Helpdesk Software Software Alternatives Elevate Helpdesk System: 10 Niche Solutions to Explore Businesses rely on customers. That is a simple truth. Even as organizations develop products and offer multiple services, they look for customers who buy what they sell. Without the revenue generated by this transaction, how would they grow and develop more products to sell? Customers fulfill a fundamental need for businesses to thrive and flourish. […] Written by Samaresh Mandal September 2, 2022December 30, 2024
Helpdesk Software A Close Look Into Helpdesk Metrics & Service Desk KPIs How can you deliver quality support, retain existing customers, and expand your customer reach without measuring customer support performance and identifying areas for improvement? You can’t, at least not to the optimal level that today’s customers expect. Helpdesk metrics are essential tools that measure the performance of a support team. By analyzing these metrics, businesses […] Written by Samaresh Mandal September 2, 2022January 3, 2025
Customer Success Contact Center vs. Call Center in 2025: Explained The Contact Center vs Call Center distinction hinges on channels: a contact center is a centralized office offering customer support across phone, email, web, and chat, whereas a call center is a specialized contact center focused primarily on phone calls. The main difference lies in the variety of channels each uses to deliver customer support. […] Written by Harshvardhan Thakur August 24, 2022April 17, 2025
Asset Management Benefits of Equipment Inventory Management Systems in 2025 Without equipment, you cannot finish the task swiftly. Equipment is the foundation of organizations. Because they are assets that are important to businesses, equipment management is also crucial. Equipment inventory management is the most important aspect of an organization because the equipment needs inventory when it is sent for repair because parts are changed or […] Written by Manish Mohan August 17, 2022December 30, 2024
Software License Management A Comprehensive Guide to Software License Management in 2025 Software License Management (SLM) is pivotal for optimizing software assets, ensuring compliance, and driving cost-effective operations. With organizations increasingly reliant on software solutions, the strategic management of licenses becomes paramount. However, from bolstering cost efficiency through effective license utilization to mitigating risks and enhancing operational efficiency, they now have the tools to navigate software licenses […] Written by Manish Mohan July 8, 2022January 3, 2025
Customer Success Five key initiatives for organizations to embrace a customer culture Being customer-centric is the need of the hour. In this era of instant gratification, it is more crucial than ever for businesses to cultivate a customer culture that values satisfaction. A single viral tweet or negative review can significantly impact your bottom line. In reality, many of these reviews are likely being read by your […] Written by Chandana June 17, 2022June 18, 2025
ITSM Here’s why ITSM is a big deal in the manufacturing world As a business leader in a manufacturing company, it is essential for you to manage quality service operations from field service to production and delivery. To maintain a successful manufacturing business unit, you must inspect and maintain a variety of important equipment and machinery on a regular basis, which, no matter how high-quality, are still […] Written by Chandana June 14, 2022December 30, 2024
ITSM Benefits of Using IT Service Management Tools for Your Business The IT department plays a significant role in determining the long-term success of any business organisation. It needs to boost performance, manage risk, and anticipate issues, all while controlling expenditures for software, hardware, and cloud solutions. IT service management is the best way to achieve all these goals and enhance competitiveness in today’s ever-evolving market. […] Written by Samaresh Mandal May 25, 2022June 18, 2025
ITSM ITSM: Key Features and Modules ITSM refers to IT Service Management, which simply encapsulates the activity performed by an organization to maintain sustainable information technology infrastructure. It is designed to streamline IT services workflow and, thus, increase productivity. Furthermore, ITSM features include a set of IT policies, processes, and practices that help align IT services with business needs and objectives. […] Written by Deepak Gupta May 24, 2022March 26, 2025
