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Arun Prasath R

Arun Prasath R

 India, Bengaluru
Founder - Infraon & EverestIMS 🚀 | Product Manager | OKR Coach || Helping Enterprises to accelerate IT Operations and Customer Success

Arun Prasath R's articles

laptop with artificial intelligence aion big data network digital transformation technology strategy internet things transformation ideas technology business digital min
  1. AI
  2. Helpdesk Software

When generative AI helpdesks take control, will humans make the cut?

Let’s take a nostalgic trip down memory lane of traditional IT helpdesks. It’s reminiscent of waiting in long lines only to be told you’re in the wrong line. Or being serenaded by never-ending loops of elevator music? But, in a world where businesses are now laser-focused on customer success, these methods are antiquated and impractical.   […]
Written by
wooden cubes with letters table office text risk factors min
  1. Asset Management
  2. Good Reads
  3. ITAM
  4. Risk Management

Risk mitigation pays big in ITAM, but how to quantify it?

It has been many years since organizations have woken up to the fact that implementing dynamic IT Asset Management (ITAM) practices isn’t just a luxury. It’s something that every organization is expected to have in place to boost operational efficiency, realize sizable cost savings, increase security governance, and, at times, even trigger business growth. However, […]
Written by
robot touching touchscreen with multiple information displays min
  1. AI
  2. ITSM

Shaping the Future of ITSM with AI-Enabled Collaborative Workspace

 In this interconnected business landscape, communication and collaboration are paramount for organizations to be competitive. That’s why the role of AI-enabled collaborative workspaces in ITSM cannot be understated. As the demand for seamless, proactive, and contextual IT services grows, organizations must capitalize on their potential to stay ahead of the curve. At its core, such […]
Written by
one person typing laptop dark office generated by ai min
  1. Incident Management
  2. ITOps
  3. ITSM

Keeping IT on track: Why AI-powered incident management in ITOps is an urgent need

Chaos seems to have taken up permanent residence in the ITOps world, as far as incidents are concerned. The sheer volume and complexity of incidents can overwhelm even the most seasoned professionals. Picture this – 74% of ITOps professionals admit that their current incident management tools are struggling to cope with the workload. This alarming […]
Written by
The Best AI Chatbots in 2023
  1. AI
  2. Chatbot
  3. ChatGPT
  4. Software Alternatives
  5. Video Blogs

The Best AI Chatbots in 2023

Introduction In today’s rapidly evolving technological landscape, artificial intelligence (AI) has become a driving force behind transformative advancements. One area where AI has made significant strides is in the realm of chatbots. These intelligent virtual agents are revolutionizing the way businesses interact with their customers, providing seamless and personalized conversational experiences across various messaging channels. […]
Written by
marketing target audience concept businessman writing red circle mark focus customer group min
  1. Digital Employee Experience (DEX)

Predicting the Future of Digital Employee Experience: What to expect

Digital Employee Experience (DEX) is not just a trend, it’s an eventuality. Unsurprisingly, employees have embraced the convenience and flexibility of digital tools to navigate their work lives. Why? Well, it’s exactly what they have done to simplify their personal lives. Of course, the pandemic played a role as it pushed us into a virtual […]
Written by
businessman holding cloud green ecology icon bubble with laptop 3d rendering 2
  1. Software Asset Management
  2. Software License Management

Ethics of Software Waste: How to Reduce Carbon Footprint by Better Managing Software Licenses

Software has become an integral part of daily business in a digital-first age. From operating systems and productivity tools to specialized applications, software enables organizations of all sizes to streamline operations and empower employees to enhance how they work. However, with the rapid advancement of technology comes an often overlooked consequence—software waste. Not only does […]
Written by
facial recognition technology scan detect people face identification1 min
  1. Digital Employee Experience (DEX)

What is Digital Employee Experience (DEX)?

Digital Employee Experience (DEX) is crucial today because the modern workplace is becoming increasingly digital. As businesses adopt new digital tools and systems to manage their operations, it is essential that employees have positive experiences with these tools. This is particularly important because employees spend a significant portion of their time at work using digital […]
Written by
group young coworkers making great business decisionscreative team discussion corporate work concept modern officestartup marketing idea presentationtop view min
  1. Digital Employee Experience (DEX)

Building a Culture of Innovation with DEX: How Digital Workplaces Can Foster Creativity and Growth

 Building a culture of innovation with Digital Employee Experience (DEX) is akin to crafting a seamless transportation network within a bustling city. As efficient roads, bridges, and tunnels connect people and enable smooth movement, DEX connects employees to the tools, resources, and experiences that unlock the true spirit of innovation. It ensures that every digital […]
Written by
ai enabled itsm 1
  1. ITSM

The Future of ITSM: Exploring the Potential of AI-Powered Service Management

IT Service Management (ITSM) is such that it constantly evolves, introducing new technologies and tools. But if you have noticed recently, there have been some constants. And one of the most promising developments is leveraging Artificial Intelligence (AI) to power IT service management. However, the fact that AI has the potential to revolutionize ITSM is […]
Written by
Digital Employee Experience Strategies for 2023
  1. Digital Employee Experience (DEX)
  2. Video Blogs

Digital Employee Experience Strategies for 2023

In today’s rapidly evolving business landscape, digital transformation is no longer just an option, but a necessity. With the COVID-19 pandemic, remote work has become a new norm and the traditional ways of work have been completely disrupted. In this new era, organizations are facing new challenges in managing their workforce and ensuring employee productivity […]
Written by

Arun Prasath R's articles

laptop with artificial intelligence aion big data network digital transformation technology strategy internet things transformation ideas technology business digital min
  1. AI
  2. Helpdesk Software

When generative AI helpdesks take control, will humans make the cut?

Let’s take a nostalgic trip down memory lane of traditional IT helpdesks. It’s reminiscent of waiting in long lines only to be told you’re in the wrong line. Or being serenaded by never-ending loops of elevator music? But, in a world where businesses are now laser-focused on customer success, these methods are antiquated and impractical.   […]
Written by
wooden cubes with letters table office text risk factors min
  1. Asset Management
  2. Good Reads
  3. ITAM
  4. Risk Management

Risk mitigation pays big in ITAM, but how to quantify it?

It has been many years since organizations have woken up to the fact that implementing dynamic IT Asset Management (ITAM) practices isn’t just a luxury. It’s something that every organization is expected to have in place to boost operational efficiency, realize sizable cost savings, increase security governance, and, at times, even trigger business growth. However, […]
Written by
robot touching touchscreen with multiple information displays min
  1. AI
  2. ITSM

Shaping the Future of ITSM with AI-Enabled Collaborative Workspace

 In this interconnected business landscape, communication and collaboration are paramount for organizations to be competitive. That’s why the role of AI-enabled collaborative workspaces in ITSM cannot be understated. As the demand for seamless, proactive, and contextual IT services grows, organizations must capitalize on their potential to stay ahead of the curve. At its core, such […]
Written by
one person typing laptop dark office generated by ai min
  1. Incident Management
  2. ITOps
  3. ITSM

Keeping IT on track: Why AI-powered incident management in ITOps is an urgent need

Chaos seems to have taken up permanent residence in the ITOps world, as far as incidents are concerned. The sheer volume and complexity of incidents can overwhelm even the most seasoned professionals. Picture this – 74% of ITOps professionals admit that their current incident management tools are struggling to cope with the workload. This alarming […]
Written by
The Best AI Chatbots in 2023
  1. AI
  2. Chatbot
  3. ChatGPT
  4. Software Alternatives
  5. Video Blogs

The Best AI Chatbots in 2023

Introduction In today’s rapidly evolving technological landscape, artificial intelligence (AI) has become a driving force behind transformative advancements. One area where AI has made significant strides is in the realm of chatbots. These intelligent virtual agents are revolutionizing the way businesses interact with their customers, providing seamless and personalized conversational experiences across various messaging channels. […]
Written by
marketing target audience concept businessman writing red circle mark focus customer group min
  1. Digital Employee Experience (DEX)

Predicting the Future of Digital Employee Experience: What to expect

Digital Employee Experience (DEX) is not just a trend, it’s an eventuality. Unsurprisingly, employees have embraced the convenience and flexibility of digital tools to navigate their work lives. Why? Well, it’s exactly what they have done to simplify their personal lives. Of course, the pandemic played a role as it pushed us into a virtual […]
Written by
businessman holding cloud green ecology icon bubble with laptop 3d rendering 2
  1. Software Asset Management
  2. Software License Management

Ethics of Software Waste: How to Reduce Carbon Footprint by Better Managing Software Licenses

Software has become an integral part of daily business in a digital-first age. From operating systems and productivity tools to specialized applications, software enables organizations of all sizes to streamline operations and empower employees to enhance how they work. However, with the rapid advancement of technology comes an often overlooked consequence—software waste. Not only does […]
Written by
facial recognition technology scan detect people face identification1 min
  1. Digital Employee Experience (DEX)

What is Digital Employee Experience (DEX)?

Digital Employee Experience (DEX) is crucial today because the modern workplace is becoming increasingly digital. As businesses adopt new digital tools and systems to manage their operations, it is essential that employees have positive experiences with these tools. This is particularly important because employees spend a significant portion of their time at work using digital […]
Written by
group young coworkers making great business decisionscreative team discussion corporate work concept modern officestartup marketing idea presentationtop view min
  1. Digital Employee Experience (DEX)

Building a Culture of Innovation with DEX: How Digital Workplaces Can Foster Creativity and Growth

 Building a culture of innovation with Digital Employee Experience (DEX) is akin to crafting a seamless transportation network within a bustling city. As efficient roads, bridges, and tunnels connect people and enable smooth movement, DEX connects employees to the tools, resources, and experiences that unlock the true spirit of innovation. It ensures that every digital […]
Written by
ai enabled itsm 1
  1. ITSM

The Future of ITSM: Exploring the Potential of AI-Powered Service Management

IT Service Management (ITSM) is such that it constantly evolves, introducing new technologies and tools. But if you have noticed recently, there have been some constants. And one of the most promising developments is leveraging Artificial Intelligence (AI) to power IT service management. However, the fact that AI has the potential to revolutionize ITSM is […]
Written by
Digital Employee Experience Strategies for 2023
  1. Digital Employee Experience (DEX)
  2. Video Blogs

Digital Employee Experience Strategies for 2023

In today’s rapidly evolving business landscape, digital transformation is no longer just an option, but a necessity. With the COVID-19 pandemic, remote work has become a new norm and the traditional ways of work have been completely disrupted. In this new era, organizations are facing new challenges in managing their workforce and ensuring employee productivity […]
Written by