The Future of FinOps: Maximizing Gen AI Power As financial operations (FinOps)advance, the integration of next-generation artificial intelligence (Gen AI) is set to play a bigger role. The capabilities of Gen AI in FinOps are vast, offering opportunities for improved data analysis, automation, and decision-making. Of course, data analysis is central to FinOps, and Gen AI can enhance this process. Traditional methods tend […] Written by Soumya Nandhakumar August 8, 2024December 30, 2024
How Managed Service Providers Help Enhance Customer Experience with Personalization Undoubtedly, in the current market, personalization is key to enhancing customer experiences. Therefore, Managed Service Providers (MSPs) are becoming increasingly sought after for their ability to help deliver personalized services that cater to the specific needs of customers. By leveraging data analytics, cloud technology, AI, and ML, they can provide customized solutions and services that […] Written by Suraj Niyogi February 1, 2024February 1, 2024
5 Key Features to Look for in Network Monitoring Software Tool Network infrastructure forms the backbone of any business, big or small. As networks become increasingly complex and critical for operations, the importance of robust network monitoring software has skyrocketed. Network Monitoring Software Tools (NMS) is a crucial tool for IT professionals to ensure their networks’ health, performance, and security. But with so many options available […] Written by Manjeet Gupta November 30, 2023March 27, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
ITSM Self Service Portal Self-Service Portals: Features, Benefits & Use Cases in IT and HR The volume of repetitive service requests, from leave applications to password resets, grows exponentially. To manage this surge, more teams are turning to self-service portals. These platforms provide users with direct access to information, support, and tools, eliminating dependency on helpdesk agents or HR teams for routine tasks. By offering a streamlined interface, employee self-service […] Written by Manjeet Gupta August 8, 2025August 8, 2025
Infraon AIOps Predictive Monitoring Predictive Monitoring: AI Strategies to Reduce Downtime and Boost IT Visibility Modern IT environments are vast, distributed, and constantly evolving. As infrastructure grows more complex, traditional monitoring tools that only react to failures fall short. Predictive monitoring changes the equation by forecasting issues before they impact performance or availability. By combining infrastructure monitoring with real-time insights from predictive analytics, IT teams can follow intuitive steps to […] Written by Prashanth August 7, 2025August 7, 2025
Good Reads Network Configuration Management SIEM vs Log Management: Key Differences, Tools & Security Insights In modern IT security, the ability to collect, analyze, and respond to log data in real time has become foundational to breach prevention, forensics, and compliance. This is where two approaches, SIEM and log management, play distinct roles. Both process logs, but they do so in different ways and serve different goals. This blog offers […] Written by Prashanth August 4, 2025August 4, 2025
ITSM Release Management Release Management: Process Steps, Tools & Best Practices for ITSM Software delivery can derail quickly without structure. Version mismatches, failed rollbacks, broken features, these are often symptoms of a weak or unclear release management process. Release management brings order to the chaos by defining how features, bug fixes, and system updates move from development to production. It sets expectations, aligns timelines, and reduces deployment risk. […] Written by PRAVEEN SINHA July 31, 2025August 4, 2025
Good Reads ITSM Service Level Agreement SLA vs. OLA in ITSM: Key Differences, Examples, and Best Practices Service delivery in ITSM depends on measurable targets and clear internal accountability. Two core agreements define that structure: Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Though often grouped together, they serve distinct roles. Knowing how to separate and align SLA vs OLA is key to improving outcomes and avoiding friction between teams and […] Written by Gayathri R L July 25, 2025July 25, 2025
Infrastructure Asset Management IT Infrastructure Management ITOps What is IT Infrastructure Monitoring? Use Cases, Challenges, and Solutions Modern IT environments span physical servers, virtual machines, cloud platforms, and containerized services. The only way to maintain performance, uptime, and accountability across that landscape is through infrastructure monitoring. This blog looks to define what monitoring IT infrastructure really means, how it works, the types of monitoring, common challenges, benefits, and how to choose the […] Written by Prashanth July 24, 2025July 24, 2025
Good Reads Hybrid Cloud Management Infrastructure Asset Management What is Cloud Infrastructure? Key Components, Models & Use Cases Cloud infrastructure powers everything from critical enterprise systems to everyday SaaS platforms. For IT leaders managing evolving workloads, the ability to understand and control this backend structure has become a prerequisite. This blog breaks down cloud infra into its core layers, how they work together, and how to make smart decisions around architecture, delivery models, […] Written by Deepak Kumar S July 22, 2025July 31, 2025
Network Availability Monitoring Tools Network Monitoring System Network Topologies in Computer Networks: Types, Diagrams & Mapping Explained Every connected device, cable, and transmission path contributes to how data flows across an IT environment. These physical and logical arrangements define what is known as topology in a computer network. For IT teams managing increasingly complex infrastructures, understanding how devices are arranged and how they communicate is critical. This blog aims to break down […] Written by Prashanth July 17, 2025July 17, 2025
Good Reads Network Availability Monitoring Tools Network Management Network Monitoring System What is IPv6 and Why Smart, Integrated IPAM is Essential for Managing It Efficiently Understanding IPv6 Fundamentals With the internet expanding rapidly, the older IPv4 system just can’t keep up with the demand for new IP addresses. That’s where IPv6 comes in. If you’re wondering what IPv6 is, it’s the next-generation internet protocol designed to replace IPv4, offering a much larger pool of addresses and better efficiency. Let’s break […] Written by Suraj Niyogi July 11, 2025July 11, 2025
AIOps DevOps ITOps ITOps vs DevOps: Understanding Their Roles in Modern IT Environments The conversation around ITOps vs DevOps continues as organizations pursue agile development and responsive service delivery. While both practices share the goal of improving software and infrastructure management, they emerge from distinct historical, operational, and cultural backgrounds. Understanding how these models differ at their core helps decision-makers choose the most suitable operating strategy and align […] Written by Prashanth July 10, 2025July 10, 2025
Asset Management Good Reads Software Asset Management Why SaaS Infrastructure Monitoring Is Critical for Modern IT Operations In today’s cloud-driven world, keeping track of your software services is no longer optional—it’s essential. SaaS infrastructure monitoring helps IT teams keep an eye on the performance, uptime, and health of all cloud-based applications and systems in real time. With businesses relying heavily on remote tools and digital platforms, monitoring your SaaS stack ensures smooth […] Written by Gayathri R L July 4, 2025July 7, 2025
Asset Management Asset Tracking Barcode Asset Management Good Reads Asset Management vs. Configuration Management: What’s the Difference and Why It Matters in IT Operations In today’s dynamic IT landscape, operations have become increasingly complex, with businesses managing diverse systems, devices, and services. Efficient control over these resources is critical, and that’s where the difference between asset and configuration management becomes essential. While IT asset management tracks physical and digital assets across their lifecycle, configuration management focuses on the relationships […] Written by PRAVEEN SINHA July 2, 2025July 7, 2025