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it ticketing system

What is an IT Ticketing System? Understand its Challenges, Advantages & Features

In modern IT environments, service disruptions, support queries, and system incidents need structured handling. Ad-hoc responses and scattered communication channels can lead to unresolved issues and missed commitments. This is where an IT ticketing system steps in. They help convert every problem, request, or alert into a manageable digital entry. In this blog, you’ll get […]
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19456 min

What is a CMDB (Configuration Management Database)? Why Does It Matter?

CMDB (Configuration Management Database) represents a structured repository used to track configuration items, or CIs, across an organization’s IT environment. Each CI might include software packages, physical servers, network components, virtual machines, or even user access credentials. Together, these components and their relationships define how IT services are delivered and maintained. In this blog, you’ll […]
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self service portals

Self-Service Portals: Features, Benefits & Use Cases in IT and HR

The volume of repetitive service requests, from leave applications to password resets, grows exponentially. To manage this surge, more teams are turning to self-service portals. These platforms provide users with direct access to information, support, and tools, eliminating dependency on helpdesk agents or HR teams for routine tasks. By offering a streamlined interface, employee self-service […]
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20119 min
  1. AI
  2. Good Reads

5 Ways Insurance Companies Enhance IT Staff Productivity

Boosting IT productivity in insurance companies presents unique challenges due to the complexity of their IT infrastructure and the strict regulatory framework they must navigate. The IT environments of these firms consist of numerous legacy systems, varied data sources, and workflows closely linked with business operations. Related blog: IT workflow automation: Empowering telcos to improve […]
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Telecom network management
  1. Good Reads
  2. Network Configuration Management
  3. Network Management
  4. Network Performance Monitor

How to Streamline Telecom Network Management with GenAI 

Telecom has been a low-margin and high-spend industry. The profit by the top 10 operators since 2019 has just increased by 2.7%, while continuous spending is going to roll out 5G networks. Amidst the high competition, effective solutions are needed to recover and power through.  Telecom network management is a critical yet complex task that […]
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everything you need to know about network configuration managers 11
  1. Good Reads
  2. Network Configuration Management
  3. Network Monitoring System

Everything you need to know about Network Configuration Managers

Network Managers have emerged as crucial tools for simplifying complex network infrastructures and ensuring optimal performance. This blog aims to provide a comprehensive overview of NCMs, their benefits, and how NCM solutions can help your business. Related blog: Role of Configuration Management in Network Management What is a Network Manager? A Network Manager is a […]
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14483 min
  1. AI
  2. AIOps
  3. Good Reads

AIOps is Here – and BSFI Will Never Be the Same

The BFSI industry is undergoing a huge transformation – driven by Artificial Intelligence for IT Operations (AIOps). The timing couldn’t be more appropriate as financial institutions grapple with increasing IT complexity, stringent regulatory requirements, and the need for seamless operations. The reality is that the industry is characterized by a high volume of transactions, stringent […]
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160129 min
  1. AI
  2. Asset Management
  3. Good Reads
  4. ITAM
  5. Return on Investment

How Financial Institutions Can Maximize the ROI of IT Assets

In the financial sector, managing IT assets can present a complex set of barriers due to the industry’s complexity and regulatory demands. Management strategies can greatly enhance the Return on Investment (ROI) of these assets. After all, the financial industry operates in a highly regulated environment that demands rigorous oversight and compliance. The range of […]
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2493 min
  1. AI
  2. ITOps

What is the Impact of Datacenter Management on ITOPs in 2025? 

Datacenter management is the coordinated oversight of a datacenter’s physical and virtual infrastructure, encompassing servers, storage, networking hardware, and the software solutions that manage and optimize these resources. This domain is critical in the broader scope of Information Technology Operations (ITOps) by ensuring that datacenter resources are efficiently utilized, well-maintained, and securely operated. The management […]
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6987 min
  1. Good Reads
  2. ITOps
  3. Network Management
  4. Network Performance Monitor

Role of Configuration Management in Network Management

Network management ensures optimal network operation, maintenance, and administration through various activities and protocols. A key element is configuration management, which involves the detailed recording and updating of information related to an enterprise’s hardware and software, such as network addresses, firmware versions, and software configurations. This process is crucial for maintaining system organization, documentation, and […]
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129416 min
  1. Good Reads
  2. Remote Asset Monitoring
  3. Server Monitoring Software

Must-Have Features of Endpoint Management Software

As the digital workspace expands, so does the complexity of managing it. Endpoint management software simplifies this complexity and safeguards the network against potential threats. Basically, endpoint management is a strategic approach to overseeing all the devices within a network. So, the importance of selecting the right endpoint management software cannot be overstated, as it […]
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17675 min
  1. AI
  2. Customer Support
  3. Good Reads

AI Agent Assistance for Customer Support: Everything You Should Know

Bringing in Artificial Intelligence (AI) into customer support functions has become increasingly crucial. AI agent assistance represents a mix of human expertise and AI capabilities, aiming to enhance the quality and speed of customer service. It streamlines support operations while measurably improving customer experience by providing timely, accurate, and personalized assistance. Related blog: Transforming Customer […]
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gen ai based agents 01
  1. AI
  2. Good Reads

How Gen-AI based agents simplify the lives of IT admins

IT administrators shoulder numerous responsibilities to ensure the smooth operation of technology infrastructures. These include managing networks, data security, and system updates. However, the complexity of modern IT environments often overwhelms these tasks due to the sheer volume of work, presenting a huge challenge. Gen-AI offers a transformative solution by streamlining these processes and significantly […]
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96014 min
  1. AI
  2. Good Reads
  3. ITSM

How IT admins can use Gen AI to manage IT service requests

In today’s technology-driven organizations, IT administrators face an ever-growing volume of IT service requests ranging from routine troubleshooting to complex system integrations. As the backbone of operational efficiency, they are continually searching for methods to streamline workflows and improve response times without affecting the service quality. Enter Generative AI is a transformative tool that has […]
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34202 min
  1. AI
  2. Good Reads
  3. ITSM

The importance of CSI in ITSM frameworks: What do modern enterprises need to know?

Modern enterprises face numerous challenges in maintaining and improving service delivery. These range from rapidly changing technological advancements to escalating customer expectations and the need for agile responses to market shifts. It’s why, as the name implies, Continuous Service Improvement (CSI) is a huge part of IT Service Management (ITSM). CSI represents a systematic approach […]
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leveraging IT for Bankling
  1. Asset Management
  2. Good Reads
  3. ITAM

Leveraging IT Asset Insights for Smoother Banking Operations

In banking, effectively leveraging IT asset insights through analytics and reporting can lead to significant operational improvements. These insights help banks optimize their IT infrastructure, enhance security, and improve service delivery. It’s why they need a fully integrated asset management platform. This platform should provide detailed analytics and reporting capabilities, helping banks optimize their IT […]
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16410185 2009.i518.010 chatbot illustration2 1
  1. AI
  2. AIOps
  3. Network Management

How AIOPs Can Predict and Prevent Network Outages

The increasing importance of network reliability in today’s enterprises is undeniable. At a time when almost every aspect of business and personal life is interconnected through digital networks, the demand for uninterrupted network services is at an all-time high. The expansion of remote work, the surge in e-commerce, the reliance on cloud-based services, and the […]
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Causes of Data Center Outages and How to Overcome Them 1
  1. Network Configuration Management
  2. Infraon IMS

Causes of Data Center Outages and How to Overcome Them

With the increasing computing requirements and complexity of data center systems, unplanned downtime has become a severe threat to enterprises in terms of process violations, revenue losses, and reputational issues. Although data center failures are quite common, it can be difficult to predict every scenario that might have a severe impact on the expansion of […]
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