Customer Service Top Customer Feedback Form examples that work in 2025 Customer feedback forms are a great way to collect actionable insights from your target audience. With so many different form types and question types, it can be tough to know where to start. In this article, we’ll show you some of the best customer feedback-form examples you can use in your business in 2022. We’ll […] Written by Harshvardhan Thakur October 16, 2022April 17, 2025
Customer Success What does ‘customer first’ mean? In business, the customer is always supposed to come first, but what does that actually mean? How do you prioritize customers’ needs over everything else? In this article, we’ll explore the concept of customer first and how you can make it a reality in your business. What does customer-first mean? Customer-first means putting the customer’s […] Written by Harshvardhan Thakur October 9, 2022October 29, 2025
Customer Service Improve and calculate customer retention rate An integral part of running a business is recognizing that even your most loyal customers will eventually leave if they think their needs are not being met. To keep your business thriving, you must focus on customer retention and improving your retention rate. This article covers some important tips to learn how to calculate your […] Written by Harshvardhan Thakur September 21, 2022July 14, 2025
Customer Service The importance of customer-focused culture Your customer’s expectations are higher than ever as they compare your business to other businesses offering an easy, fast, and personalized customer experience. Rather than just reaping the benefits of customer loyalty and competitive advantage in the past, you should also reap the benefits of being a customer-focused business. Company culture significantly impacts employee morale […] Written by Harshvardhan Thakur September 21, 2022July 7, 2025
Customer Success What is Customer Satisfaction and Importance We keep hearing the words customer experience and customer satisfaction. But what do they mean? Simply put, good customer experience leads to customer satisfaction and is one of the most important aspects of running a successful business. It is essential to understand what customers want and need from your business and then to provide a […] Written by Harshvardhan Thakur September 20, 2022December 30, 2024
Customer Service How to deliver consistently good customer service What is good customer service? Customer service is the field of providing service to customers before, during, and after a purchase or transaction. How you view a successful customer interaction depends on the customer service representative’s ability to adjust to the customer’s personality. A company that considers good customer service essential may spend more money […] Written by Harshvardhan Thakur September 20, 2022July 7, 2025
Customer Support SaaS Customer Support Best Practices in 2025 No matter how well-developed your product is, it’s likely that a customer will have questions at some point during the process. When they do, it’s helpful in many ways for them to be greeted by an efficient and effective customer support team. Understanding what makes for exceptional SaaS customer support and how to implement it […] Written by Harshvardhan Thakur September 2, 2022July 14, 2025
Customer Success How to Turn an Angry Customer into a Happy Customer in 2025 Many factors—some justified, some not—cause customers to become rude or angry. As a customer service representative, you will probably encounter irritated or angry customers from time to time because you are in business to serve your customers. 95% of dissatisfied customers share their negative experiences with others personally or through social media/review sites. So, knowing how […] Written by Harshvardhan Thakur August 24, 2022December 30, 2024
Customer Success A Guide to Handling Unhappy Customers in 2026 As the adage goes, “A happy customer tells a friend; an unhappy customer tells the world”- the negative impact of an unhappy customer is far more significant than the positive impact of a happy customer. No matter how amazing your products or services are, some customers will inevitably experience issues. That is an inescapable fact […] Written by Harshvardhan Thakur August 24, 2022March 6, 2026
