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Samaresh Mandal

Samaresh Mandal

Samaresh Mandal's articles

standard quality control concept m 2 min
  1. Asset Management
  2. ITAM

The Best IT Asset Management Software in 2023

ITAM, or Information Technology Asset Management, is the process of managing and optimizing the lifecycle of an organization’s IT assets, including hardware, software, and data. This includes activities such as tracking and monitoring asset inventory, assessing asset value and risk, planning for future asset needs, and disposing of assets in a secure and environmentally responsible […]
Written by
standard quality control collage concept 2 min
  1. ITSM
  2. Infraon Desk

The 9 Best ServiceNow Alternatives and Competitors

ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require.  ServiceNow is an ITSM (IT Service Management) tool that offers various features and functionalities to help organizations manage their IT services effectively. Some […]
Written by
ITSM Best Practices 1 min
  1. IT Service Management
  2. Good Reads
  3. ITSM

10 ITSM Best Practices for IT Service Management

IT Service Management (ITSM) is integral to any successful organization. ITSM best practices are necessary for organizations to stay competitive in today’s digital environment. ITSM aims to ensure that all IT operations are running smoothly and cost-effectively. We will look at developing an ITSM strategy, ensuring that ITSM is implemented successfully, and how to use […]
Written by
cost optimization agile age
  1. Cost Management

Reduce IT costs without increasing incidents and escalations

As technology in business continues to evolve, IT costs can quickly add up. Companies may be looking for ways to reduce IT costs while maintaining a high customer service level. This article will discuss the potential benefits of lowering IT costs without increasing incidents and escalations. We will explore strategies to reduce IT costs, improve […]
Written by
1912 OM blog ConfigureOffice365 s 1 1
  1. IT Ticket

Reduce IT Tickets without impacting end user productivity

In today’s technology-dependent world, businesses must keep their IT infrastructure running smoothly. However, resolving IT tickets can be time-consuming and costly and can significantly impact end-user productivity. This article will discuss how businesses can reduce IT tickets without impacting end-user productivity. We’ll explore how IT departments can leverage technology, enhance processes, and optimize resources in […]
Written by
guide to incident managment
  1. ITSM
  2. Good Reads
  3. Incident Management

What is Incident Management in ITSM?

The major objective of incident management is to improve communication between end users and IT agents. Good incident management has self-service features that allow users to submit tickets for requests and issue reports, including automation, which is used to manage these tickets.  “Governing the life cycle of all incidents to promptly return to normal service […]
Written by
What are the Main Practices to Improve the Incident
  1. Asset Management

What are the Best Practices to Improve the Incident Management Process?

What is Incident Management? DevOps and IT Operation teams employ the incident management process to respond to an unanticipated event or service outage and return the service to operational status. In the ITIL framework, it is a mechanism that links end-users and the IT department for more effective incident response. A robust incident management system […]
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Ultimate guide for Helpdesk Management System Infraon
  1. Helpdesk Software

Best Helpdesk Management Systems in 2023

Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. For, without the revenue generated by this transaction, how would they grow and develop more products to sell? You could say that customers fulfill a fundamental need for […]
Written by
Help Desk metrics to measure support performance Infraon
  1. Helpdesk Software

A Close Look Into Help Desk Metrics & Service Desk KPIs

How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement?  You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses […]
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Ways to Improve IT Helpdesk Performance
  1. Helpdesk Software

How to Measure IT Helpdesk Performance with Metrics in 2023

Being the immediate point of contact for customers and employees, the IT helpdesk has evolved into the essential face for many businesses. A helpdesk performs a number of crucial tasks, including improving business process efficiency, ensuring prompt and effective client relations, and helping in improved information management and improved IT Helpdesk Performance. Therefore, you need […]
Written by
Steps to Implementing ITIL Software for Your Business
  1. ITIL Software

Steps to Implementing ITIL Software for Your Business

A service-oriented approach to automation, ITIL stands for Information Technology Infrastructure Library. Here, a central framework is designed using software solutions that help businesses map, select, deliver, and monitor their IT services more comprehensively.  Here is a guide on the steps involved in implementing ITIL V4 software strategies for greater efficiency and higher productivity.  8 […]
Written by
How Help Desk Software Importance for your Business
  1. Helpdesk Software

How Help Desk Software is Importance for Your Business

Having a unified central help desk system has multidimensional benefits for businesses. Helpdesk software offers a robust solution by creating a definite workflow to raise tickets and seek interventions.  This is much better than having disparate systems with no role definitions as such.  Customer interactions help cement relations, ultimately contributing to brand building in a […]
Written by

Samaresh Mandal's articles

standard quality control concept m 2 min
  1. Asset Management
  2. ITAM

The Best IT Asset Management Software in 2023

ITAM, or Information Technology Asset Management, is the process of managing and optimizing the lifecycle of an organization’s IT assets, including hardware, software, and data. This includes activities such as tracking and monitoring asset inventory, assessing asset value and risk, planning for future asset needs, and disposing of assets in a secure and environmentally responsible […]
Written by
standard quality control collage concept 2 min
  1. ITSM
  2. Infraon Desk

The 9 Best ServiceNow Alternatives and Competitors

ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require.  ServiceNow is an ITSM (IT Service Management) tool that offers various features and functionalities to help organizations manage their IT services effectively. Some […]
Written by
ITSM Best Practices 1 min
  1. IT Service Management
  2. Good Reads
  3. ITSM

10 ITSM Best Practices for IT Service Management

IT Service Management (ITSM) is integral to any successful organization. ITSM best practices are necessary for organizations to stay competitive in today’s digital environment. ITSM aims to ensure that all IT operations are running smoothly and cost-effectively. We will look at developing an ITSM strategy, ensuring that ITSM is implemented successfully, and how to use […]
Written by
cost optimization agile age
  1. Cost Management

Reduce IT costs without increasing incidents and escalations

As technology in business continues to evolve, IT costs can quickly add up. Companies may be looking for ways to reduce IT costs while maintaining a high customer service level. This article will discuss the potential benefits of lowering IT costs without increasing incidents and escalations. We will explore strategies to reduce IT costs, improve […]
Written by
1912 OM blog ConfigureOffice365 s 1 1
  1. IT Ticket

Reduce IT Tickets without impacting end user productivity

In today’s technology-dependent world, businesses must keep their IT infrastructure running smoothly. However, resolving IT tickets can be time-consuming and costly and can significantly impact end-user productivity. This article will discuss how businesses can reduce IT tickets without impacting end-user productivity. We’ll explore how IT departments can leverage technology, enhance processes, and optimize resources in […]
Written by
guide to incident managment
  1. ITSM
  2. Good Reads
  3. Incident Management

What is Incident Management in ITSM?

The major objective of incident management is to improve communication between end users and IT agents. Good incident management has self-service features that allow users to submit tickets for requests and issue reports, including automation, which is used to manage these tickets.  “Governing the life cycle of all incidents to promptly return to normal service […]
Written by
What are the Main Practices to Improve the Incident
  1. Asset Management

What are the Best Practices to Improve the Incident Management Process?

What is Incident Management? DevOps and IT Operation teams employ the incident management process to respond to an unanticipated event or service outage and return the service to operational status. In the ITIL framework, it is a mechanism that links end-users and the IT department for more effective incident response. A robust incident management system […]
Written by
Ultimate guide for Helpdesk Management System Infraon
  1. Helpdesk Software

Best Helpdesk Management Systems in 2023

Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. For, without the revenue generated by this transaction, how would they grow and develop more products to sell? You could say that customers fulfill a fundamental need for […]
Written by
Help Desk metrics to measure support performance Infraon
  1. Helpdesk Software

A Close Look Into Help Desk Metrics & Service Desk KPIs

How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement?  You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses […]
Written by
Ways to Improve IT Helpdesk Performance
  1. Helpdesk Software

How to Measure IT Helpdesk Performance with Metrics in 2023

Being the immediate point of contact for customers and employees, the IT helpdesk has evolved into the essential face for many businesses. A helpdesk performs a number of crucial tasks, including improving business process efficiency, ensuring prompt and effective client relations, and helping in improved information management and improved IT Helpdesk Performance. Therefore, you need […]
Written by
Steps to Implementing ITIL Software for Your Business
  1. ITIL Software

Steps to Implementing ITIL Software for Your Business

A service-oriented approach to automation, ITIL stands for Information Technology Infrastructure Library. Here, a central framework is designed using software solutions that help businesses map, select, deliver, and monitor their IT services more comprehensively.  Here is a guide on the steps involved in implementing ITIL V4 software strategies for greater efficiency and higher productivity.  8 […]
Written by
How Help Desk Software Importance for your Business
  1. Helpdesk Software

How Help Desk Software is Importance for Your Business

Having a unified central help desk system has multidimensional benefits for businesses. Helpdesk software offers a robust solution by creating a definite workflow to raise tickets and seek interventions.  This is much better than having disparate systems with no role definitions as such.  Customer interactions help cement relations, ultimately contributing to brand building in a […]
Written by