What is Problem Management and Other Key ITIL Processes? A robust IT service should include the ITIL problem management process since it is crucial for the long-term supply of services. Understanding the ITIL problem management process flow is vital to any organization when numerous events coincide or the same incident occurs multiple times. When incidents occur, productivity is hampered, and prompt solutions are offered, […] Written by Ganesh Prabhakaran S February 20, 2023July 9, 2025
Importance of Vendor Management for Telecom The telecom industry is undergoing a period of phenomenal transformation. This transformation is driven by factors like the surging demand for 5G, the Internet of Things (IoT), and ever-changing customer expectations. Telecom companies are constantly on their toes to deliver cutting-edge solutions. Amidst this, one often overlooked aspect holds immense significance: Vendor management services for […] Written by Nayeema Tabassum May 29, 2024July 4, 2025
Fraud prevention and detection: ITSM’s role in banking security Have you noticed a surge in banking fraud lately? It’s not just about financial losses; it’s also about eroding trust of customers. In our digital age, where online transactions and electronic banking are on the rise, Is it creating opportunities for fraudsters? According to SEON’s ‘Global Banking Fraud Index 2023,’ the global neobank market witnessed […] Written by Aishwarya R October 17, 2023February 18, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
ITOps Network Performance Monitor Top 3 Network Performance Monitoring Tools in 2025 Today, organizations need to stay protected and optimized for network performance monitoring, security, and load. Without the right network performance tool, an organization cannot function efficiently, and its service-level agreements cannot be fulfilled. Customers may not be satisfied with the timeliness of the products and services, and sales, engineering, support, and customer acquisition teams may […] Written by Vinutha March 29, 2022March 27, 2025
ITSM How to choose the best-fit ITSM software for your fast-growing Tech start-up? Choosing the right IT service management (ITSM) software for your company is crucial since it directly impacts your end-to-end IT service delivery. And, if you’re a start-up, you need to be especially cautious about the software you use. If you choose the wrong IT helpdesk software that doesn’t match your organization’s requirements, you might waste […] Written by Manjeet Gupta March 26, 2022July 14, 2025
Asset Management ITAM How effectively does your IT Asset Management (ITAM) process handle all your top priorities? In a nutshell, IT asset management is the overall process of ensuring seamless and secure asset lifecycles in your IT ecosystem. An effective IT asset management process helps businesses of all sizes to monitor and manage their assets using a systematic approach. With a proven ITAM process, organizations can improve the productivity and efficiency of […] Written by Abhirup Sarkar March 8, 2022March 21, 2025
Asset Management ITAM A look at the must-have features of an IT Asset Management (ITAM) software Tracking and managing IT assets across numerous departments takes significant time and effort, especially if your company uses a manual IT asset management process. This is why businesses turn to ITAM software tools instead of manually managing their IT assets. However, not all IT asset management solutions offer the same benefits. To experience the advantages […] Written by Ganesh Prabhakaran S March 8, 2022April 17, 2025
Asset Management Software Asset Management Top Benefits of Software Asset Management (SAM) The dynamic business world runs on two things – its assets and its liabilities. Therefore, an efficient business is incomplete without implementing software for IT asset management tools in the long run. The pandemic has been a harsh reality, but it is a blessing for many. The global business asset has grown by 11%. They […] Written by Vinutha March 4, 2022July 7, 2025
Asset Management Software Asset Management Seven Best Practices to Ace Your Software Asset Management Did you know that a growing number of companies use an estimated number of more than 100 apps every day? There are many reasons behind this. Companies use free apps three times more than paid ones. With this increasing reliance on software, the demand for software asset management free tools is also on the rise, […] Written by Soumya Nandhakumar March 4, 2022July 7, 2025
Asset Management ITAM Choosing the right IT asset management software isn’t easy – or is it? Best IT Asset management software is an indispensable component of every industry, large or small. It helps manage assets from their purchase to their disposal. Asset management refers to the operation and tracking of assets in an organization. Assets range from cash and cash equivalents to inventories, investments, furniture, vehicles, etc. IT Asset Management software, […] Written by Chandana February 28, 2022July 8, 2025
Asset Management ITAM Say goodbye to booming infrastructure costs by doing IT asset management tool right IT assets are procured because they create value. If they are not managed well, they can create maintenance costs. Most IT infrastructure teams are under constant stress to optimize their IT asset management tools. Their respective company leaderships give them directives to lower operational costs for IT infrastructure. So, the perennial question is – how […] Written by Abhirup Sarkar February 28, 2022June 18, 2025
Asset Management ITAM What Are the Benefits & Best Practices for IT Asset Management? It is a fact that companies need to manage their assets effectively for smooth functioning of the firm. An IT asset management tool looks after the financial and technical needs of an asset and monitors its life expectancy, usage, and integration with other existing software. Implementing the best practices for IT asset management ensures efficient […] Written by Ganesh Prabhakaran S February 28, 2022July 9, 2025
Zero Trust Security How Zero Trust helps banks overcome the biggest challenges of digital transformation Zero Trust is a holistic approach to cybersecurity that emphasizes verification rather than trusting users. The financial sector has always been rife with security threats and a common target for cybercriminals. Enterprises handling financial data are subject to more security protocols and scrutiny from several angles, including governments, regulatory bodies, and customers. The pandemic has […] Written by Chandana January 28, 2022July 14, 2025
Zero Trust Security Unlock the power of Zero Trust security in your enterprise through MSPs Zero Trust is a holistic and strategic approach to cybersecurity that emphasizes strict verification. In a modern world where digitization is ever-evolving, security threats are scaling along with potential solutions. Zero Trust security is growing as a comprehensive solution to security threats, with several enterprises already implementing it or looking to do so in the […] Written by Ganesh N Kumar January 19, 2022September 5, 2024
Good Reads Everything we want you to realize about the impact of Log4j vulnerability The tech industry has been scrambling to set the major security flaw in logging software to rights. The Apache Log4j vulnerability caught security teams across the globe entirely off guard. This vulnerability is easy to exploit, giving the threat actors a simple way to control Java-based web servers and launch code execution attacks. Log4j is […] Written by Sudhakar Aruchamy December 22, 2021July 9, 2025
