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Author: Ganesh Prabhakaran S

inc
  1. Incident Response
  2. ITSM

6 Phases for Better Incident Response SANS

Incident response is a critical component of every comprehensive security program. Knowing how to respond appropriately to security incidents is essential for any organization. This article will discuss the six phases of incident response and how they can help organizations better protect their networks and data from security threats.  Each phase of the incident response […]
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Infraon Problem Management min 1
  1. Good Reads
  2. ITIL Software
  3. ITSM
  4. Problem Management

What is Problem Management and Other Key ITIL Processes?

A robust IT service should include the ITIL problem management process since it is crucial for the long-term supply of services. Understanding the ITIL problem management process flow is vital to any organization when numerous events coincide or the same incident occurs multiple times.  When incidents occur, productivity is hampered, and prompt solutions are offered, […]
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problem management
  1. Problem Management

What is Problem Management? All you Need to Know

What is problem management? Problem management is a systematic process of identifying and resolving incidents in IT services. As a core component of ITSM frameworks, problem management acts as the foundation for an effective incident resolution strategy by providing a structure to define, identify and analyze patterns in incidents in order to discover their root […]
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What is Service Knowledge Management System SKMS in ITIL min
  1. ITSM

What is Service Knowledge Management System (SKMS) in ITIL

ITIL (Information Technology Infrastructure Library) is an industry standard for IT service management, and it has become the go-to framework for organizations that need to manage their IT services. One of the critical components of ITIL is the Service Knowledge Management System (SKMS). An SKMS is a comprehensive repository of all the information related to […]
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Service Desk
  1. Customer Service
  2. Service Desk

Customize Service Desk Experience in Jira Service Management

In today’s digital world, it is becoming increasingly important for organizations to provide an effective customer service experience. The ability to customize the service desk experience in Jira Service Management is critical for any organization looking to create a customer-centric service experience. This article will provide an overview of how Jira Service Management can be […]
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itops 5 common it automation examples 05 ps
  1. ITOps

What is the Role of IT in Operations Management?

Whether you are a growing startup optimizing your supply chain or a multinational corporation improving cross-team collaboration and project management, information technology (IT) can play an essential role in creating lean and efficient business operations. By automating particular tasks, it can assist you in accelerating workflow processes by reducing or eliminating delays and redundancies. Related […]
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CMMS 1
  1. CMMS
  2. Solutions

Common CMMS Software Mistakes in implementation

Technology developments over the previous few decades have fundamentally altered the maintenance and dependability sector. Businesses have substantially invested in automation and technology to decrease employee overhead, enhance product quality, and boost safety. A business must spend an excess of time and money implementing a CMMS.  Utilizing a CMMS to manage your maintenance operations creates […]
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pexels photo 35604 1
  1. Asset Management
  2. Editor's choice
  3. Infraon Assets

Benefits of Healthcare Asset Tracking in 2023

The use of technology in modern healthcare has greatly improved people’s lives. More than 1800 different types of medical devices are thought to be in use, according to data from the National Center for Biomedical Information. Asset tracking in the healthcare industry is evolving. Through 2022, the cutting-edge tools that allowed hospitals to track the […]
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Cloud Based Asset Management and its Benefits
  1. Infraon Assets

Why Choose Cloud-Based Asset Management Software in 2023?

It is always essential to make sure all your assets and inventory records are accurate and up-to-date. But, the rapid increase of technology such as mobile devices and assets-on-the-go used both within and outside of the office made the asset management process complex. However, with the help of spreadsheets and on-premise solutions, you can manually […]
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