Elevate overall ITSM performance with Infraon’s workflow automation solution
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Workflow automation in IT Service Management (ITSM) leverages technologies such as AI and automation to accelerate key tasks and processes. It involves the use of predefined rules, algorithms, and templates to ensure tasks such as incident management, service requests, and change management are executed with consistency. This helps organizations to accelerate response times while minimizing the risk of human errors. Automating routine tasks empowers IT staff to improve productivity by ensuring they no longer need to carry out mundane tasks. It also ensures consistent adherence to organizational policies and compliance requirements by enforcing standardized procedures.
Infraon’s workflow automation solution unleashes the power of AI-led collaboration across the modern workspace. Multiple teams can be equipped to perform more tasks without breaking a sweat by using a no-code and dynamic drag-and-drop UI. Infraon’s workflow automation solution makes it tremendously easy to perform incident management, problem management, change management, and a lot more.
Workflow automation significantly speeds up response times. This is just one of the highlights for leading telecom companies.
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Bring ease and speed to automating repeatable service workflows. Auto-assign tickets based on agent skill or availability, route to emails, etc.
Enhance service rollouts with change management workflows. Ensure the completion of release-related tasks while tracking progress.
Accelerate security and governance with automated collaboration and communication workflows. Let teams automatically eliminate risks.
Use an intuitive dashboard that deploys intelligent alerts and notification rules. Seamlessly handle events and deliver proactive services
Automation Templates
Automated Ticket Escalation
Cross Module Automation
Email Integration
Predefined Service Rules
SME Discovery
Streamline manufacturing operations with detailed insights into addressing
equipment downtime, quality control, etc.
Ensuring that incidents are addressed promptly is a big deal. Infraon’s workflow automation solution makes it convenient to:
Automated workflows must be tailored to specific IT processes. With Infraon’s workflow automation solution, you can easily:
Tasks have to be assigned to the right personnel based on their availability and skill sets. Infraon’s workflow automation solution enables users to:
All service commitments must be met on a timely basis – always. So, Infraon’s workflow automation solution helps:
Infraon's workflow automation solution is based on best practices, including:
Defined objectives for what to achieve with workflow automation
Documented existing workflows to identify areas for improvement
A quick start by automating simple tasks before moving on to complex tasks
Established criteria for smooth integration with existing systems
Continuous tracking of the performance of automated workflows
Stringent security measures to protect sensitive information
With Infraon's workflow automation solution, you can enjoy business benefits such as:
Increased efficiency that leads to faster processes and higher productivity
Huge cost reduction by reducing manual- intensive work
Enhanced collaboration with features that improve communication
Adherence to industry regulations and internal policies
Better tracking and management of data for providing valuable insights
