ITSM

  1. ITSM
  2. Digital Employee Experience (DEX)
  3. Video Blogs
It is no secret that the pandemic has dramatically accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. As a result, the importance of ITSM has grown significantly, ensuring seamless IT service delivery and support in this evolving […]
  1. ITSM
  2. Digital Employee Experience (DEX)
  3. Good Reads
It is no secret that the pandemic has greatly accelerated the need for digital transformation, and workplace technology is no exception. Meanwhile, the overarching move to omnichannel and digital-first approaches has dramatically reset employee needs. Furthermore, as we continue to move toward a modern world of hybrid working, organizations must optimize their employee experience (EX) […]
  1. ITSM
  2. Catalog Management
  3. Service Catalog
  4. Video Blogs
As the IT landscape continues to evolve, organizations are increasingly turning to service catalogs to streamline their IT operations. A service catalog is an inventory of all the services an IT department offers, typically hardware, software, and services. Organizations can create an IT service catalog to ensure that their IT services and processes are consistent, […]
  1. Incident Management
  2. ITSM
Software programs known as incident management solutions assist organizations in managing occurrences, tracking and monitoring incident response activity, and evaluating the performance of their incident response teams. They are crucial to any organization’s incident response strategy and can aid teams in coordinating their efforts, getting in touch with key stakeholders, and preserving their work. To […]
  1. ITSM
  2. AI
  3. AIOps
Unmanageable incidents are what nightmares are made for – as far as ITOps managers and their teams are concerned. Sometimes, risks become issues. Other times, incidents turn into problems. Any of these could lead to disastrous consequences, such as security breaches, unexpected data risks, and unplanned application downtimes, which directly impact the organization. This is where […]
  1. Incident Response
  2. ITSM
Incident response is a critical component of every comprehensive security program. Knowing how to respond appropriately to security incidents is essential for any organization. This article will discuss the six phases of incident response and how they can help organizations better protect their networks and data from security threats.  Each phase of the incident response […]