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Assets

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Improve asset control, monitoring, lifecycle & expenses management

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ITIM/IMS

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Visualize interface bandwidth/utilization, disks, fans & other hardware health

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SecuRA

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Ensure total security with a remote access & privilege platform

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NMS

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Monitor health & performance of multi-vendor network devices with deep insights

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NCCM

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Define, authorize & track change/compliance across the network infrastructure

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AIOps

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Enable superior IT operations & observability with AI/ML power

CUSTOMER SUCCESS
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ITSM

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Ensure seamless incident management with a ‘workflow automator

TELECOM
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OSS

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Reduce business, financial & technical risks with a multi-vendor platform

All-in-one platform
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Infraon Infinity

On-Prem

An all-in-one platform to infinitely accelerate IT & business transformation

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Author: Ganesh Prabhakaran S

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  1. Incident Response
  2. ITSM

6 Phases for Better Incident Response SANS

Incident response is a critical component of every comprehensive security program. Knowing how to respond appropriately to security incidents is essential for any organization. This article will discuss the six phases of incident response and how they can help organizations better protect their networks and data from security threats.  Each phase of the incident response […]
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Infraon Problem Management min 1
  1. Good Reads
  2. ITIL Software
  3. ITSM
  4. Problem Management

What is Problem Management and Other Key ITIL Processes?

A robust IT service should include the ITIL problem management process since it is crucial for the long-term supply of services. Understanding the ITIL problem management process flow is vital to any organization when numerous events coincide or the same incident occurs multiple times.  When incidents occur, productivity is hampered, and prompt solutions are offered, […]
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problem management
  1. Problem Management

What is Problem Management? All you Need to Know

What is problem management? Problem management is a systematic process of identifying and resolving incidents in IT services. As a core component of ITSM frameworks, problem management acts as the foundation for an effective incident resolution strategy by providing a structure to define, identify and analyze patterns in incidents in order to discover their root […]
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Service Desk
  1. Customer Service
  2. Service Desk

Customize Service Desk Experience in Jira Service Management

In today’s digital world, it is becoming increasingly important for organizations to provide an effective customer service experience. The ability to customize the service desk experience in Jira Service Management is critical for any organization looking to create a customer-centric service experience. This article will provide an overview of how Jira Service Management can be […]
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  1. ITOps

What is the Role of IT in Operations Management?

Whether you are a growing startup optimizing your supply chain or a multinational corporation improving cross-team collaboration and project management, information technology (IT) can play an essential role in creating lean and efficient business operations. By automating particular tasks, it can assist you in accelerating workflow processes by reducing or eliminating delays and redundancies. Related […]
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CMMS 1
  1. CMMS
  2. Solutions

Common CMMS Software Mistakes in implementation

Technology developments over the previous few decades have fundamentally altered the maintenance and dependability sector. Businesses have substantially invested in automation and technology to decrease employee overhead, enhance product quality, and boost safety. A business must spend an excess of time and money implementing a CMMS.  Utilizing a CMMS to manage your maintenance operations creates […]
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  1. Asset Management
  2. Editor's choice
  3. Infraon Assets

Benefits of Healthcare Asset Tracking in 2023

The use of technology in modern healthcare has greatly improved people’s lives. More than 1800 different types of medical devices are thought to be in use, according to data from the National Center for Biomedical Information. Asset tracking in the healthcare industry is evolving. Through 2022, the cutting-edge tools that allowed hospitals to track the […]
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