Infraon ITSM’s workflow automation feature unleashes the power of AI-led collaboration across your workspace. Equip your teams to perform more tasks without breaking a sweat - using a no-code and dynamic drag-and-drop UI.
Make it tremendously easy to perform incident management, problem management, change management, etc.
Infraon ITSM brings ease and speed to automating repeatable service workflows. You can auto-assign tickets based on agent skill or availability, route to emails, etc., for faster resolutions. No matter the time or place, your teams can easily work together to resolve IT service issues, manage compliance, etc.
Infraon ITSM enhances service rollout efficiency by giving teams AI-based collaborative workflows for change management. You can also ensure the completion of release-related tasks while tracking their progress for continuous improvement.
Infraon ITSM helps accelerate security and governance workflows with automated collaboration and communication capabilities. Your ITOPs teams can automatically eliminate risks that impact business continuity and scalability.
Infraon ITSM provides an intuitive dashboard that deploys intelligent alerts and notification rules. You can seamlessly handle events and deliver proactive services while increasing agent productivity across the workspace – tapping into the power of AI-driven workflows.
Automation Templates
Automated Ticket Escalation
Cross Module Automation
Email Integration
Pre-defined Service Rules
Subject Matter Expert Discovery