Integrated ITSM workflows: The backbone of efficient service management In an era where businesses are driven by digital transformation, how organizations manage their IT services can be the line between operational efficiency and systemic breakdown. Central to this is the concept of IT Service Management (ITSM) and, more pointedly, the ITSM workflow. This blog aims to unravel the nuances, benefits, and modern approaches to […] Written by Pon Vijaya Raghvan August 29, 2023July 9, 2025
What is Physical Asset Management Software? Physical asset management software is a critical tool for modern businesses, designed to track, manage, and optimize their physical resources efficiently. From office equipment to industrial machinery, this software provides visibility into the location, condition, and usage of assets, helping organizations make informed decisions to enhance operational performance, reduce costs, and ensure compliance with regulations. […] Written by Prashanth June 13, 2025June 16, 2025
AI vs. Gen AI: Breaking Down the Key Differences for 2025 Imagine IT systems that fix themselves, customer service platforms that auto-resolve tickets, and organizations that detect and block fraud in milliseconds. This is not science fiction—it is the real-world impact of AI vs. Gen AI. While traditional AI drives automation and intelligent decision-making, Generative AI takes it further, writing reports, generating code, and crafting marketing […] Written by Shafiq Muhammad May 8, 2025June 18, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Zero Trust Security Future-proofed yet? It’s time to mitigate dangerous IT risks with Zero Trust Zero Trust combines identity verification and policy-based permission for every identity attempting to use the network or IT resources. The person or entity may be inside the enterprise’s network or access the network remotely. Zero Trust is a framework using different technologies and best practices to know who is trying to access or use the […] Written by Ganesh N Kumar November 17, 2021July 24, 2024
Zero Trust Security The 5 most influential principles of Zero Trust security Zero Trust is a set of techniques to secure end-to-end IT network infrastructure. Given the complexity of today’s networks, Zero Trust security principles continue to evolve and adapt to current demands. As indicated by the history of Zero Trust, an evolving IT security landscape was what eventually led to this concept. And right from the start, the end goal […] Written by Ganesh N Kumar November 16, 2021July 14, 2025
Zero Trust Security History of Zero Trust Security Before Zero Trust security existed, companies had to take utmost care to ensure that only trusted users were allowed to access the corporate network. Although the term “Zero Trust” was popularized by John Kindervag, it was originally coined by Stephen Paul Marsh in 1994. Kindervag was an analyst with Forrester at that time when he had recognized […] Written by Arun Prasath R November 16, 2021July 24, 2024
Zero Trust Security How Zero Trust Networks works Great Zero Trust Network is an approach to IT security that requires users within (and outside) the corporate network to be continuously verified, authorized, and authenticated. The philosophy behind how Zero Trust works is to “never trust and always keep verifying.” Regardless of their safe network usage habits, all users are continuously monitored. The Zero Trust methodology assumes […] Written by Ganesh N Kumar November 16, 2021July 14, 2025
Zero Trust Security Find out if Zero Trust network architecture the right fit for your use case In the past, the security of networks was constantly compromised since the concept of implicit trust was largely defined by how network resources were accessed by users within the LAN. Sometimes, even users outside the LAN were implicitly trusted if recognized by the system. However, with the increase of malware, phishing, spam, and ransomware, this […] Written by Ganesh N Kumar November 16, 2021September 5, 2024
Zero Trust Security Learn how to stop weaponizing cybersecurity threats without your knowledge Learn how to stop weaponizing cybersecurity threats without your knowledge A few decades ago, what started with one email ID has become a host of internet identities because we have one for almost every application, one for work, one or many for different social media, and yet another for financial services, and the list goes […] Written by Sudhakar Aruchamy November 10, 2021July 24, 2024
Asset Management Inventory Management vs. Asset Management: Are they any different from each other? Any organization that is in business consistently will have several sub-entities within the whole for it to operate smoothly and function in harmony. For an organization to function correctly, its assets and inventory must be maintained properly. Inventory management vs. asset management is crucial, as both are vital in optimizing operations, reducing costs, and ensuring […] Written by Deepak Kumar S November 2, 2021March 27, 2025
Asset Management Software Asset Management Why businesses need to think extra long and hard about software asset management solutions Organisations are increasingly dependent on software to take care of operations and functioning on every level. Therefore, it is important to understand what software applications are used, who uses them, and how they can be supported. With software asset management solutions, the organisation can maximise the value of their software assets. Such management also assures […] Written by Soumya Nandhakumar November 2, 2021June 18, 2025
Zero Trust Security Remote Asset Monitoring How Zero Trust helps boost new-age remote and hybrid working models How Zero Trust helps in today’s remote and hybrid working models What started out with hiring the workforce from different parts of the world to cut overhead costs and develop remote and hybrid working teams has become increasingly common, thanks to the COVID-19 pandemic. Working from different locations has become the norm and has changed […] Written by Ganesh N Kumar October 28, 2021July 14, 2025
Zero Trust Security What is the Zero Trust security advantage and why is it a big deal? What is the Zero Trust security advantage and why is it a big deal? “Never Trust, Always Verify” sounds like a catchphrase and yet, puts us on alert. Even as digitization continues to evolve with the applications, data, devices, and infrastructure becoming more hybrid, the threat to network security is also changing. Simply put, cybersecurity […] Written by Ganesh N Kumar October 20, 2021September 5, 2024
Hardware Asset Management Why isn’t Hardware Asset Management a massive priority in your company? Rapid advances in cloud computing technology have created an atmosphere where IT solution firms may feel that they no longer need to worry about server hardware. But in reality good hardware asset management strategies are still essential for the overall health, productivity and smooth operations of an enterprise. What is a hardware asset? A Hardware […] Written by Iranna B. Sollapur October 12, 2021July 14, 2025
Asset Management ITAM The one-stop learning guide to IT Asset Management (ITAM) IT enterprises use a variety of network, software, and hardware assets. IT asset management refers to the practices that are involved in managing the life-cycle of these assets and as a result reducing enterprise expenditure on assets. What is IT Asset Management? IT asset management or ITAM refers to a large gamut of activities including […] Written by Satish Kumar October 12, 2021April 17, 2025