past decade, solar photovoltaic (PV) systems have increased worldwide. The rise of PV is attributable to many factors, most notably the dramatic decrease in the cost of solar PV modules. Increasing the number of PV systems requires effective solar asset management (SAM). SAM is a relatively new field that encompasses all aspects of […]
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  1. Customer Survey
  2. Customer Service

How to Create Customer Surveys: Steps and Importance

Customer surveys are an essential part of any business. They can help you gather feedback about your products or services. They also help you understand what your customers want and improve your overall customer service. Creating a customer survey can be daunting, but it does not have to be. In this article, we will walk […]
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TOP Network Configuration Management Tools
  1. ITOps
  2. Network Configuration Management

Key Importance of Network Configuration Management

Whether you’re running an enterprise in the IT, banking, or manufacturing sector or an insurance provider, your IT teams need to handle your network connections effectively. Otherwise, you may lose track of connected devices, device configurations and an accurate picture of the device connections. Without an up-to-date record of device configurations, your teams will be […]
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CMMS 1
  1. CMMS
  2. Solutions

Common CMMS Software Mistakes in implementation

Technology developments over the previous few decades have fundamentally altered the maintenance and dependability sector. Businesses have substantially invested in automation and technology to decrease employee overhead, enhance product quality, and boost safety. A business must spend an excess of time and money implementing a CMMS.  Utilizing a CMMS to manage your maintenance operations creates […]
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SolarWinds Alternatives 1
  1. ITOps
  2. Network Performance Monitor

Solar Winds Best Alternative – Network Performance Monitoring

Networks are at the core of any company. Even in small or medium-sized businesses, lost productivity because of a network outage can lead to significant financial loss. To help combat this issue, network monitoring solutions enable companies to proactively predict possible outages and resolve any network issues. Network performance monitoring (NPM) helps to keep the […]
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Best Practices for Network Monitoring
  1. ITOps

Network Fault Management and Monitoring: Definition, Benefits, and Guide

Can companies afford to have network breakdowns or downtime in this digital-first era? No, they can’t. With digital transformation taking place across industries and increasing expectations to stay connected wherever you are, companies need to up their game and ensure they provide uninterrupted network services and high performance. Therefore, understanding network fault management and monitoring […]
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  1. Good Reads
  2. Solutions

Best Practices and Processes to Organize Your Work Orders

Most enterprises have a lot of equipment and assets that require routine maintenance, if it is done over time, asset performance starts to decline, and asset breakdown risks rise. The work order process is necessary for maintenance since accurate tracking of the work is very important. It takes a lot of work to process, prioritize, […]
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