Samaresh Mandal's articles

  1. Good Reads
  2. ITOps
The telecommunications sector, a leader in technological advances, depends heavily on IT operations to maintain its complex infrastructure and service offerings. Strong IT operations are crucial in today’s data-driven times, where uninterrupted connectivity and immediate access are expected. Telecom companies handle extensive data traffic, network management, and customer interactions daily, making IT a fundamental element […]
  1. AI
  2. Good Reads
  3. MSP
Many organizations are partnering with Managed Service Providers (MSPs) to boost their IT capabilities and support systems. However, the rise of MSPs does not signify the replacement of internal IT teams but rather an opportunity for collaboration and growth. First, let’s briefly understand the roles of MSPs and IT Managers. Managed Service Providers are external […]
  1. Good Reads
  2. ITOps
  3. MSP
  4. Remote Access
  5. Remote Asset Monitoring
As the sun rises on a new era of work, the landscape of business operations undergoes a significant transformation. The concept of a decentralized workforce, once a futuristic vision, has now become a tangible reality for many worldwide. This shift towards remote work represents a fundamental change in how people perceive and engage with work […]
  1. AI
  2. Change Management Models
  3. Good Reads
  4. Incident Management
  5. ITSM
Has IT infrastructure management transformed from traditional on-premises systems to a hybrid ecosystem with cloud-based solutions?  What are the primary driving forces behind this evolution, and why is it essential for organizations looking to harness the latest technological advancements for effective branch IT infrastructure management? Systematic management of branch IT infrastructure is paramount. Each branch […]
  1. Infraon SecuRA
  2. Risk Management
  3. Zero Trust Security
As IT infrastructures become more complex, the responsibilities of IT managers expand exponentially. Their role is akin to a tightrope walker, balancing the need for innovation with the imperative of security. From spotting system vulnerabilities to preparing for unexpected setbacks, the IT manager’s world is one of vigilance and foresight. Zero-trust is an approach to […]
  1. ITOps
  2. SaaS
Introduction: In today’s technology-driven world, businesses rely on their IT infrastructure to secure smooth business operations, increase productivity, and deliver excellent customer experiences. IT Operations Management (ITOM) is vital in maintaining these complex IT systems’ performance, availability, and reliability. One approach that has gained significant popularity in recent years is Software-as-a-Service (SaaS) IT Operations Management, […]
  1. ITSM
In the IT landscape, effective management of IT services has become a cornerstone of organizational success. Enter IT Service Management (ITSM), a strategic approach that aligns IT services with business needs, fostering seamless operations, enhanced efficiency, and improved customer satisfaction. In this blog, we deep into the intricacies of ITSM implementation, exploring its definition, benefits, […]
  1. ITSM
  2. Software Alternatives
 In the ever-evolving landscape of IT Service Management (ITSM), the need for effective solutions has become increasingly vital. As organizations strive to enhance their service delivery, evaluating the leading contenders in the market has become imperative. In this compelling blog, we embark on a captivating exploration of the intense competition between Jira ITSM, ServiceNow, and […]
  1. ITSM
  2. Software Alternatives
Are you searching for a ManageEngine ServiceDesk Plus alternative? Look no further! We’ve curated a comprehensive list of alternatives that offer comparable functionality. Whether you’re in IT or another industry, these platforms provide robust help desk and customer support features that can be tailored to your specific needs. Our handpicked selection of ManageEngine competitors ensures […]
  1. ITSM
  2. Software Alternatives
IT Service Management (ITSM) and IT Operations Management (ITOM) are critical components of managing an organization’s IT infrastructure. While they serve distinct purposes, they are inherently interconnected and provide significant benefits when implemented together. By embracing the integration of these disciplines, organizations can achieve improved IT service quality, operational efficiency, and customer satisfaction. Related blog: […]
  1. ITSM
  2. Infraon Desk
  3. Software Alternatives
ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require.  ServiceNow is an ITSM (IT Service Management) tool that offers various features and functionalities to help organizations manage their IT services effectively. Some […]
  1. ITSM
IT Service Management (ITSM) is integral to any successful organization. ITSM best practices are necessary for organizations to stay competitive in today’s digital environment. ITSM aims to ensure that all IT operations are running smoothly and cost-effectively. We will look at developing an ITSM strategy, ensuring that ITSM is implemented successfully, and how to use […]