Arun Prasath R's articles

1. AI
2. Good Reads
3. ITSM

The importance of CSI in ITSM frameworks: What do modern enterprises need to know?

Modern enterprises face numerous challenges in maintaining and improving service delivery. These range from rapidly changing technological advancements to escalating customer expectations and the need for agile responses to market shifts. It’s why, as the name implies, Continuous Service Improvement (CSI) is a huge part of IT Service Management (ITSM). CSI represents a systematic approach […]

Written by Arun Prasath R June 14, 2024June 14, 2024

1. AIOps
2. Good Reads

AIOps Platform in 2024: What they don’t tell you  

If you like fashion and frequently go shopping for new clothes, you may have encountered this experience. Once you enter a multi-brand retail store, you will notice a series of micro-store setups for each brand. The store is designed to give shoppers a grand view of all the brands under one roof. The convenience of […]

Written by Arun Prasath R March 28, 2024March 28, 2024

1. AI
2. ChatGPT
3. Helpdesk Software

ChatGPT vs. Gemini: Which software is best-suited for helpdesk solutions? 

It was a long and tiring day at work. You had to jump in and jump out of a few hard negotiation meetings with senior stakeholders. After reaching home, you wanted to relax. Sitting in a cosy corner, you open the music app on your mobile phone. Based on listening history, the app categorizes and […]

Written by Arun Prasath R March 14, 2024March 14, 2024

1. Good Reads
2. IoT Devices
3. ITOps
4. Network Availability Monitoring Tools
5. Network Configuration Management

What Are the Top Network Automation Trends In 2024? 

It is the time of the year when we revisit our carefully written 2024 New Year resolutions list and frown at how we could not stick to it religiously. Letting the everyday demands of life and work get in its way. It isn’t amusing to realize we are not committed to our boldly written, heartfelt […]

Written by Arun Prasath R February 22, 2024February 22, 2024

1. AI
2. Good Reads
3. ITSM

How AI-powered ITSM Can Help Better Understand User Needs

A senior sales leader is preparing a deck, due in a few hours, on quarterly sales pipeline projection, and his laptop gets locked by wrong password entries. A DevOps project manager waits for that unusual virtualization bug to get fixed so the customer’s finance module can go live. A VP of a business analytics function […]

Written by Arun Prasath R February 8, 2024February 8, 2024

1. AI
2. Cybersecurity
3. MSP
4. Remote Access

MSPs at the crossroads: Trends for 2024 and beyond

As we gaze into 2024 and beyond, it’s easy to feel a sense of déjà vu with the trends MSPs are advised to follow. Sure, these trends may echo the familiar refrains of 2023 or even earlier years, but here’s the catch: 2024 is different. The recent, unprecedented acceleration in technological evolution and adoption has […]

Written by Arun Prasath R January 25, 2024January 25, 2024

1. AI
2. Good Reads
3. ITOps

ITOps in 2024: What’s Changed and What’s Next?

As we reflect on the ITOps advancements and challenges of 2023, it’s clear that finding a balanced approach to modernization has taken center stage. This is about balancing on-premises solutions with cloud technologies while creating a cohesive, agile environment that can meet the quickly evolving demands of the digital era. Companies have begun to realize […]

Written by Arun Prasath R January 11, 2024January 18, 2024

1. AI
2. Good Reads
3. Helpdesk Software

The Evolution of Helpdesk in 2023 and Predictions for 2024

In a world where “Have you tried turning it off and on again?” doesn’t cut it anymore, helpdesk operations are under pressure to take a giant leap into innovation. However, 2023 has been a year of game-changing tech, setting the stage for what’s next. So, let’s unpack this evolution and peek into what 2024 has […]

Written by Arun Prasath R December 21, 2023January 22, 2024

1. AI
2. Good Reads
3. ITSM

The State of ITSM in 2023 and What to Expect in 2024

In 2023, IT Service Management (ITSM) finds itself at a crossroads, impacted by economic fluctuations and technological advancements. The traditional approach of investing heavily in cumbersome, inadequate software is becoming obsolete. A new paradigm is emerging, one that demands agility, scalability, and a keen understanding of economic realities. “46% of organizations thought their ITSM tools […]

Written by Arun Prasath R December 14, 2023December 14, 2023

1. AI
2. Asset Management
3. Ticket Management
4. Vendor Management

Top Priorities of IT Asset Managers in 2024

IT asset managers are the jugglers of digital transformation. But instead of throwing dangerous objects in the air, they are tasked with seamlessly juggling the acquisition, deployment, maintenance, and disposal of IT assets. It’s a role that requires an eagle eye for detail and a strategic mind, as they track every piece of hardware and […]

Written by Arun Prasath R November 30, 2023November 30, 2023

1. AI
2. Chatbot
3. Customer Service
4. Customer Support
5. Good Reads
6. Self Service Portal
7. Ticket Management

Click, Be Happy, and Self-Serve: Customer Experience in 2024

The shift towards self-service indicates a broader desire for controllable technology interactions. Modern customers prefer it as they get instant gratification and autonomy. Rather than waiting in phone queues or for email responses, self-service options give them immediate access to information. Moreover, the immediacy with which information can be accessed has transformed their behaviors. So, they […]

Written by Arun Prasath R November 9, 2023November 14, 2023

1. Good Reads
2. ITOps

From legacy to leading-edge: 7 ways to strengthen the IT backbone of FinOps in 2024

A decade ago, FinOps was primarily entrenched in legacy systems. These systems, while reliable, often lacked the agility and efficiency required in a fast-paced, technology-driven world. Organizations had their financial operations hamstrung by clunky interfaces, limited integration capabilities, and manual processes.  As you already know, there has since been an unprecedented evolution of automation, cloud […]

Written by Arun Prasath R October 26, 2023January 22, 2024

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