Helpdesk Redefined: Beyond Tech Glitches to Customer Delight and Happiness The average helpdesk is no longer just a place to report technical issues. It’s becoming the front line in enhancing customer experiences holistically. Helpdesks now play a significant role in shaping a customer’s perception of a brand. The modern helpdesk agent resolves issues and builds relationships, ensuring customers feel valued and heard. A recent market […] Written by Abhirup Sarkar April 5, 2024April 5, 2024
How IT managers and MSPs achieve NMS success together Network Monitoring Systems are crucial for monitoring, managing, and optimizing network resources. They provide a centralized view of the network’s health, performance, and security. As networks grow in complexity, involving a mix of legacy and cloud-based infrastructures, the role of NMS and achieving NMS Success becomes more challenging. Some of its challenges include scalability, real-time […] Written by Manjeet Gupta February 9, 2024March 27, 2025
The State of ITSM in 2025 and What to Expect in 2025 In 2025, IT Service Management (ITSM) finds itself at a crossroads, impacted by economic fluctuations and technological advancements. The traditional approach of investing heavily in cumbersome, inadequate software is becoming obsolete. A new paradigm is emerging, one that demands agility, scalability, and a keen understanding of economic realities. “46% of organizations thought their ITSM tools […] Written by Arun Prasath R December 14, 2023March 20, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022February 18, 2025
Asset Management Poor Asset Management: Understanding Its Consequences and Path to Improvement Asset management is an integral part of any business, large or small. Companies can encounter various issues impacting their operations and profitability without proper management. This article will discuss the top problems caused by poor asset management and how businesses can avoid them. We’ll explore some common concerns that can arise. By the end of this […] Written by Suraj Niyogi March 22, 2023February 3, 2025
Alternative to VPN VPN Alternatives: What are the best VPN Alternatives for your business today? VPN Alternatives: In today’s world, where everyone is working from home, one particular term may resonate with everyone, old and young—that is a “virtual private network,” also popularly known as a VPN. A VPN ensures that a secure remote access connection is established between employees and the private corporate network. With the help of a […] Written by Ganesh N Kumar March 22, 2023April 10, 2025
IT Infrastructure Management IT Infrastructure Management Services What is IT Infrastructure Management? Are you curious about what an IT infrastructure management tool is and how it can be used to drive innovation within your business? From choosing which tools are best suited for specific projects to understanding resource utilization patterns throughout the enterprise – learn more about why important companies around the […] Written by Soumya Nandhakumar March 14, 2023January 22, 2024
IT Budget Good Reads Video Blogs The Best IT Budget Template in 2025 Whether you are a small business, an enterprise, or a government agency, this guide provides detailed steps to plan and track your IT spending. We’ll explain the key factors when creating an IT budget and provide a comprehensive overview of the available budget templates. We’ll also discuss the importance of tracking and analyzing your IT […] Written by Pon Vijaya Raghvan March 13, 2023February 3, 2025
Asset Management Fixed Asset Management Inventory Management Video Blogs Fixed Assets Inventory and its Importance In business, fixed assets are tangible items with a useful life of more than one year and are used in producing or supplying goods and services. These items range from office furniture, tools, and equipment to property, plant, and equipment. The inventory of these assets must be kept up-to-date and accurate in order to ensure […] Written by Vinutha March 13, 2023February 3, 2025
Asset Performance Management Video Blogs What is Asset Performance Management (APM) Asset Performance Management (APM) is critical to any organization’s operational strategy. It is a holistic approach to managing the performance of the physical assets that are essential to a company’s operations. APM is a process that helps organizations to maximize the availability, reliability, safety, and efficiency of their physical assets. This blog will discuss the […] Written by Suraj Niyogi March 13, 2023January 22, 2024
IT Asset Discovery tools Video Blogs Everything You Need To Know About IT Asset Discovery Software In today’s digital age, IT asset discovery software is critical for any business. It helps companies track their IT assets, ensuring they are properly managed and monitored. This article will provide an overview of IT asset discovery software, how it works, and why it is crucial for businesses. We will also discuss the uses, sources, […] Written by Vinutha March 13, 2023April 17, 2025
Software Asset Management Asset Management Software Asset Management What is Software Asset Management? Software asset management (SAM) is the process of managing and optimizing the use of software within an organization. It involves identifying all of the software assets within an organization, including licenses, installations, and usage, and then implementing policies and procedures to manage those assets cost-effectively. The goal of software asset […] Written by Soumya Nandhakumar March 10, 2023February 18, 2025
ITSM Catalog Management Service Catalog Video Blogs Create an IT Service Catalog with simple steps in 2025 As the IT landscape continues to evolve, organizations are increasingly turning to service catalogs to streamline their IT operations. A service catalog is an inventory of all the services an IT department offers, typically hardware, software, and services. Organizations can create an IT service catalog to ensure that their IT services and processes are consistent, […] Written by Manjeet Gupta March 6, 2023April 10, 2025
ITSM 10 ITSM Best Practices for IT Service Management IT Service Management (ITSM) is integral to any successful organization. ITSM best practices are necessary for organizations to stay competitive in today’s digital environment. ITSM aims to ensure that all IT operations are running smoothly and cost-effectively. We will look at developing an ITSM strategy, ensuring that ITSM is implemented successfully, and how to use […] Written by Samaresh Mandal March 6, 2023March 26, 2025
Zero Trust Network Access Zero Trust Network Access What is Zero Trust Network Access? With a global workforce rapidly shifting to remote work, organizations have had to adopt new solutions that can ensure secure access to their corporate resources. One such solution is Zero Trust Remote Access (ZTRA) – an increasingly popular security strategy designed to safeguard employee activity and protect confidential data […] Written by Ganesh Prabhakaran S March 4, 2023April 14, 2025
Incident Management ITSM How to choose the right Incident Management software? Software programs known as incident management software assist organizations in managing occurrences, tracking and monitoring incident response activity, and evaluating the performance of their incident response teams. They are crucial to any organization’s incident response strategy and can aid teams in coordinating their efforts, getting in touch with key stakeholders, and preserving their work. To […] Written by Ganesh Prabhakaran S February 24, 2023April 10, 2025
