MSPs and AIOps: How to get the best of both worlds How can we combine MSPs and AI for Operations Management to get the maximum positive result? The IT ecosystem has undergone a major change in recent years. Cloud computing, distributed architectures, and a constant evolution of technologies have made it increasingly complex and dynamic. Human oversight alone can no longer monitor, manage, and troubleshoot this […] Written by PRAVEEN SINHA January 29, 2024April 14, 2025
A Complete Guide for Event Correlation in IT Operations Modern IT environments generate thousands of alerts and system events daily, making it challenging for teams to identify what truly matters. Manually identifying the root cause across multiple alerts is time-consuming and often results in delays. That’s where event correlation helps. If you’re wondering what event correlation is, it’s the process of linking related events […] Written by Deepak Gupta September 4, 2025September 5, 2025
Why Automation Only Works When Someone Owns the Outcome Here’s the automation dream: click a button, walk away, sip coffee, bask in the glow of flawless execution. Servers behave. Pipelines hum. Metrics sparkle. Nobody panics. Even market studies say it’s worth big bucks. For instance, even the global intelligent process automation market is expected to reach over $25.9 billion by 2027. Reality, of course, […] Written by Soumya Nandhakumar April 21, 2025April 21, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Helpdesk Software Software Alternatives 5 Best Zendesk Competitors and Alternatives in 2025 Customer service is more crucial than ever in today’s fast-paced business world. Customers expect prompt and efficient service, and organizations that fail to provide it risk losing customers and revenue. As a result, many organizations are turning to customer care software to help them manage their support operations and increase customer satisfaction. Zendesk is a […] Written by Manjeet Gupta May 18, 2023April 10, 2025
Asset Management ITAM Pricing Guide & Comparisons Lansweeper Pricing Plan & Cost Guide Managing your IT assets manually can be an exhausting and expensive endeavor. If you want a comprehensive solution to streamline the process, look no further than IT asset management (ITAM). Several tools can help you efficiently manage your IT assets. This article looks at Lansweeper and Lansweeper Pricing, an all-in-one platform that offers complete visibility […] Written by Manish Mohan May 18, 2023January 22, 2024
ITSM Pricing Guide & Comparisons Jira ITSM Pricing Plan & Cost Guide Are you looking for a robust IT service management solution that can help streamline your business operations and enhance productivity? If so, Jira ITSM is what you are looking for. As one of the most robust tools on the market, Jira ITSM offers an array of features to help businesses manage their services efficiently. With […] Written by Manjeet Gupta May 17, 2023March 26, 2025
ITSM Pricing Guide & Comparisons Video Blogs HaloITSM Pricing Plan & Cost Guide Managing IT within your enterprise can be challenging, not to mention expensive if you do it manually. It is far more efficient to leverage ITSM tools to cater to all of your IT needs. One ITSM tool that is gaining popularity is HaloITSM. This powerful tool has all the features to help streamline your IT […] Written by Chandana May 17, 2023August 6, 2025
Asset Management ITAM Software Alternatives Video Blogs Best Lansweeper Alternatives and Competitors in 2025 As organizations grow and become more complex, the need for effective IT asset management becomes increasingly important. One popular tool for IT asset management is Lansweeper, which provides an all-in-one solution for discovering, managing, and securing IT assets. However, while Lansweeper is a popular choice, it is not always the best fit for every organization. […] Written by Soumya Nandhakumar May 16, 2023January 6, 2025
Asset Management Hardware Asset Management Hardware Inventory Management Software Alternatives Video Blogs The 8 Best IT Hardware Inventory Management Tools in 2025 With the increasing reliance on technology in all aspects of business, managing and maintaining IT hardware is a critical task. An effective IT hardware inventory management system can help organizations to improve their productivity, reduce costs, and minimize downtime due to hardware failure. Related article: The 7 Best IT Asset Inventory Software Why IT hardware […] Written by Muddada Shyam Sunder May 16, 2023July 1, 2025
Asset Management Asset Tracking Fixed Asset Management Software Alternatives Video Blogs The 7 Best Fixed Asset Tracking Software in 2025 As businesses grow, fixed asset tracking becomes increasingly important and complex. As a result, fixed asset tracking is a crucial aspect of managing business assets. These assets, which include equipment, vehicles, and other tangible items, are often significant investments for companies, and their value must be accurately recorded and monitored over time. There are many […] Written by Ganesh Prabhakaran S May 12, 2023March 20, 2025
Asset Management Fixed Asset Management Software Alternatives Video Blogs The 10 Best Fixed Asset Software in 2025 Managing fixed assets can be a complex and time-consuming task, especially for businesses that own a large number of assets. Keeping track of each asset’s location, maintenance history, and depreciation can quickly become overwhelming without the right tools. This is where fixed asset software comes in. Fixed assets are long-term tangible or intangible assets a […] Written by Chandana May 12, 2023March 20, 2025
Asset Management Software Alternatives The 5 Best Asset Panda Alternatives and Competitors in 2025 | Infraon Choosing the right asset management platform requires careful consideration of the organization’s needs, budget, and scalability. It is essential to evaluate different platforms based on their features, pricing, and customer support before making a decision. With the right platform, organizations can streamline their asset management processes, improve efficiency, and save time and resources. Related article: […] Written by Soumya Nandhakumar May 11, 2023January 6, 2025
AI ITSM The Future of ITSM: Exploring the Potential of AI-Powered Service Management IT Service Management (ITSM) constantly evolves, introducing new technologies and tools. But if you have noticed recently, there have been some constants. One of the most promising developments shaping the future of ITSM is leveraging Artificial Intelligence (AI) to power IT service management. However, the fact that AI has the potential to revolutionize ITSM is […] Written by Arun Prasath R May 11, 2023March 26, 2025
Asset Management Asset Tracking Software Alternatives The 5 best asset tracking software in 2025 Best asset tracking software is a technical process that involves identifying, monitoring, and managing physical and virtual assets using technology. Asset tracking aims to provide organizations with real-time visibility into the location and status of their assets, which can help improve operational efficiency, reduce costs, and mitigate risks. Related article: Asset Management Software For MSP […] Written by Soumya Nandhakumar May 10, 2023April 17, 2025
AIOps Digital Employee Experience (DEX) ITOps Video Blogs ITOM as the Gateway to AIOps and DEX With the growing complexity of IT environments, it has become increasingly challenging to manage IT operations manually. The advent of advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML) has led to the development of AIOps and Digital Experience Management (DEX), which leverage ITOM capabilities to deliver even more significant benefits. Before getting […] Written by Chandana May 9, 2023July 14, 2025
