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Click, Be Happy, and Self-Serve: Customer Experience in 2025

The shift towards self-service indicates a broader desire for controllable technology interactions. Modern customers prefer it as they get instant gratification and autonomy. Rather than waiting in phone queues or for email responses, self-service options give them immediate access to information. Moreover, the immediacy with which information can be accessed has transformed their behaviors. So, they […]
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Preventative maintenance, often called PM, is the process of keeping equipment and systems in good condition through regular tasks like inspections, cleaning, and repairs.
  1. Asset Maintenance Software
  2. Asset Management
  3. Good Reads

What is Preventative Maintenance?

Preventative maintenance, often called PM, is the process of keeping equipment and systems in good condition through regular tasks like inspections, cleaning, and repairs. It aims to stop failures before they happen, playing a key role in asset management by ensuring resources work reliably and last longer. This helps cut downtime by preventing unexpected breakdowns, […]
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itsm vs esm
  1. Good Reads
  2. ITSM
  3. Self Service Portal

ITSM vs ESM: Understanding the Key Differences

IT Service Management and Enterprise Service Management are two approaches that help streamline operations and deliver services within organizations. ITSM focuses on managing IT services and ensuring technology supports business functions, while ESM extends these principles across the enterprise, enhancing service delivery in departments like HR and Finance. Both gain growing importance as modern businesses […]
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5 Essential Steps to Build a Custom Asset Tracking System That Works
  1. Asset Management
  2. Asset Tracking
  3. Good Reads

5 Essential Steps to Build a Custom Asset Tracking System That Works

An asset tracking system provides visibility into asset locations, conditions, and usage, reducing loss and ensuring timely maintenance. While generic solutions exist, building a custom asset tracking system offers unique advantages, aligning precisely with specific business demands. Leveraging tools like asset tracking software and asset management software, organizations can create a system that scales with […]
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Will Dashboards Survive the Rise of Autonomous Analytics?
  1. Asset Management
  2. Good Reads

Will Dashboards Survive the Rise of Autonomous Analytics?

Autonomous analytics are changing everything. Don’t we all love dashboards? Those pixel playgrounds of donut charts, bar graphs, and KPI-based visuals. Well, guess what? They may not survive what comes next. Teams once hovered over them like ancient monks reading entrails, guessing what churn rates might predict or which sales region would wake up next […]
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  1. Good Reads
  2. ITOps
  3. Network Configuration Management
  4. Network Management
  5. Network Monitoring System

Network Configuration and Change Management: Best Practices

Undoubtedly, networks are growing in complexity with devices, cloud integrations, and hybrid setups, which means managing configurations and changes is more crucial than ever before. It goes a long way to prevent disruptions, safeguard data, and meet regulatory requirements. After all, mishandled configurations can lead to outages, vulnerabilities, or penalties, while a well-executed NCCM strategy […]
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How to Know When You’ve Outgrown Your Asset Management Solution
  1. Asset Management
  2. Asset Tracking
  3. Good Reads
  4. Software Asset Management

How to Know When You’ve Outgrown Your Asset Management Solution

Managing assets, whether physical equipment, digital files, or operational resources, demands a powerful system to track, maintain, and optimize their use. An asset management solution serves as a foundation for keeping operations running smoothly, providing visibility into resource allocation and performance. However, as businesses expand, an outdated or inadequate asset management solution can hinder progress, […]
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What is Load Balancing
  1. API Monitoring
  2. Inventory Management
  3. ITOps
  4. Network Availability Monitoring Tools
  5. Network Configuration Management
  6. Network Monitoring System
  7. Network Performance Monitor

What is Load Balancing? How It Works to Optimize Network Performance?

Load balancing helps regulate incoming network traffic by distributing requests across multiple servers, preventing bottlenecks and ensuring consistent performance. By spreading requests among various servers, this process prevents any single point from being overwhelmed, keeping systems responsive and operational, especially during high-demand periods. Related Blog: Top Metrics to Monitor for AWS (ELB) Elastic Load Balancing […]
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How IP Address Management Works
  1. Good Reads
  2. IPAM
  3. Network Monitoring System

What is IPAM? How IP Address Management Works

As networks grow in complexity with more devices, cloud services, and IoT deployments, keeping track of IP addresses becomes increasingly challenging. IPAM provides the processes and tools for managing, allocating, and tracking IP addresses efficiently. By integrating with core network services like DNS (Domain Name System) and DHCP (Dynamic Host Configuration Protocol), IPAM ensures each […]
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artificial intelligence 002
  1. AI
  2. Customer Success
  3. Cybersecurity
  4. Good Reads

AI vs. Gen AI: Breaking Down the Key Differences for 2025 

Imagine IT systems that fix themselves, customer service platforms that auto-resolve tickets, and organizations that detect and block fraud in milliseconds. This is not science fiction—it is the real-world impact of AI vs. Gen AI. While traditional AI drives automation and intelligent decision-making, Generative AI takes it further, writing reports, generating code, and crafting marketing […]
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In today’s digital world, firewall management is a key part of IT security, acting as the first line of defense against cyber threats.
  1. Cybersecurity
  2. Good Reads
  3. security management
  4. Zero Trust Security

7 Firewall Management Best Practices in 2025

Introduction In today’s digital world, firewall management is a key part of IT security, acting as the first line of defense against cyber threats. A firewall helps monitor and control network traffic, ensuring only authorized data passes through while blocking malicious activities. With cyber threats evolving rapidly, firewall protection has become more crucial than ever […]
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man interacts with futuristic digital interface
  1. Asset Management
  2. Good Reads
  3. ITIM
  4. Network Management

Modern IT Infrastructure Management: Three Pillars for Success in 2025

Introduction  IT infrastructure is the backbone of every modern business, supporting operations, data management, and digital services. As companies progress towards digital transformation, a strong and flexible IT infrastructure becomes more important than ever. By 2025, success in IT infrastructure management will depend on three key pillars. Automation & AI-driven IT Infrastructure Management will enhance […]
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