Samaresh Mandal's articles AI Workflow Automation Why AI-Enabled Workflow Automation is BFSI’s Not-So-Secret Ally? The Banking, Financial Services, and Insurance (BFSI) sector operates within a highly complex and regulated environment, where every operation must be planned and executed to ensure seamless service delivery and regulatory compliance. Hence, managing IT operations involves dealing with interconnected systems that span across various departments and functions, each with its own set of protocols […] Written by Samaresh Mandal July 24, 2024July 24, 2024 Good Reads ITOps Why unified ITOps analytics and reporting is key for telecom companies The telecommunications sector, a leader in technological advances, depends heavily on IT operations to maintain its complex infrastructure and service offerings. Strong IT operations are crucial in today’s data-driven times, where uninterrupted connectivity and immediate access are expected. Telecom companies handle extensive data traffic, network management, and customer interactions daily, making IT a fundamental element […] Written by Samaresh Mandal May 30, 2024May 30, 2024 AI Good Reads MSP Why a collaborative approach between MSPs and IT managers is crucial Many organizations are partnering with Managed Service Providers (MSPs) to boost their IT capabilities and support systems. However, the rise of MSPs does not signify the replacement of internal IT teams but rather an opportunity for collaboration and growth. First, let’s briefly understand the roles of MSPs and IT Managers. Managed Service Providers are external […] Written by Samaresh Mandal February 14, 2024February 14, 2024 Good Reads ITOps MSP Remote Access Remote Asset Monitoring Adapting to Remote Work: The Future of MSPs in a Decentralized Workforce As the sun rises on a new era of work, the landscape of business operations undergoes a significant transformation. The concept of a decentralized workforce, once a futuristic vision, has now become a tangible reality for many worldwide. This shift towards remote work represents a fundamental change in how people perceive and engage with work […] Written by Samaresh Mandal December 15, 2023December 15, 2023 AI Change Management Models Good Reads Incident Management ITSM Transforming Branch IT Infrastructure Management: Leveraging ITSM for Enhanced Localized Support Has IT infrastructure management transformed from traditional on-premises systems to a hybrid ecosystem with cloud-based solutions? What are the primary driving forces behind this evolution, and why is it essential for organizations looking to harness the latest technological advancements for effective branch IT infrastructure management? Systematic management of branch IT infrastructure is paramount. Each branch […] Written by Samaresh Mandal November 2, 2023January 22, 2024 Infraon SecuRA Risk Management Zero Trust Security Stress-free IT management: An IT manager’s playbook for mitigating risks As IT infrastructures become more complex, the responsibilities of IT managers expand exponentially. Their role is akin to a tightrope walker, balancing the need for innovation with the imperative of security. From spotting system vulnerabilities to preparing for unexpected setbacks, the IT manager’s world is one of vigilance and foresight. Zero-trust is an approach to […] Written by Samaresh Mandal September 28, 2023January 22, 2024 ITOps SaaS The Next Big Thing in SaaS IT Operations Management Introduction: In today’s technology-driven world, businesses rely on their IT infrastructure to secure smooth business operations, increase productivity, and deliver excellent customer experiences. IT Operations Management (ITOM) is vital in maintaining these complex IT systems’ performance, availability, and reliability. One approach that has gained significant popularity in recent years is Software-as-a-Service (SaaS) IT Operations Management, […] Written by Samaresh Mandal September 12, 2023January 22, 2024 ITSM How to navigate the path to successful ITSM implementation In the IT landscape, effective management of IT services has become a cornerstone of organizational success. Enter IT Service Management (ITSM), a strategic approach that aligns IT services with business needs, fostering seamless operations, enhanced efficiency, and improved customer satisfaction. In this blog, we deep into the intricacies of ITSM implementation, exploring its definition, benefits, […] Written by Samaresh Mandal August 8, 2023January 22, 2024 ITSM Software Alternatives Jira ITSM vs. ServiceNow vs. Infraon in 2024  In the ever-evolving landscape of IT Service Management (ITSM), the need for effective solutions has become increasingly vital. As organizations strive to enhance their service delivery, evaluating the leading contenders in the market has become imperative. In this compelling blog, we embark on a captivating exploration of the intense competition between Jira ITSM, ServiceNow, and […] Written by Samaresh Mandal July 18, 2023January 22, 2024 ITSM Software Alternatives 20 Best ManageEngine ServiceDesk Plus Alternatives in 2024 Are you searching for a ManageEngine ServiceDesk Plus alternative? Look no further! We’ve curated a comprehensive list of alternatives that offer comparable functionality. Whether you’re in IT or another industry, these platforms provide robust help desk and customer support features that can be tailored to your specific needs. Our handpicked selection of ManageEngine competitors ensures […] Written by Samaresh Mandal June 21, 2023January 22, 2024 ITSM Software Alternatives Ivanti vs. ServiceNow vs. Infraon in 2024 IT Service Management (ITSM) and IT Operations Management (ITOM) are critical components of managing an organization’s IT infrastructure. While they serve distinct purposes, they are inherently interconnected and provide significant benefits when implemented together. By embracing the integration of these disciplines, organizations can achieve improved IT service quality, operational efficiency, and customer satisfaction. Related blog: […] Written by Samaresh Mandal June 16, 2023January 22, 2024 ITSM Infraon Desk Software Alternatives The 9 Best ServiceNow Alternatives and Competitors in 2024 ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require. ServiceNow is an ITSM (IT Service Management) tool that offers various features and functionalities to help organizations manage their IT services effectively. Some […] Written by Samaresh Mandal May 6, 2023January 22, 2024 Loading Load more
AI Workflow Automation Why AI-Enabled Workflow Automation is BFSI’s Not-So-Secret Ally? The Banking, Financial Services, and Insurance (BFSI) sector operates within a highly complex and regulated environment, where every operation must be planned and executed to ensure seamless service delivery and regulatory compliance. Hence, managing IT operations involves dealing with interconnected systems that span across various departments and functions, each with its own set of protocols […] Written by Samaresh Mandal July 24, 2024July 24, 2024
Good Reads ITOps Why unified ITOps analytics and reporting is key for telecom companies The telecommunications sector, a leader in technological advances, depends heavily on IT operations to maintain its complex infrastructure and service offerings. Strong IT operations are crucial in today’s data-driven times, where uninterrupted connectivity and immediate access are expected. Telecom companies handle extensive data traffic, network management, and customer interactions daily, making IT a fundamental element […] Written by Samaresh Mandal May 30, 2024May 30, 2024
AI Good Reads MSP Why a collaborative approach between MSPs and IT managers is crucial Many organizations are partnering with Managed Service Providers (MSPs) to boost their IT capabilities and support systems. However, the rise of MSPs does not signify the replacement of internal IT teams but rather an opportunity for collaboration and growth. First, let’s briefly understand the roles of MSPs and IT Managers. Managed Service Providers are external […] Written by Samaresh Mandal February 14, 2024February 14, 2024
Good Reads ITOps MSP Remote Access Remote Asset Monitoring Adapting to Remote Work: The Future of MSPs in a Decentralized Workforce As the sun rises on a new era of work, the landscape of business operations undergoes a significant transformation. The concept of a decentralized workforce, once a futuristic vision, has now become a tangible reality for many worldwide. This shift towards remote work represents a fundamental change in how people perceive and engage with work […] Written by Samaresh Mandal December 15, 2023December 15, 2023
AI Change Management Models Good Reads Incident Management ITSM Transforming Branch IT Infrastructure Management: Leveraging ITSM for Enhanced Localized Support Has IT infrastructure management transformed from traditional on-premises systems to a hybrid ecosystem with cloud-based solutions? What are the primary driving forces behind this evolution, and why is it essential for organizations looking to harness the latest technological advancements for effective branch IT infrastructure management? Systematic management of branch IT infrastructure is paramount. Each branch […] Written by Samaresh Mandal November 2, 2023January 22, 2024
Infraon SecuRA Risk Management Zero Trust Security Stress-free IT management: An IT manager’s playbook for mitigating risks As IT infrastructures become more complex, the responsibilities of IT managers expand exponentially. Their role is akin to a tightrope walker, balancing the need for innovation with the imperative of security. From spotting system vulnerabilities to preparing for unexpected setbacks, the IT manager’s world is one of vigilance and foresight. Zero-trust is an approach to […] Written by Samaresh Mandal September 28, 2023January 22, 2024
ITOps SaaS The Next Big Thing in SaaS IT Operations Management Introduction: In today’s technology-driven world, businesses rely on their IT infrastructure to secure smooth business operations, increase productivity, and deliver excellent customer experiences. IT Operations Management (ITOM) is vital in maintaining these complex IT systems’ performance, availability, and reliability. One approach that has gained significant popularity in recent years is Software-as-a-Service (SaaS) IT Operations Management, […] Written by Samaresh Mandal September 12, 2023January 22, 2024
ITSM How to navigate the path to successful ITSM implementation In the IT landscape, effective management of IT services has become a cornerstone of organizational success. Enter IT Service Management (ITSM), a strategic approach that aligns IT services with business needs, fostering seamless operations, enhanced efficiency, and improved customer satisfaction. In this blog, we deep into the intricacies of ITSM implementation, exploring its definition, benefits, […] Written by Samaresh Mandal August 8, 2023January 22, 2024
ITSM Software Alternatives Jira ITSM vs. ServiceNow vs. Infraon in 2024 Â In the ever-evolving landscape of IT Service Management (ITSM), the need for effective solutions has become increasingly vital. As organizations strive to enhance their service delivery, evaluating the leading contenders in the market has become imperative. In this compelling blog, we embark on a captivating exploration of the intense competition between Jira ITSM, ServiceNow, and […] Written by Samaresh Mandal July 18, 2023January 22, 2024
ITSM Software Alternatives 20 Best ManageEngine ServiceDesk Plus Alternatives in 2024 Are you searching for a ManageEngine ServiceDesk Plus alternative? Look no further! We’ve curated a comprehensive list of alternatives that offer comparable functionality. Whether you’re in IT or another industry, these platforms provide robust help desk and customer support features that can be tailored to your specific needs. Our handpicked selection of ManageEngine competitors ensures […] Written by Samaresh Mandal June 21, 2023January 22, 2024
ITSM Software Alternatives Ivanti vs. ServiceNow vs. Infraon in 2024 IT Service Management (ITSM) and IT Operations Management (ITOM) are critical components of managing an organization’s IT infrastructure. While they serve distinct purposes, they are inherently interconnected and provide significant benefits when implemented together. By embracing the integration of these disciplines, organizations can achieve improved IT service quality, operational efficiency, and customer satisfaction. Related blog: […] Written by Samaresh Mandal June 16, 2023January 22, 2024
ITSM Infraon Desk Software Alternatives The 9 Best ServiceNow Alternatives and Competitors in 2024 ServiceNow is a robust platform that streamlines IT operations and automates business processes. However, it can be quite expensive for smaller businesses and may not offer all the features that organizations require. ServiceNow is an ITSM (IT Service Management) tool that offers various features and functionalities to help organizations manage their IT services effectively. Some […] Written by Samaresh Mandal May 6, 2023January 22, 2024
