Author: Deepak Gupta

Deepak Gupta heads ITSM at EverestIMS Technologies Limited, where he owns the product direction of Infraon ITSM (Infraon Desk). He led the platform through its PinkVERIFY certification programme with PeopleCert for ITILv3 and ITIL 4. His technical foundation spans full-stack development in Python, Django, Angular, and Kubernetes, paired with domain expertise in ITIL-based service management and solution architecture. Deepak writes on ITSM implementation, AI in service management, SLA governance, and IT service delivery strategy for enterprise and mid-market organisations.
Service Desk Best Practices You Should Know in 2023
  1. Helpdesk Software
  2. Customer Support
  3. ITSM

Service Desk Best Practices You Should Know in 2025

Service desks are the backbone of any successful enterprise. They are responsible for ensuring that any customer requests or issues are addressed promptly and effectively. In this article, we’ll look at some service desk best practices you should be aware of in 2025. From automating processes to improving communication to investing in the right technology, […]
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TOP Network Configuration Management Tools
  1. ITOps
  2. Network Configuration Management

Key Importance of Network Configuration Management

Whether you’re running an enterprise in the IT, banking, or manufacturing sector or an insurance provider, your IT teams need to handle your network connections effectively. Otherwise, you may lose track of connected devices, device configurations and an accurate picture of the device connections. Without an up-to-date record of device configurations, your teams will be […]
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  1. Asset Management

Warehouse Asset Tracking System: Organizes Your Assets in Seconds

Are you experiencing difficulties in locating a specific asset in your warehouse? Whether it be boxes, containers, or individual items, having visibility to all your assets is necessary for a productive and compliant warehouse. But, keeping track of all of those individual parts can be challenging, especially if your warehouse needs to manage thousands of […]
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What are the Main Practices to Improve the Incident
  1. Asset Management

What are the Best Practices to Improve the Incident Management Process?

What is Incident Management? DevOps and IT Operation teams employ the incident management process to respond to an unanticipated event or service outage and return the service to operational status. In the ITIL framework, it is a mechanism that links end-users and the IT department for more effective incident response. A robust incident management system […]
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