Best Practices for Remote Monitoring and Management for MSPs in 2025 The shift towards remote work has accelerated significantly. The recent statistics from FlexJobs indicate that 8 in 10 people work remotely. These stats emphasize the critical role of Remote Monitoring and Management in 2025 in ensuring the seamless functioning of IT infrastructures for MSPs. However, RMM is not a static service that can be delivered […] Written by Nayeema Tabassum March 19, 2024January 6, 2025
MSPs and AIOps: How to get the best of both worlds How can we combine MSPs and AI for Operations Management to get the maximum positive result? The IT ecosystem has undergone a major change in recent years. Cloud computing, distributed architectures, and a constant evolution of technologies have made it increasingly complex and dynamic. Human oversight alone can no longer monitor, manage, and troubleshoot this […] Written by PRAVEEN SINHA January 29, 2024April 14, 2025
How Gen-AI based agents simplify the lives of IT admins IT administrators shoulder numerous responsibilities to ensure the smooth operation of technology infrastructures. These include managing networks, data security, and system updates. However, the complexity of modern IT environments often overwhelms these tasks due to the sheer volume of work, presenting a huge challenge. Gen-AI offers a transformative solution by streamlining these processes and significantly […] Written by Deepak Gupta June 20, 2024April 11, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022February 18, 2025
ITSM Here’s why ITSM is a big deal in the manufacturing world As a business leader in a manufacturing company, it is essential for you to manage quality service operations from field service to production and delivery. To maintain a successful manufacturing business unit, you must inspect and maintain a variety of important equipment and machinery on a regular basis, which, no matter how high-quality, are still […] Written by Chandana June 14, 2022December 30, 2024
IT Asset Discovery tools An enterprises’ guide to getting started with ITAM for modern innovation From the point of view of your business, resources and tools that are underutilized are a liability. They can severely affect the bottom line of your enterprise. As highlighted in our asset management guide, these tools can cost more than their value, present security risks, and hamper productivity within your enterprise. Even if a particular […] Written by Satish Kumar June 9, 2022April 17, 2025
SD WAN What is SD-WAN What is SD-WAN SD-WAN is software to help manage the WAN. It makes the management and operation of a WAN by decoupling the networking hardware from its control mechanism and making it more straightforward. SD-WAN is a transformative technology used to simplify IT infrastructure management through a virtual WAN architecture that securely connects users to […] Written by PRAVEEN SINHA June 7, 2022December 30, 2024
MSP Do you work as an MSP? Here’s why you should invest in an RMM solution. As a managed service provider (MSP), you must deliver a broad spectrum of IT solutions to meet diverse clients’ needs. With the new normal of remote working and clients based across multiple industries and different time zones, you must devote many resources to guarantee reliable service delivery. Furthermore, ensuring seamless deployment, driving user adoption, and […] Written by Sudhakar Aruchamy June 3, 2022December 12, 2023
Customer Success Consider Yourself an Expert on Customer Success. Here are Eight new trends to keep an eye on. A world before the pandemic seems like a distant past, doesn’t it?  The onset of the pandemic has seen a dramatic shift in most areas of life, including the workplace, and life may never go back to what it once was. It’s almost unbelievable how much transformation each business has undergone in the past two […] Written by Soumya Nandhakumar June 2, 2022April 17, 2025
ITSM Top 7 ITSM Solutions to help deliver a delightful support experience If your company has more than a few employees, and if even one of you is the designated “IT guy,” you’re already applying ITSM Solutions in a small way. But as your company expands, you need to bring in more mature processes to derive the most benefits from your ITSM Solutions investment. Therefore, effective IT […] Written by Deepak Gupta May 31, 2022February 18, 2025
Customer Success Why is customer success so important for all of the organization’s teams? Success is what every business envisions, but the journey isn’t always straightforward. As a company looking for success, you probably focus on marketing your product and closing as many sales as possible. However, understanding the importance of customer success is key to long-term growth and customer satisfaction. But what do you do after that? Does […] Written by Harshvardhan Thakur May 27, 2022April 17, 2025
ITSM How may Infraon assist your company with an effective ITSM integrations? Information Technology Service Management (ITSM) is a set of processes or procedures that provide best practices to align IT services with current business needs. These IT Service Management Integrations help optimize incidents or problems within the organization, ensuring seamless IT operations and improved service delivery. ITSM integrations connects the ITSM software with other 3rd party applications […] Written by Deepak Gupta May 25, 2022March 26, 2025
ITSM What is the difference between ITSM and ITOM? And how can you use their collaboration to your advantage? Imagine sitting at a service desk, where your primary goal is to resolve incidents quickly and efficiently while ensuring customer satisfaction. However, persistent technical issues can slow down response times and lead to frustration for both customers and IT teams. That’s where ITOM vs ITSM comes in—two essential frameworks that enhance IT operations, improve service […] Written by Deepak Kumar S May 25, 2022March 24, 2025
ITSM How Can ITSM Integration Help Your Business Right Now? Integrating your ITSM platform with other third-party apps to sync with one another, sharing data or events that occur in one of them, is called ITSM Integration. By implementing the ITSM strategies, many businesses have realized the need to connect it with other applications and data sources such as HR, customer service, security, and IT. […] Written by Samaresh Mandal May 25, 2022March 26, 2025
ITSM How to Start With ITSM in An Organization? Best ITSM tools are software solutions used to accelerate the tasks and workflow automation associated with managing and delivering effective IT services. ITSM refers to how IT is used in designing, delivering,  proving, producing, and managing IT services. Hence, ITSM is more than just your helpdesk tool. ITSM isn’t just about fixing or maintaining IT […] Written by Deepak Gupta May 25, 2022March 26, 2025
ITSM Benefits of Using IT Service Management Tools for Your Business The IT department plays a significant role in determining the long-term success of any business organisation. It needs to boost performance, manage risk, and anticipate issues, all while controlling expenditures for software, hardware, and cloud solutions. IT service management is the best way to achieve all these goals and enhance competitiveness in today’s ever-evolving market. […] Written by Samaresh Mandal May 25, 2022March 26, 2025
