AI Agent Assistance for Customer Support: Everything You Should Know Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance. Related blog: Transforming Customer […] Written by Sanjiv Vaigankar June 21, 2024July 4, 2025
AI-Driven Sentiment Analysis: Embracing the Future of Insights As a sales and marketing specialist, you always strive to provide a seamless and personalized experience for your customers and prospects. However, it can be challenging to thoroughly understand their opinions and emotions during a conversation and over time when they interact with your business regularly. This is particularly true if you connect with them […] Written by Sanjiv Vaigankar September 22, 2023March 27, 2025
How to Pick the Perfect Remote Monitoring and Management Software for Your Network The reliance on network infrastructure has become more pronounced than ever since the pandemic. As businesses are routing to hybrid work models, the need for a robust Remote Monitoring and Management (RMM Software) is of prime importance. The consequences of network downtime that leads to security breaches are not just operational; they can be financially […] Written by Nayeema Tabassum May 10, 2024June 26, 2024
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
ITSM Catalog Management Service Catalog Video Blogs Create an IT Service Catalog with simple steps in 2025 As the IT landscape continues to evolve, organizations are increasingly turning to service catalogs to streamline their IT operations. A service catalog is an inventory of all the services an IT department offers, typically hardware, software, and services. Organizations can create an IT service catalog to ensure that their IT services and processes are consistent, […] Written by Manjeet Gupta March 6, 2023April 10, 2025
ITSM 10 ITSM Best Practices for IT Service Management IT Service Management (ITSM) is integral to any successful organization. ITSM best practices are necessary for organizations to stay competitive in today’s digital environment. ITSM aims to ensure that all IT operations are running smoothly and cost-effectively. We will look at developing an ITSM strategy, ensuring that ITSM is implemented successfully, and how to use […] Written by Samaresh Mandal March 6, 2023August 18, 2025
Zero Trust Network Access Zero Trust Network Access What is Zero Trust Network Access? With a global workforce rapidly shifting to remote work, organizations have had to adopt new solutions that can ensure secure access to their corporate resources. One such solution is Zero Trust Remote Access (ZTRA) – an increasingly popular security strategy designed to safeguard employee activity and protect confidential data […] Written by Ganesh Prabhakaran S March 4, 2023July 4, 2025
Incident Management ITSM How to choose the right Incident Management software? Software programs known as incident management software assist organizations in managing occurrences, tracking and monitoring incident response activity, and evaluating the performance of their incident response teams. They are crucial to any organization’s incident response strategy and can aid teams in coordinating their efforts, getting in touch with key stakeholders, and preserving their work. To […] Written by Ganesh Prabhakaran S February 24, 2023September 5, 2025
ITSM AI AIOps How can AI-powered ITSM Software Solutions put an end to nightmarish incidents? Unmanageable incidents are what nightmares are made for – as far as ITOps managers and their teams are concerned. Sometimes, risks become issues. Other times, incidents turn into problems. Any of these could lead to disastrous consequences, such as security breaches, unexpected data risks, and unplanned application downtimes, which directly impact the organization. This is where […] Written by Arun Prasath R February 23, 2023June 18, 2025
Cost Management Reduce IT costs without increasing incidents and escalations As technology in business continues to evolve, IT costs can quickly add up. Companies may be looking for ways to reduce IT costs while maintaining a high customer service level. This article will discuss the potential benefits of lowering IT costs without increasing incidents and escalations. We will explore strategies to reduce IT costs, improve […] Written by Samaresh Mandal February 21, 2023January 22, 2024
IT Ticket Reduce IT Tickets without impacting end user productivity In today’s technology-dependent world, businesses must keep their IT infrastructure running smoothly. However, resolving IT tickets can be time-consuming and costly and can significantly impact end-user productivity. This article will discuss how businesses can reduce IT tickets without impacting end-user productivity. We’ll explore how IT departments can leverage technology, enhance processes, and optimize resources in […] Written by Samaresh Mandal February 21, 2023January 22, 2024
Incident Response ITSM 6 Phases for Better Incident Response SANS Incident response is a critical component of every comprehensive security program. Knowing how to respond appropriately to security incidents is essential for any organization. This article will discuss the six phases of incident response and how they can help organizations better protect their networks and data from security threats. Each phase of the incident response […] Written by Ganesh Prabhakaran S February 20, 2023January 3, 2025
IT Budget IT Planning 10 ways to reduce your IT cost The importance of reducing IT costs cannot be overstated. IT costs can make the difference between success and failure in today’s increasingly competitive business environment. The cost of IT can represent a significant portion of a business’s budget, and reducing these costs can positively impact the company’s bottom line and overall efficiency. This article will […] Written by Deepak Gupta February 20, 2023August 11, 2025
Good Reads IT Budget IT Planning IT Budgeting: Importance, Tips, and Best Practices Whether you are a small non-profit business owner or an enterprise-level manufacturer, you need technology to operate. Additionally, it has become a necessary tool that directly impacts your company’s success. While technology has been a focal point for businesses, IT budgets need to shift from a project-to-project execution approach to one that is capacity-based and […] Written by Chandana February 20, 2023July 9, 2025
Change Management Models ITSM What is Change Management? Benefits, Process, and Best Practices The worldwide digital revolution of industries necessitates enterprises to include the change in their development strategy. You might be better prepared to implement changes in your organization by comprehending the objectives, types, advantages, and difficulties of change management. Utilizing available technology to address organizational difficulties and grasp economic opportunities is the core of digital transformation. […] Written by Manjeet Gupta February 20, 2023July 24, 2024
Network Monitoring System What is Disk I/O? Importance and Features of Disk Monitoring Every storage system, on-site or in the cloud, keeps its data on a server. The disc is divided into partitions to arrange files according to usage and facilitate read/write operations. A partition may house all or a portion of the disc space. The amount of space the storage device requires to read/write a process is […] Written by Vignesh February 20, 2023September 2, 2025
