Author: Deepak Gupta

Deepak Gupta heads ITSM at EverestIMS Technologies Limited, where he owns the product direction of Infraon ITSM (Infraon Desk). He led the platform through its PinkVERIFY certification programme with PeopleCert for ITILv3 and ITIL 4. His technical foundation spans full-stack development in Python, Django, Angular, and Kubernetes, paired with domain expertise in ITIL-based service management and solution architecture. Deepak writes on ITSM implementation, AI in service management, SLA governance, and IT service delivery strategy for enterprise and mid-market organisations.
The Next Big Thing in SaaS IT Operations Management
  1. ITOps
  2. SaaS

The Next Big Thing in SaaS IT Operations Management

Introduction: In today’s technology-driven world, businesses rely on their IT infrastructure to secure smooth business operations, increase productivity, and deliver excellent customer experiences. IT Operations Management (ITOM Tool) is vital in maintaining these complex IT systems’ performance, availability, and reliability. One approach that has gained significant popularity in recent years is Software-as-a-Service (SaaS) IT Operations […]
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  1. ITSM
  2. Software Alternatives

Jira ITSM vs. ServiceNow vs. Infraon in 2025

 In the ever-evolving landscape of IT Service Management (ITSM), the need for effective solutions has become increasingly vital. As organizations strive to enhance their service delivery, evaluating the leading contenders in the market has become imperative. In this compelling blog, we embark on a captivating exploration of the intense competition between Jira ITSM, ServiceNow, and […]
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Eight ManageEngine ServiceDesk Plus alternatives compared for enterprise IT teams
  1. ITSM
  2. Software Alternatives

ManageEngine ServiceDesk Plus Alternatives for Enterprise IT Teams

The best ManageEngine ServiceDesk Plus alternatives for enterprise IT teams depend on service complexity, existing technology and migration cost. Organizations evaluating replacements should compare Infraon ITSM, ServiceNow ITSM, Jira Service Management, BMC Helix ITSM, Ivanti Neurons for ITSM, Freshservice, SysAid and HaloITSM against the same enterprise requirements. A feature checklist alone can conceal major differences […]
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  1. ITSM
  2. Software Alternatives

Ivanti vs. ServiceNow vs. Infraon in 2025

IT Service Management (ITSM) and IT Operations Management (ITOM) are critical components of managing an organization’s IT infrastructure. While they serve distinct purposes, they are inherently interconnected and provide significant benefits when implemented together. By embracing the integration of these disciplines, organizations can achieve improved IT service quality, operational efficiency, and customer satisfaction. Related blog: […]
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  1. Helpdesk Software
  2. Software Alternatives

Zendesk vs Atlassian vs Infraon in 2025

Businesses rely on robust software solutions to enhance efficiency and streamline operations in the dynamic world of customer support and project management. Choosing the right software solution becomes paramount as businesses seek to optimize their customer support and project management efforts. Two prominent players in this arena are Zendesk and Atlassian. These companies offer comprehensive […]
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  1. ITSM
  2. Infraon Desk
  3. Software Alternatives

The 9 Best ServiceNow Alternatives and Competitors in 2026

ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require. ServiceNow ITSM is a tool that offers various features and functionalities to help organizations manage their IT services effectively. Some key features of […]
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Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing
  1. ITOps
  2. Server Monitoring Software
  3. Video Blogs

Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing

You can build load balancers for your application using elastic load balancing (ELB) without managing the servers that do the load balancing. However, because it’s a managed service, using conventional monitoring tools gives you less visibility. Utilizing the available AWS monitoring tools is, therefore, even more crucial. By deploying more servers as necessary, ELB (Elastic […]
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  1. ITSM

ITSM (IT Service Management): What It Is, How It Works, and How to Do It Right

What Is IT Service Management (ITSM)? IT Service Management (ITSM) is the approach an organization uses to plan, deliver, operate, and improve technology services for employees and customers. It brings incident resolution and service requests together with change control, asset oversight, knowledge sharing, and service commitments under a common operating model. A new employee requesting […]
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