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Infraon Infinity

Month: May 2022

  1. Customer Success
Success is what every business envisions. Yet, this journey definitely isn’t linear or straightforward.   As a company looking for success, you probably focus on marketing your product and closing as many sales as possible. But what do you do after that? Does your journey end there?  Engaging with customers does not end with the sale. […]
  1. ITSM
Information Technology Service Management (ITSM)  is a set of processes or procedures to provide the best practices to align the IT services with current business needs. These strategies are designed to address and optimize incidents or problems in the organization.  ITSM integration connects the ITSM software with other 3rd party applications using Application Programming Interfaces (APIs). This […]
  1. ITSM
Imagine sitting at a service desk, and your prime responsibility objective is to resolve an incident as quickly and efficiently as possible and retain the customer. But, if you’re running into unavoidable technical issues causing frustration to customers or clients, it’s time to invest in the right tools. That’s where ITSM and ITOM come in, […]
  1. ITSM
Integrating your ITSM platform with other third-party apps to sync with one another, sharing data or events that occur in one of them, is called ITSM Integration. By implementing the ITSM strategies,  many businesses have realized the need to connect it with other applications and data sources such as HR, customer service, security, and IT. […]
  1. ITSM
IT Service Management tools are software solutions used to accelerate the tasks and workflow automation associated with managing and delivering effective IT services. ITSM refers to how IT is used in designing, delivering,  proving, producing, and managing IT services. Hence, ITSM is more than just your helpdesk tool.  ITSM isn’t just about fixing or maintaining […]
  1. ITSM
The IT department plays a significant role in determining the long-term success of any business organisation. It needs to boost performance, manage risk, and anticipate issues, all while controlling expenditures for software, hardware, and cloud solutions. IT service management is the best way to achieve all these goals and enhance competitiveness in today’s ever-evolving market. […]
  1. ITSM
ITSM refers to IT Service Management, which simply encapsulates the activity performed by an organisation to maintain sustainable information technology infrastructure. It is designed to streamline IT services workflow and thus, increase productivity. Furthermore, it includes the set of IT policies, processes, and practices to pull it together in order to align the IT services […]
  1. Zero Trust Security
The pandemic may have accelerated the need for enterprises of all sizes to move towards digital transformation, but the need for zero trust cyber security has existed since before. However, with new actors or hackers, malicious software has also evolved and expanded the cyber threats to a larger attack surface.   While enterprises need robust digital […]