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ITOM - IT OPERATIONS MANAGEMENT
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Assets

SaaS/On-Prem

Improve asset control, monitoring, lifecycle & expenses management

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ITIM/IMS

SaaS/On-Prem

Visualize interface bandwidth/utilization, disks, fans & other hardware health

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SecuRA

On-Prem

Ensure total security with a remote access & privilege platform

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NMS

SaaS/On-Prem

Monitor health & performance of multi-vendor network devices with deep insights

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NCCM

SaaS/On-Prem

Define, authorize & track change/compliance across the network infrastructure

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AIOps

SaaS/On-Prem

Enable superior IT operations & observability with AI/ML power

CUSTOMER SUCCESS
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ITSM

SaaS/On-Prem

Ensure seamless incident management with a ‘workflow automator

TELECOM
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OSS

On-Prem

Reduce business, financial & technical risks with a multi-vendor platform

All-in-one platform
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Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

Let's explore

Customer Service

enhance customer experience min
  1. AI
  2. Customer Service
  3. Good Reads
  4. MSP

How Managed Service Providers Help Enhance Customer Experience with Personalization

Undoubtedly, in the current market, personalization is key to enhancing customer experiences. Therefore, Managed Service Providers (MSPs) are becoming increasingly sought after for their ability to help deliver personalized services that cater to the specific needs of customers. By leveraging data analytics, cloud technology, AI, and ML, they can provide customized solutions and services that […]
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customer service best business rating experience appraisal icon hands business man satisfaction survey concept users rate their experience using service online application min
  1. Customer Service
  2. Customer Success
  3. Good Reads
  4. MSP

The Future of Customer Experience: Elevating Personalization through MSPs in 2030

Does the future of business success depend on the customer experience? As technology advances customer expectations toward increased personalization, how crucial is the role of MSPs in reshaping these interactions by 2030? Does the compass of customer experience recalibrate with advancing technology? Looking ahead to 2030, is the landscape of customer experience undergoing a transformative […]
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AI for Customer Support and Why You Need It
  1. AI
  2. Customer Service
  3. Customer Support
  4. Video Blogs

AI for Customer Support and Why You Need It

Providing exceptional customer support has become a key differentiator for businesses. Customers expect quick and personalized solutions to their queries and issues. To meet these expectations, organizations are turning to Artificial Intelligence (AI) for customer support solutions. AI technologies, such as Generative AI, have revolutionized the way companies interact with their customers, streamlining support processes, […]
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AI in Customer Service: Revolutionizing the Helpdesk with 10 Cutting-Edge Examples
  1. AI
  2. Customer Service
  3. Helpdesk Software
  4. Video Blogs

AI in Customer Service: Revolutionizing the Helpdesk with 10 Cutting-Edge Examples

In the bustling world of customer service, where speed, personalization, and seamless interactions reign supreme, a new technological powerhouse has emerged to transform the support landscape—Artificial Intelligence (AI). AI effortlessly adapts to the ever-changing needs of customers and businesses alike, revolutionizing the way support is delivered. With AI in customer service and its ability to […]
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Most Effective Ways to Use Generative AI in Customer Service
  1. AI
  2. ChatGPT
  3. Customer Service
  4. Video Blogs

Most Effective Ways to Use Generative AI in Customer Service

Customer service has emerged as a critical differentiator for businesses seeking to stay ahead of the competition. As customer expectations continue to evolve, companies are exploring innovative solutions to provide efficient, personalized, and engaging support experiences. Enter generative Artificial Intelligence (AI) – a powerful technology that has the potential to revolutionize customer service interactions. By […]
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Service Desk
  1. Helpdesk Software
  2. Customer Support
  3. ITSM

Service Desk Best Practices You Should Know in 2024

Service desks are the backbone of any successful enterprise. They are responsible for ensuring that any customer requests or issues are addressed promptly and effectively. In this article, we’ll look at some service desk best practices you should be aware of in 2023. From automating processes to improving communication to investing in the right technology, […]
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Service Desk
  1. Customer Service
  2. Service Desk

Customize Service Desk Experience in Jira Service Management

In today’s digital world, it is becoming increasingly important for organizations to provide an effective customer service experience. The ability to customize the service desk experience in Jira Service Management is critical for any organization looking to create a customer-centric service experience. This article will provide an overview of how Jira Service Management can be […]
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customer service stats
  1. Customer Service
  2. Customer Support

Essential Customer Service Statistics for 2024

What do customers really want? This is the question that all businesses, big or small, must answer. After all, without customers, there would be no business. Understanding what drives customer behavior and how to give them the best possible experience is essential. This article will explore the top service statistics of customers for 2022. Understanding […]
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