Why Fixed Asset Management is Important and How to Automate It?
A centralized mechanism for managing company assets not only streamlines inventory management but also lays down procedures and SOPs that increase the...
Blogs
Get the best lessons, observations, and stories on ITOps & Customer Success
Best Helpdesk Management Systems in 2022
Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers...
A Close Look Into Help Desk Metrics & Service Desk KPIs
How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas...
SaaS Customer Support Best Practices in 2022
No matter how well-developed your product is, it's likely that a customer will have questions at some point during the process. When...
What Is Customer Retention in 2022? Definition and Guide
Did you know that according to the book Marketing Metrics, the probability of selling to an existing customer is between 60- 70%, compared...
Customers Are Not Always Right: How And Why (2022)
We've all heard the phrase "the customer is always right." Or, its variation like "customer is king." But is this really true?...
How to Turn an Angry Customer into a Happy Customer in 2022
Many factors—some justified, some not—cause customers to become rude or angry. As a customer service representative, you will probably encounter irritated or...
A Guide to Handling Unhappy Customers in 2022
As the adage goes, "A happy customer tells a friend; an unhappy customer tells the world"- the negative impact of an unhappy...
What are the Must-Have Customer Service Skills in 2022?
Have you ever heard of a customer with their queries unanswered and concerns unaddressed, talking about how good the product/service of a...
How to Measure IT Helpdesk Performance with Metrics in 2022
Being the immediate point of contact for customers and employees, the IT helpdesk has evolved into the essential face for many businesses....
