ITSM Software Alternatives BMC ITSM vs. ServiceNow vs. Infraon: Evaluating the best ITSM platform IT Service Management (ITSM) solutions are critical in ensuring efficient IT operations and delivering exceptional service experiences in this technology-driven world. With many options available, selecting the perfect ITSM solution requires careful consideration. In this blog, we will examine three leading providers in the market: BMC ITSM, ServiceNow, and Infraon. By exploring their unique features […] Written by Ganesh N Kumar June 19, 2023July 14, 2025
Cost Management IT Budget Video Blogs IT Cost Optimization: Importance and Best practices Managing IT costs has become the top priority for many organizations in the modern, fast-paced, and fiercely competitive world. The dependence of organizations on IT infrastructure has increased, making it more challenging than ever to control IT costs. IT cost optimization is critical for businesses to remain competitive and agile in today’s rapidly evolving business […] Written by Prashanth June 8, 2023July 7, 2025
ITSM Pricing Guide & Comparisons Freshservice Pricing Guide for 2025 As organizations increasingly rely on IT service management solutions to streamline their operations and enhance customer satisfaction, understanding the costs associated with implementing such software becomes crucial. We will delve into the pricing structure of Freshservice ITSM, examining the various plans and features offered and providing insights into how businesses can leverage this platform while […] Written by Chandana June 7, 2023July 14, 2025
Helpdesk Software Software Alternatives Zendesk vs Atlassian vs Infraon in 2025 Businesses rely on robust software solutions to enhance efficiency and streamline operations in the dynamic world of customer support and project management. Choosing the right software solution becomes paramount as businesses seek to optimize their customer support and project management efforts. Two prominent players in this arena are Zendesk and Atlassian. These companies offer comprehensive […] Written by Deepak Gupta June 5, 2023July 9, 2025
ITSM Software Alternatives 25 Best Jira Service Management Alternatives in 2025 Are you looking for an alternative to Jira Service Management? You’ve come to the right place. We’ve compiled a list of options that offer similar functionality. Since this platform is primarily designed for IT teams and comes with robust help desk and customer support features, it can be easily utilized in various industries. As a […] Written by Deepak Gupta May 29, 2023July 14, 2025
Ticket Management Understanding the Different Features of Ticket Management Software Ticket management software is a valuable tool used to streamline and enhance customer support and issue resolution processes. It provides a centralized system for receiving, tracking, and resolving customer inquiries, complaints, and service requests, known as tickets. Features of ticket management software Here are some key features commonly found in ticket management software: Conclusion: Ticket […] Written by Soumya Nandhakumar May 25, 2023July 7, 2025
Asset Management Hardware Asset Management Hardware Inventory Management Software Alternatives Video Blogs The 8 Best IT Hardware Inventory Management Tools in 2025 With the increasing reliance on technology in all aspects of business, managing and maintaining IT hardware is a critical task. An effective IT hardware inventory management system can help organizations to improve their productivity, reduce costs, and minimize downtime due to hardware failure. Related article: The 7 Best IT Asset Inventory Software Why IT hardware […] Written by Muddada Shyam Sunder May 16, 2023July 1, 2025
ITSM Infraon Desk Software Alternatives The 9 Best ServiceNow Alternatives and Competitors in 2025 ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require. ServiceNow ITSM is a tool that offers various features and functionalities to help organizations manage their IT services effectively. Some key features of […] Written by Samaresh Mandal May 6, 2023April 10, 2025
ITSM Customer Service Video Blogs What is Service Request Management in ITSM? Service Request Management is a key part of IT Service Management (ITSM) that helps streamline day-to-day IT tasks. It focuses on handling routine user requests—like password resets, software access, or hardware upgrades—in a smooth and timely way. Efficient Service Request Management ensures that employees get the support they need without delays, helping IT teams stay […] Written by Manjeet Gupta April 25, 2023September 9, 2025
