Must-Have Features of Endpoint Management Software As the digital workspace expands, so does the complexity of managing it. Endpoint management software simplifies this complexity and safeguards the network against potential threats. Basically, endpoint management is a strategic approach to overseeing all the devices within a network. So, the importance of selecting the right endpoint management software cannot be overstated, as it […] Written by Satish Kumar June 24, 2024February 18, 2025
Critical MSP capabilities for ITIM: Handling the complexities of modern IT infrastructure Seamless management of modern IT infrastructure assets is easier said than done. With the unpredictable demands of users, organizations face several challenges in achieving modern IT Infrastructure Asset Management (ITIM). It is where Managed Service Providers (MSPs) come in, driving success by addressing the most pressing challenges. Their expertise empowers organizations to maintain a healthy […] Written by Prashanth March 1, 2024July 14, 2025
The Importance of SOC 2 Certification for Building Customer Trust Companies entrust service providers with sensitive data like customer records, financial details, and intellectual property, which demand rigorous security and reliability. SOC 2 certification (Service Organization Control 2), developed by the American Institute of Certified Public Accountants (AICPA), is a globally recognized standard that validates an organization’s commitment to data protection and operational excellence. For SaaS, […] Written by Aishwarya R April 23, 2025June 18, 2025
Editor's choice Featured Infraon Story How I went from a UX designer to starting two companies that solve the biggest ITOps challenges In 2005, I started my career as a UX designer. A few years in, I was fiercely passionate about the little things that made a piece of software friendly and usable. Before working on the designs, I wanted to understand how the product works and what it could potentially do for the customer. I felt […] Written by Arun Prasath R July 11, 2022July 14, 2025
Asset Management Striving for ITAM Excellence: The Role of IT Asset Tagging in 2025 Why should you consider IT asset tagging in business? Have you ever considered how it can improve visibility, making it easy to keep track of assets while reducing the risk of loss or theft? Did you know it can help you manage an organization’s inventory systematically, providing valuable data for planning, budgeting, and optimizing resources? […] Written by Nithin E September 11, 2023January 6, 2025
AI Chatbot Customer Service Ticket Management Transforming Customer Service: Harnessing the Potential of Natural Language Processing As a growth-oriented business leader, you are well aware that providing an amazing customer experience (CX) is one of the key goals for any company, regardless of industry. Whether placing an order, requesting a product exchange, or inquiring about a billing concern, today’s customers expect quick and clear answers to their queries. According to HubSpot […] Written by Sachin Kumar September 7, 2023February 18, 2025
Good Reads The Ultimate IMACD Process Guide for Seamless Transitions in 2025 Today, how do organizations navigate transformative efforts to remain competitive and adapt to market shifts? These transitions, from mergers and relocations to technological upgrades, often bring disruptions and challenges. But what role does IMACD play in managing these transitions? In this blog, you will find an In-depth examination of the vital significance of the IMACD […] Written by Aishwarya R September 5, 2023April 16, 2025
Asset Management Good Reads ITAM Risk Management Risk mitigation pays big in ITAM, but how to quantify it? It has been many years since organizations have woken up to the fact that implementing dynamic IT Asset Management (ITAM) practices isn’t just a luxury. It’s something that every organization is expected to have in place to boost operational efficiency, realize sizable cost savings, increase security governance, and, at times, even trigger business growth. However, […] Written by Arun Prasath R August 31, 2023February 18, 2025
Good Reads ITSM ITSM Consulting: A Deep Dive into Service Management Consultancy IT operations have become the backbone of virtually every organization, from startups to multinational corporations. As businesses increasingly rely on IT to drive growth, streamline operations, and foster innovation, the emphasis on effective IT service management (ITSM) has skyrocketed. Enter the ITSM consultant. These specialists serve as the bridge between complex IT processes and business […] Written by Nithin E August 30, 2023February 18, 2025
Good Reads ITSM Workflow Automation Integrated ITSM workflows: The backbone of efficient service management In an era where businesses are driven by digital transformation, how organizations manage their IT services can be the line between operational efficiency and systemic breakdown. Central to this is the concept of IT Service Management (ITSM) and, more pointedly, the ITSM workflow. This blog aims to unravel the nuances, benefits, and modern approaches to […] Written by Pon Vijaya Raghvan August 29, 2023July 9, 2025
AI ITSM Service Desk Conversational AI Service Desk: The Future of ITSM In Information Technology Service Management (ITSM), the service desk plays a pivotal role in ensuring smooth operations and providing crucial support. Historically, these desks were predominantly governed by human agents. However, recent technological advancements have led to a growing shift toward the implementation of conversational AI service desks. These AI-powered desks bring enhanced efficiency, quick […] Written by PRAVEEN SINHA August 25, 2023July 7, 2025
Asset Management Software License Management SaaS License Management Introduction SaaS (Software as a Service) has revolutionized software consumption, and SaaS license management has emerged as a critical aspect of modern business operations. With organizations increasingly relying on cloud-based applications, efficiently managing SaaS licenses has become essential to ensure cost-effectiveness, compliance, and optimal resource allocation. In this blog, let’s better understand SaaS license management, […] Written by Chandana August 23, 2023July 9, 2025
Good Reads ITOps Everything You Should Know About Collaborative Work Management In 2025 Introduction The imperative for streamlined collaboration and efficient task management stands as an undeniable truth. Amidst the intricate interplay of interconnected processes, systems, and cutting-edge technologies, the significance of adopting a coherent and meticulously structured approach cannot be overstated. This approach is essential not only for ensuring the seamless continuity of operations but also for […] Written by Vinutha August 22, 2023July 7, 2025
AIOps Risk Management Video Blogs An Ultimate Guide To Understanding IT Risk Management Effective collaboration and streamlined task management are the cornerstones of success in the rapidly evolving landscape of Information Technology Operations (ITOPs). With intricate interplays of processes, systems, and technologies, a systematic approach becomes paramount to maintaining seamless operations and timely issue resolution. This is where the critical significance of IT Risk Management comes into play, […] Written by Prashanth August 21, 2023January 3, 2025
Asset Management ITAM Video Blogs A Comprehensive Guide to IT Asset Management In this technology-driven landscape, the efficient management of IT assets has become pivotal for organizational success. Enter IT Asset Management ITAM, a strategic practice that navigates the complexities of overseeing and optimizing a wide spectrum of IT resources. In this blog, let’s understand the core facets of ITAM, from its definition and benefits to its […] Written by Shafiq Muhammad August 18, 2023January 3, 2025
Helpdesk Software Video Blogs Exploring the world of helpdesks: A complete guide A robust IT help desk software has emerged as a critical driver of operational excellence and customer satisfaction. Internally, it promptly resolves technical challenges, fostering a productive and adaptable workforce. Externally, the helpdesk cultivates customer loyalty by delivering rapid and responsive solutions. However, a helpdesk’s performance hinges upon outcomes such as rapid response times, multichannel […] Written by Suraj Niyogi August 17, 2023January 22, 2024
