Low code no code approaches are transforming how IT teams manage services. By using visual tools and prebuilt components, ITSM platforms can be customized faster, reducing dependency on lengthy development cycles. It empowers teams to roll out service desk automations, self-service portals, and approval workflows at speed.
The global low-code development platform market stands at USD 28.75 billion in 2024, with projections crossing USD 264.40 billion by 2032, growing at a CAGR of 32.2%. For ITSM platforms, the growth highlights a decisive shift: organizations are aligning IT service delivery with rapid business demands through low code no code capabilities.
Low Code No Code and the Future of ITSM Platforms
Low code no code eliminates barriers between business teams and IT service functions. ITSM platforms can now evolve continuously instead of waiting for major release cycles. Teams configure workflows directly, deploy changes quickly, and address user requests without burdening developers.
The impact can be seen in multiple areas:
- Service catalog expansion aligned with changing business units
- Automation of repetitive tasks like password resets or ticket assignments
- Faster onboarding of employees with simplified self-service modules
How IT Teams Benefit From Low-Code/No-Code ITSM Platforms
For IT departments, adopting low code no code translates directly into agility. They can experiment with new service workflows, deploy automation in weeks instead of months, and make updates based on user feedback instantly. It removes the bottleneck of long development cycles.
With the best low-code ITSM platform, IT leaders reduce dependency on specialized coding resources. It gives them freedom to focus on higher-order initiatives like cloud migration, compliance alignment, or scaling digital employee experiences. The result is faster delivery of business outcomes.
Let’s look at the key benefits experienced by IT teams:
1) Driving automation with low-code/no-code ITSM
Automation is where low code no code shows the most visible impact. ITSM platforms gain the ability to remove repetitive manual tasks, reduce human error, and free resources for complex problem-solving. Teams can automate ticket routing, approval chains, and even predictive alerts by using visual workflows.
Adoption reflects the surge. Around 98% of enterprises now use low-code platforms, tools, or features within their development processes. By 2025, 70% of new applications are expected to be built using low-code or no-code technologies, up from under 25% in 2020. These trends confirm that automation in ITSM will increasingly rely on low code no code foundations.
2) Enhancing self-service with low-code/no-code ITSM
Low code no code makes it easier to extend self-service options across the enterprise. Service desks can roll out user-friendly portals that give employees direct access to knowledge bases, ticket creation, and status tracking. By using drag-and-drop builders, IT teams can iterate quickly and expand features on demand.
Research shows that 65% of IT leaders rank self-service portals as a top priority for ITSM investment. Low code no code accelerates the adoption by reducing deployment time and minimizing the need for specialized development.
3) Improving change agility with low-code/no-code ITSM
Change management remains one of the hardest areas in ITSM. Low code no code platforms simplify the process by letting teams model, test, and roll out changes without months of development effort. Such agility helps reduce disruptions while keeping systems aligned with business objectives.
A recent survey found that 84% of organizations implementing low-code platforms reported faster project delivery. For ITSM, it means less downtime, smoother rollouts, and greater alignment between IT services and business needs.
4) Accelerating integration with low-code/no-code ITSM
ITSM platforms rarely operate in isolation. They connect with HR tools, finance applications, CRM systems, and cloud services. Low code no code enhances this by providing connectors and APIs that reduce complexity in integration. Service teams can design flows that unify multiple systems, improving the overall experience for employees and customers.
The result is smoother data exchange, fewer silos, and more resilient workflows across the enterprise stack.
5) Improving incident management with low-code/no-code ITSM
Incident management defines how quickly IT teams can respond to disruptions. With low code/no code, service desks design automated workflows that handle ticket categorization, routing, and escalation without requiring manual intervention. Visual builders let teams model decision trees for different incident types, ensuring consistent responses even under pressure.
It minimizes downtime and ensures that critical services remain accessible. By automating the intake and triage stages, ITSM platforms capture complete context early in the process. Analysts no longer need to sift through fragmented data before making a decision. Instead, the system provides them with relevant details, suggested solutions, and links to past cases.
Key outcomes include:
- Automated prioritization based on business impact
- Integrated notifications that keep stakeholders informed
- Pre-configured resolution playbooks for recurring incidents
- Analytics that highlight recurring patterns and suggest long-term fixes
6) Redefining service delivery with low-code/no-code ITSM
Service delivery covers a wide spectrum of ITSM functions, from onboarding new employees to provisioning hardware and granting access rights. Low code no code empowers service teams to model these processes in ways that align directly with business requirements. Instead of relying on generic templates, organizations create workflows that reflect their unique policies.
The best low-code development platform offers visual orchestration, enabling IT staff and business stakeholders to collaborate in shaping the experience. Service catalogs expand more rapidly, approvals become traceable, and governance controls remain intact.
The impact extends to employee satisfaction. Users encounter fewer delays because service requests are resolved through automated steps rather than bottlenecked queues. IT teams also gain visibility into where delays occur, helping them refine workflows continuously.
Conclusion
Low code no code has reshaped the role of ITSM platforms. What once required long development cycles can now be deployed and iterated rapidly. From incident response to service delivery, teams configure workflows visually, automate repetitive tasks, and align IT services with business needs in real time.
By reducing dependency on specialized developers and empowering business users to shape processes, ITSM evolves into a shared responsibility. The outcome is greater agility, faster delivery, and stronger collaboration between IT and business units.
Infraon ITSM For Low-Code/No-Code At Scale
Infraon ITSM is a Gen AI-powered software that brings visual builders, ready integrations, and AI-driven insights together so teams can model service workflows, automate approvals, and publish self-service in days. Change, incident, request, and knowledge modules work in one place, with role-based controls and auditable histories that keep governance tight while empowering continuous improvement.
For leaders evaluating the best low-code development platform approach inside ITSM platforms, Infraon ITSM focuses on speed and adaptability. Drag-and-drop workflow design, reusable templates, and policy-driven automations help teams standardize while still shaping experiences for different business units. Dashboards surface real-time progress on SLAs and backlog health, and prebuilt connectors shorten the path from idea to production.
Want to learn more? Please write to marketing@infraon.io
FAQs
1. How does low-code/no-code improve ITSM platforms?
It enables faster customization, automation, and service delivery. Teams use visual tools to configure workflows, reducing dependency on traditional coding.
2. What role does automation play in low-code/no-code ITSM?
Automation handles ticket routing, approvals, and notifications. This reduces delays, improves accuracy, and frees IT staff to focus on complex tasks.
3. Why do enterprises seek the best low-code development platform for ITSM?
Enterprises want agility, collaboration, and scalability. A robust platform lets both IT and business teams shape workflows that adapt to changing needs.
4. Can low-code/no-code help improve self-service adoption?
Yes. It simplifies portal design, knowledge base integration, and request tracking. Employees gain quicker access to services with minimal IT intervention.
5. How does Infraon’s ITSM Software support low-code/no-code adoption?
Infraon ITSM provides workflow builders, prebuilt templates, and integrations within the Infraon Infinity suite. It empowers teams to modernize ITSM with speed and control.
