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Workflow Automation

Improve user productivity & satisfaction with automated workflow features

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Breeze Through ITSM Resolutions With Workflow Automation

Infraon ITSM provides workflow automation for your teams to perform more tasks without breaking a sweat. Use a no-code & dynamic drag-and-drop UI for incident management, problem management, change management, and more.

Key Feature

Automated IT Service

Automate repeatable service workflows, auto-assign tickets based on skill or availability, route to emails, etc., for faster resolutions.

Automated Change & Release

Enhance rollout efficiency with easy workflows for change management & completing release-related tasks while tracking progress.

Automated Risk & Security

Accelerate security & governance workflows that automatically eliminate risks that impact business continuity & scalability.

Automated Alerts

Deploy alert & notification rules to handle events & deliver proactive services while increasing workflow productivity.

Other Features

  • Workflow Automation Templates

  • Pre-defined Service Rules

  • Email Integration

  • Follow-up Tracking

  • Cross Module Automation

  • Subject Matter Expert Discovery

  • Automated Ticket Escalation

  • Process Standardization

FAQs

With workflow automation, employees can get rid of monotonous tasks, like data entry or manually assigning tasks to other team members. The bots will perform repetitive tasks while the employees focus on innovative projects to help the company grow. This will reduce costs by reducing the headcount and infrastructure costs. It also saves time in doing error-free tasks. The need for QC checks is also reduced, which adds to further savings.

Workflow automation uses software to organize and automate complex business processes. Competitive workflow automation offerings often use visual design tools, OCR (optical character recognition), excel based macros, and other high-end algorithms to complete the tasks. It saves cost and time for the company and increases profitability. There is less supervision required as a lesser number of employees will be involved in doing the tasks. Adherence to defined processes increases which in turn improves compliance.

A highly effective workflow automation platform features automated IT service, change and release, intuitive builder, access controls, automatic alerts, relevant integrations, workflow tracking, data security, and automated risk and security. A highly effective workflow automation tool is capable of digitizing repetitive tasks. It can reduce paperwork, eliminate unnecessary human involvement, and cut down on process bottlenecks. These will increase efficiency, decrease errors (better quality), and improve results.

Infraon ITSM provides workflow automation for the client’s teams to perform more tasks without challenges. The team can use a no-code and dynamic drag-and-drop UI for incident management, problem management, change management, etc. The workflow automation framework developed by Infraon will help automate repeatable service workflows, auto-assign tickets based on skill or availability, route emails to the correct teams, and reduce TAT (Turn-around time) by providing faster resolution to the end customer.