What is Customer Retention in 2022?
Did you know that according to the book Marketing Metrics, the probability of selling to an existing customer is between 60- 70%, compared...
Month: August 2022
The Customers Are Not Always Right: Learn Why and How
We've all heard the phrase "the customer is always right." Or, its variation like "customer is king." But is this really true?...
How To Respond To An Angry Customer
Many factors—some justified, some not—cause customers to become rude or angry. As a customer service representative, you will probably encounter irritated or...
Your In-Depth Guide to Handling Unhappy Customers
As the adage goes, "A happy customer tells a friend; an unhappy customer tells the world"- the negative impact of an unhappy...
The Most Important Customer Service Skills Employees Must Have In 2022
Have you ever heard of a customer with their queries unanswered and concerns unaddressed, talking about how good the product/service of a...
Ways to Improve IT Helpdesk Performance
Being the immediate point of contact for customers and employees, the IT helpdesk has evolved into the essential face for many businesses....
Contact Center vs. Call Center: What is the Difference?
A contact center is a centralized office that provides customer support through various channels such as phone, email, web, and chat. A...
Implement the Best Asset Management Strategies
Whether you're working with remote teams or in a hybrid environment, proper asset management is a critical practice in order to manage...
Cloud-Based Asset Management and its Benefits
It is always essential to make sure all your assets and inventory records are accurate and up-to-date. But, the rapid increase of...
Importance of Remote Monitoring & Maintenance (RMM)
Many business operations and tasks are carried out in a distributed manner in this remote/hybrid and mobile era. From locations throughout the...
