Asset Management Software Asset Management Why businesses need to think extra long and hard about software asset management solutions Organisations are increasingly dependent on software to take care of operations and functioning on every level. Therefore, it is important to understand what software applications are used, who uses them, and how they can be supported. With software asset management solutions, the organisation can maximise the value of their software assets. Such management also assures […] Written by Soumya Nandhakumar November 2, 2021June 18, 2025
Hardware Asset Management Why isn’t Hardware Asset Management a massive priority in your company? Rapid advances in cloud computing technology have created an atmosphere where IT solution firms may feel that they no longer need to worry about server hardware. But in reality good hardware asset management strategies are still essential for the overall health, productivity and smooth operations of an enterprise. What is a hardware asset? A Hardware […] Written by Iranna B. Sollapur October 12, 2021July 14, 2025
Asset Management ITAM The one-stop learning guide to IT Asset Management (ITAM) IT enterprises use a variety of network, software, and hardware assets. IT asset management refers to the practices that are involved in managing the life-cycle of these assets and as a result reducing enterprise expenditure on assets. What is IT Asset Management? IT asset management or ITAM refers to a large gamut of activities including […] Written by Satish Kumar October 12, 2021April 17, 2025
Good Reads Helpdesk Software Service Desk Help Desk vs. Service Desk: What’s the Difference? Modern businesses depend on strong IT support to keep everything running smoothly. However, many still confuse the terms Help Desk vs Service Desk, often using them interchangeably. This mix-up can lead to choosing the wrong support structure, affecting productivity and user satisfaction. This blog will clearly explain the difference between a help desk and a […] Written by Sachin Kumar September 12, 2025September 12, 2025
Good Reads ITSM Self Service Portal ITSM vs ESM: Understanding the Key Differences IT Service Management and Enterprise Service Management are two approaches that help streamline operations and deliver services within organizations. ITSM focuses on managing IT services and ensuring technology supports business functions, while ESM extends these principles across the enterprise, enhancing service delivery in departments like HR and Finance. Both gain growing importance as modern businesses […] Written by PRAVEEN SINHA June 4, 2025June 4, 2025
Good Reads Helpdesk Software ITAM ITIM ITSM What are Operational Support Systems (OSS) in Telecom? Introduction: Understanding OSS in Telecom The telecom industry has undergone a massive transformation due to increasing demand for high-speed connectivity, next-generation network infrastructure, and seamless service delivery. To keep up with this complexity, telecom service providers rely on operational support systems—a suite of specialized software solutions designed to manage, monitor, and optimize networks and services. […] Written by Shikhar Srivastava April 24, 2025August 11, 2025
Asset Management Telcom The Impact of Digital Transformation in Telecom Introduction: Understanding Digital Transformation in Telecom The telecom industry is at the forefront of digital transformation, driven by rapid technological advancements, evolving customer demands, and an increasingly competitive market. Digital transformation in telecom is not just about adopting new technologies; it’s about redefining business models, enhancing operational efficiency, and improving customer experience. With the rise […] Written by Aswin V P Ram April 14, 2025August 18, 2025
Good Reads Comparing Open-Source vs. Proprietary ITSM Platforms Efficient IT Service Management (ITSM) is essential for organizations to manage their IT infrastructure, streamline operations, and improve service delivery. ITSM platforms are the backbone of these efforts by providing tools for incident management, service requests, asset tracking, and more. ITSM platforms help organizations maintain high operational standards while ensuring seamless interaction between the IT […] Written by Sachin Kumar March 17, 2025March 17, 2025
Good Reads Network Configuration Management Network Management Network Performance Monitor How to Streamline Telecom Network Management with GenAI Telecom has been a low-margin and high-spend industry. The profit by the top 10 operators since 2019 has just increased by 2.7%, while continuous spending is going to roll out 5G networks. Amidst the high competition, effective solutions are needed to recover and power through. Telecom network management is a critical yet complex task that […] Written by Nayeema Tabassum July 8, 2024July 14, 2025
